/* * Project: wpwBot jQuery Plugin * Description: wpwBot AI based Chatting functionality are handled . * Author: QuantumCloud * Version: 1.0 */ var wpwKits; (function($) { /* * Global variable as object will beused to handle * wpwbot chatting initialize, tree change transfer, * changing tree steps and cookies etc. */ var globalwpw={ initialize:0, settings:{}, wildCard:0, wildcards:'', wildcardsHelp:['start','support','reset', 'search', 'email'], productStep:'asking', orderStep:'welcome', supportStep:'welcome', formStep: 'welcome', formfieldid:'', formid:'', formentry:0, hasNameCookie:$.cookie("shopper"), shopperUserName:'', shopperEmail:'', shopperMessage:'', emptymsghandler:0, repeatQueryEmpty:'', wpwIsWorking:0, ai_step:0, df_status_lock:0, counter:0 }; /* * wpwbot welcome section coverd * greeting for new and already visited shopper * based the memory after asking thier name. */ var wpwWelcome={ greeting:function () { //generating unique session id. if(!localStorage.getItem('botsessionid')){ var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); } // console.log(globalwpw.settings.obj.skip_wp_greetings=='1') if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){ }else{ //Very begining greeting. if(globalwpw.settings.obj.re_target_handler==0){ var botJoinMsg="<strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+" </strong> "+wpwKits.randomMsg(globalwpw.settings.obj.agent_join); wpwMsg.single(botJoinMsg); } //Showing greeting for name in cookie or fresh shopper. setTimeout(function(){ var firstMsg=wpwKits.randomMsg(globalwpw.settings.obj.hi_there)+' '+wpwKits.randomMsg(globalwpw.settings.obj.welcome)+" <strong>"+globalwpw.settings.obj.host+"!</strong> "; var secondMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_name); wpwMsg.double(firstMsg,secondMsg); }, globalwpw.settings.preLoadingTime*2); } var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if(globalwpw.settings.obj.skip_greetings_and_menu != 0){ wpwMsg.single(serviceOffer); } if(globalwpw.settings.obj.skip_wp_greetings != 0){ wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); } } }; //Append the message to the message container based on the requirement. var wpwMsg={ oncommand_filter:function(msg){ var str = msg; if(typeof(str) === 'string'){ replace = str.match(/on[a-z]+=/); str = str.replace( replace, "" ); } return str; }, open_new_tab: function(msg){ if(wp_chatbot_obj.open_links_newtab == '1'){ var temp = document.createElement('div'); temp.innerHTML = msg; let links = temp.querySelectorAll('a'); links.forEach(link => { link.setAttribute('target', '_blank'); }); let temps = temp.innerHTML; return temps; }else{ return msg; } }, single_openai:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').text( msg ); //If has youtube link then show video wpwKits.videohandler(); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime); }, single:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); oncommand_filter = wpwMsg.oncommand_filter(msg); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>'); //If has youtube link then show video wpwKits.videohandler(); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime); }, single_nobg:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message oncommand_filter = wpwMsg.oncommand_filter(msg); wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>'