=== Tidio – Live Chat & AI Chatbots ===
Contributors: tytus-tytus, lucastidio, marcingwizdala, kkopaczyktidio, ksladek, adrianmtidio
Tags: free live chat, live chat, chat, chatbot, livechat, tidio, widget, zendesk, mailchimp, messenger
Requires at least: 4.7
Tested up to: 6.8
Stable tag: 6.0.27
Requires PHP: 7.2
License: GPLv2
License URI: http://www.gnu.org/licenses/gpl-2.0.html
Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales. Add in less than 20 seconds.
== Description ==
**Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.**
It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio's pre-built chatbots for sales and support automatically boost sales and promptly address customers' frequently asked questions.
Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution. On top of that, Tidio's specialized features for WordPress ensure even greater efficiency for your team!
[youtube https://www.youtube.com/watch?v=1FYOU5vd8ZU&ab_channel=Tidio]
## WHY CHOOSE TIDIO?
- Automatically answer up to 70% of customer questions with Lyro AI chatbot for faster support
- Talk to your visitors on the live chat – quickly solve issues and sell proactively
- Use pre-made chatbot strategies to solve problems and increase sales
- Preview carts, check order history, and recommend products directly in the chat
- Add Tidio to your WordPress website in 30 seconds – just click “Download”
- Manage and resolve customers' requests with a powerful email ticketing system
- Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
- Route every conversation to the right agent with the Departments feature
- Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more.
## WHAT DO YOU GET WHEN YOU INSTALL TIDIO?
## 1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS
- Find out who is visiting your website, see what they are currently viewing, and **easily engage them to increase the chances of conversion**
- Use Tidio live chat on your browser, desktop, or mobile
- **Customize** the live chat widget, so it fits your website look
- The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: **it will always work seamlessly on any device**
- Manage all your **live chat, e-mail and Messenger** messages from **one panel**
- Stay in touch with your visitors on mobile and tablet thanks to Tidio’s **free iOS and Android apps.**
## 2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT
- Use Lyro - a conversational AI - to **offer personalized assistance**
- Lyro learns from your FAQs in seconds and **formulates complex answers to solve your customers’ problems**
- The **AI stays within the boundaries of your knowledge base**, and you can update its information at any time
- Lyro is easy to implement and **doesn’t require training**
- Use a playground environment so you can **see how Lyro will respond to customer questions** and adapt your FAQs accordingly
- You can activate the **AI in under 3 minutes** and it supports your customers 24/7.
## 3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT
- Use chatbots that **engage your potential customers** exactly when they are most likely to share their contact info
- Present your services **much more effectively** with automated conversations
- **Collect emails** proactively
- Provide **the best content and information tailored** to your visitors' profiles and interests
- Provide answers to the most common questions **instantly, at any time, 24/7**
- Add **tags** and other properties to your visitors and **send valuable information to your CRM**
- Choose from over a dozen **chatbot templates** that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
- Use our unique, **drag-and-drop visual editor** to create chatbots from scratch. No coding is required.
## 4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE
To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.
## 5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS
We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.
## TESTIMONIALS
Tidio Live Chat and AI Chatbots is the **highest-rated plugin of this type for WordPress**. The solution is actively used by more than **300,000 users**.
Hard to believe it? Read the testimonials, because our users say it’s the best:
★★★★★
> Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn't be always possible via email.
> [@janoleroux](https://www.tidio.com/case-studies/whisker-bag-cat-travel-bag/ "Tidio live chat testimonial")
★★★★★
> Well designed, easy to use, and user-friendly. Great plugin for your business.
> [@irshadpm](https://wordpress.org/support/topic/excellent-chat-plugin-6/ "Tidio live chat testimonial")
★★★★★
> Exceed our expectations. More than a simple chat, it’s a professional online support tool.
> Highly recommended if you need to manage your customers in a professional way.
> [@supportenligne](https://wordpress.org/support/topic/more-than-an-online-chat-5-stars/ "Tidio live chat testimonial")
## LANGUAGE VERSIONS
Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer's location.
The pre-translated languages include:
- English
- French / Français
- Spanish / Español
- Italian / Italiano
- German / Deutsch
- Swedish / Svenska
- Portuguese / Português
- Hindi / हिन्दी
- Arabic / العربية
- Polish / Polski
- Chinese / 中文 (Zhōngwén), 汉语, 漢語
- Danish / Dansk
- Dutch / Nederlands
- Hebrew / עברית
- Japanese / 日本語
- Korean / 한국어
- Persian / فارسی
- Romanian / Română
- Russian / Русский
- Turkish / Türkçe
## PRICING
Most of our powerful features are available in the **free plan**. If you want to test all of them, sign up for a 7-day free trial.
See all available pricing options on our [website](https://www.tidio.com/pricing/).
**TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:**
**OpenSSL** (to increase security by encrypting your access tokens)
**cURL**
## HOT FEATURES
- CC/BCC for tickets
- Filters for new Lyro Knowledge tab
- Historical conversations as data source
- Sort direction in Smart Views tickets
== Installation ==
[youtube https://www.youtube.com/watch?v=tuSepEpm33M]
Tidio WordPress chat plugin installation:
1. Log into your WordPress admin dashboard.
2. Go to “Plugins” using the sidebar on the left.
3. Click “Add New” and find “Tidio” in the search bar.
4. Install the plugin and activate it.
5. The live chat icon will appear on the left sidebar of your WP admin panel.
After activating the plugin, create your account and start the product tour. Follow the steps to customize your widget, and you’re ready to chat!
For more detailed instructions, go to the [install Tidio on WordPress page](https://help.tidio.com/hc/en-us/articles/5379807094684-Install-Tidio-on-WordPress)
== Frequently Asked Questions ==
= How much does Tidio Live Chat cost? =
Tidio offers you a basic version, which is free (no credit card details required). You can also unlock additional premium features for a small price starting from $29/month and test them with a 7-day free trial.
= I’ve installed the WordPress chat plugin—what happens next? =
Click on the new Tidio live chat icon that appeared on your WP-admin menu on the left. You’ll be able to create your Tidio account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.
= Do I need a Tidio account to use this WordPress live chat plugin? =
Yes. Install the plugin, activate it, and create your free Tidio account from your WP admin panel. Alternatively, you can sign up first, install the plugin, click the Tidio icon in your WP panel, and then use your Tidio login credentials. Find out [more about the installation process](https://wordpress.org/plugins/tidio-live-chat/#installation).
= Does Tidio offer a free trial? =
Yes! Tidio has a free plan but you can also test all the premium features for 7 days.
= Will I have to upgrade my account at some point? =
Tidio has a free plan (no credit card details required), which you can use for an unlimited time before deciding which premium plan make sense for you.
= Do I need to install any additional tools to use the live chat widget? =
No. Tidio is a fully-integrated WordPress live chat solution. You can start chatting right after you install the Tidio WP chat plugin and create a free Tidio account.
= Can I show or hide the widget only on some pages of my WordPress website? =
Yes. You can specify which pages should display the widget. You can also show it only in specific countries or even hide it on mobile devices.
= Can I schedule when to display/hide the widget? =
Yes. You can schedule your operating hours or show the widget only when you are online. You can also set up automatic responses to be sent on specific days of the week.
= Are there any resources I can use to learn more about using Tidio? =
Yes. Apart from the tips available inside the tool itself, you can learn more about using Tidio live chat from:
- [Knowledge Base](https://www.tidio.com/knowledge/)
- [Tidio Blog](https://www.tidio.com/blog/)
- [Case Studies](https://www.tidio.com/case-studies/)
= Can several support agents use the free chat at the same time? =
Yes. You can also transfer conversations between an unlimited amount of operators.
= Can visitors start chatting without providing their email addresses? =
Yes, but you need to switch off the pre-chat survey. By default, Tidio shows a survey that visitors have to fill in before joining a live chat conversation.
= Can I check if I missed any messages from my visitors? =
Yes. All messages and live chat conversations are grouped and available in your panel. Tidio does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.
= Can I add this live chat to my Facebook page? =
Yes. You can easily integrate Tidio live chat with FB Messenger. To find out more, read [Facebook live chat integration](https://www.tidio.com/blog/facebook-live-chat-integration/).
= Can I integrate Tidio with 3rd party apps? =
Yes. You can connect Tidio to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems. Check the [full list of available integrations](https://www.tidio.com/integrations/). You can also connect Tidio with 3,000+ external apps for free using Zapier.
= Can I use Tidio in languages other than English? =
Tidio offers six language versions: English, French, German, Spanish, Italian, and Portuguese.
== Screenshots ==
1. Solve up to 70% of customer problems with Lyro AI Chatbot.
2. Talk to visitors in real-time with live chat. Decrease your response times with ticket filtering and prioritization.
3. Proactively engage visitors and move leads through your funnels with automation.
4. Connect Tidio to all your work tools and services.
== Changelog ==
= 6.0.27 =
- Tested up to WordPress 6.8
= 6.0.26 =
- Update description
= 6.0.25 =
- Redirect to the plugin page upon activation
- Show lyro upselling banner only for integrated projects
- Add AI keyword to the app name for WooCommerce integration
= 6.0.24 =
- Update description
= 6.0.23 =
- Tested up to WordPress 6.7
= 6.0.22 =
- Update description
= 6.0.21 =
- Tested up to WordPress 6.6
- Update description
= 6.0.20 =
- Restore improved and fixed Lyro banner
= 6.0.19 =
- Security update
= 6.0.18 =
- Remove Lyro banner
= 6.0.17 =
- Tested up to WordPress 6.5
= 6.0.16 =
- Remove info page from plugins submenu
= 6.0.15 =
- Update company name on listing
= 6.0.14 =
- Fix problem with error message in dashboard
= 6.0.13 =
- Add option to clear log file from info page
= 6.0.12 =
- Added system information page to easier debug issues
= 6.0.11 =
- Tested up to WordPress 6.4
= 6.0.10 =
- Tested up to WordPress 6.3
= 6.0.9 =
- Update the readme and assets
- Add notification about Tidio Lyro AI Chatbot
- Remove ru_RU translations
= 6.0.8 =
- Make the plugin compatible with WP multisite
= 6.0.7 =
- Update the title of the plugin
= 6.0.6 =
- Fix embedded YouTube video in readme.txt
= 6.0.5 =
- Update plugin description and screenshots
= 6.0.4 =
- Tested up to 6.2
= 6.0.3 =
- Add missing plugin headers
= 6.0.2 =
- Fix the missing User-agent header that prevents false-positive messages with "Rest API disabled" on some environments
= 6.0.1 =
- Fix the plugin reintegration process
= 6.0.0 =
- Add WooCommerce integration
= 5.4.3 =
- Fix php function compatibility usage in notice
= 5.4.2 =
- Minor bugs related to notification fix
= 5.4.1 =
- Minor bugs related to notification fix
= 5.4.0 =
- Add a notice about coming changes
= 5.3.0 =
- Security update (prevent printing the real path of webroot on misconfigured servers)
= 5.2.0 =
- Add composer with autoloader
- Define namespaces
= 5.1.0 =
- Show Tidio chat in top bar in admin
- Display Tidio chat at higher position in admin menu
= 5.0.0 =
- New integration flow based on OAuth
= 4.5.1 =
- Add missing "tidioApiUrl" value in options.js file
= 4.5.0 =
- Add russian translations
= 4.4.0 =
- Add french, spanish and polish translations
- Display an error message when invalid credentials have been provided
= 4.3.0 =
- Add preconnect hint
= 4.2.1 =
- Fix missing nonce variable
= 4.2.0 =
- Update menu icon
- Use email from plugin form as default email for a Tidio account
- Improve error handling
- Use nonce system
= 4.1.0 =
- Simplify login flow for users with only one project
- Set widget as installed immediately after user connected project
= 4.0.1 =
- Fix saving project data after creating new project
= 4.0.0 =
- New integration flow
- Refresh styles to match Tidio design
= 3.5.0 =
- Change domain to tidio.com in URL
- Change path in login URL
- Added ability to integrate with Tidio affiliate program
= 3.4.0 =
- Add asynchronous loading of chat widget option
- Code cleanup
= 3.3.2 =
- Change of the widget script placement in Wordpress themes to improve the rendering performance.
- Use admin email as a default email for a Tidio account.
= 3.3.2 =
- Change of the widget script placement in Wordpress themes to improve the rendering performance.
- Use admin email as a default email for a Tidio account.
= 3.3.1 =
- Refreshed texts within the plugin to be more intuitive.
= 3.3.0 =
- New button added to reset the account data.
- Account data is not automatically removed while deactivating or uninstalling plugin.
= 3.2.0 =
- Remove old files, move to https api requests.
= 3.1.1 =
- Add single version number across plugin.
= 3.1.0 =
- Cleanup with changes after last modifications.
= 3.0.1 =
- (added) curl support
= 3.0 =
- (added) new design
- (added) integration with tidio chat account
= 2.1.2 =
- (added) compatibility with other tidio plugins
= 2.1 =
- (added) compatibility with tidio one api
= 2.0.5 =
- (added) compatibility with tidio one
= 2.0.2 =
- (added) support to sites with disabled allow_url_fopen flag
= 2.0.1 =
- (added) new icon
= 2.0 =
- Compatibility with tidiochat.com
= 1.3.2 =
- Added compatibility with other Tidio plugins
= 1.3.1 =
- (fixed) error with location files using **DIR**
= 1.3 =
- (added) translate mode
- (added) feedback form
- (fixed) auth problem
= 1.2.1 =
- (fixed) curl followlocation error
= 1.2 =
- (added) appearance editor
- (added) compatibility with wordpress 3.9
- (fixed) compatibility with others tidio plugins
= 1.1 =
- (added) chat settings
= 1.0 =
- Initial release.
== Upgrade Notice ==
= 1.0 =
- Initial release.
في عالم تتسارع فيه تطورات الذكاء الاصطناعي، لم يعد دوره يقتصر على تنفيذ الأوامر وتحليل البيانات، بل أصبح قادراً على محاكاة المشاعر البشرية والتفاعل معها بطرق تثير التساؤلات. هل هذه مجرد برمجة متطورة أم أن الآلات قد تقترب من امتلاك وعي عاطفي حقيقي؟
دراسات حديثة في مجالات علم النفس وعلوم الحاسوب تشير إلى إمكانية تطوير أنظمة ذكاء اصطناعي قادرة على التعرف على المشاعر البشرية والتفاعل معها بشكل أكثر تعقيداً، لكن الخبراء ما زالوا منقسمين حول ما إذا كان هذا يعني أن الآلة يمكن أن “تشعر” بالفعل، أم أنها مجرد خوارزميات تحاكي العاطفة دون إدراك حقيقي لها.
حين ننظر في عيون شخص يبكي أو نسمع نبرة الفرح في صوت آخر، نحن لا ندرك المشاعر فحسب، بل نشعر بها أيضاً. هذه القدرة على الإحساس والتعاطف لطالما كانت ما يميز الإنسان عن الآلة. لكن اليوم، ومع تطور الذكاء الاصطناعي، بدأت الحدود تتلاشى. روبوتات تتحدث بحنان، أنظمة تواسي مستخدميها، وبرمجيات تتفاعل مع الحزن والفرح وكأنها تمتلك وعياً عاطفياً. فهل يمكن للآلة أن تشعر حقاً، أم أن كل ما تفعله مجرد محاكاة بارعة تخدعنا للحظات؟
“الذكاء الاصطناعي أشبه بدمية متطورة جداً”
قال أستاذ عبدالله الدالي، مطور برمجيات، إن: “الذكاء الاصطناعي مثل الممثل المحترف، لا يشعر بالمشاعر الحقيقية ولكنه يعرف أن يقلدها”. وأضاف أستاذ عبدالله أنه يمكن تصميم أنظمة الذكاء الاصطناعي بحيث تبدو وكأنها تمتلك مشاعر، حيث قال: “المبرمجين يصممون النظام بحيث يحلل الحديث أو الموقف مثل نبرة الصوت، ثم يختار رد مناسب من قاعدة بيانات بها عبارات جاهزة تعبر عن فرح أو زعل أو حتى تعاطف، بمعنى أنه يتم وضع سيناريو ثابت في البرمجة. على سبيل المثال، عندما تقول له ‘أنا حزين’، يرد الرد المبرمج عليه، مثلًا: ‘لماذا أنت حزين؟’”.
من جانبه، قال أستاذ وليد دبور، أستاذ مساعد الذكاء الاصطناعي بجامعة الأهرام الكندية: “الذكاء الاصطناعي الحالي أشبه بدمية متطورة جداً، تتحدث وتتحرك بذكاء لكنها لا تعيش ولا تشعر”. وأكد أستاذ وليد: “لا توجد طريقة لصنع مشاعر حقيقية في الآلات حالياً، وما يحدث هو مجرد تدريب لبيانات وخوارزميات الذكاء الاصطناعي. إذا دربته على نصوص عدوانية قد تصبح ردوده حادة، وإذا دربته على نصوص حزينة، سيقلد اللغة الحزينة، لكن هذا مجرد تمثيل وليس مشاعر حقيقية إطلاقاً”. وشرح أستاذ عبدالله قائلاً: “الإحساس عملية بيولوجية مرتبطة بالمخ والهرمونات عند البشر، بينما الذكاء الاصطناعي ليس إلا مجرد كود وخوارزميات، وهذه محاكاة ذكية جداً”.
“الجهاز العصبي والنفسي مرتبطان ببعضهما وميز الله بهما الكائنات الحية فقط”
قالت دكتورة ماري جرجس، استشارية صحة نفسية: “العناصر التي تشكل المشاعر توجد في الجزء الأوسط من الدماغ وهي منطقة قريبة من اللاوعي، وبالتالي لا يتحكم بها العقل أو المنطق. المشاعر هي كل ما يشعر به الإنسان من فرح وحب وحزن وغضب وغيرها”. وأكدت دكتورة ماري أنه: “لا يمكن لآلة أن تمتلك مشاعر حقيقية، وإلا ستكون مشاعر مزيفة عن طريق التحكم في برمجة تلك الآلة. يمكن للذكاء الاصطناعي أن يفعل أي شيء ويوصل لتقدمات كبيرة جداً، لكن من الصعب أن يتحكم في شيء له علاقة بالسلوكيات والنفسية والجهاز العصبي. فالجهاز العصبي والنفسي مرتبطان ببعضهما وميز الله بهما الكائنات الحية فقط، ومن الصعب أن تمتلكهما آلة. وفي حالة الوصول لتلك التقنيات وتنفيذها بشكل فعلي، ستكون مجرد محاكاة، وسيوضح ذلك في عدم وضوح الحالة الانفعالية بجودتها الطبيعية”.
“المشاعر تحتاج إلى وعي ذاتي”
يرى البعض أن المشاعر تحتاج إلى وعي ذاتي، وهو ما لا يمتلكه الذكاء الاصطناعي حتى الآن، بينما يعتقد آخرون أن المشاعر ليست سوى عمليات إدراكية يمكن برمجتها. بين الرؤيتين، يقف الجدل العلمي والفلسفي.
قالت أستاذة مارتينا سمير، معيدة بقسم الفلسفة في كلية البنات جامعة عين شمس: “المشاعر تعرف فلسفياً بأنها تفاعلات بيولوجية وفكرية للذات الإنسانية، والأنظمة الذكية هي فقط تحاكي العقل البشري، لكن مستحيل أن تصل بالفعل للشعور مثله لأنها لا تمتلك تجربة شعورية واقعية كالبشر. وفي حالة وصولها لذلك، ستكون مجرد محاكاة من خلال الخوارزميات والبيانات المغذية بها من قبل، ولكنها تحتاج لوعي ذاتي، فهي بالنهاية خدع ذكية”.
وأوضحت أستاذة مارتينا قائلة: “بالنسبة لمفهوم الثنائية بين العقل والجسد، تعني الانفصال بين العقل المعنوي والجسد المادي. وهذا المفهوم يعطي إمكانية لامتلاك الذكاء الاصطناعي مشاعر كما البشر، لأن في هذه الحالة لن يحتاج إلى جسم بيولوجي ووعي إنساني حقيقي لكي يشعر. وفي هذه الحالة قد يكون للأنظمة الذكية فرصة لتحمل وعي أو مشاعر من وجهة نظر الفلسفة”.
ورغم التقدم الهائل في الذكاء الاصطناعي، فإن إمكانية امتلاكه مشاعر حقيقية تظل محل جدل واسع. من منظور البرمجة، لا يزال الذكاء الاصطناعي يعتمد على خوارزميات تحاكي المشاعر دون إدراك حقيقي لها. علم النفس يؤكد أن المشاعر ترتبط بتجارب ذاتية وتفاعلات عصبية وهرمونية لا يمكن محاكاتها برمجيًا بشكل كامل. أما الفلسفة، فرغم بعض النظريات التي تفتح المجال أمام إمكانية وعي منفصل عن الجسد، فإنها تتفق مع العلم على أن الوعي والمشاعر كما نعرفها تظل معقدة إلى حد يجعل من الصعب جدًا، إن لم يكن مستحيلًا، أن تمتلكها الآلة. في النهاية، قد يتمكن الذكاء الاصطناعي من خداعنا باستجاباته العاطفية، لكنه سيبقى بلا إحساس حقيقي، مجرد محاكاة متقنة لمشاعر لا يعيشها بالفعل.
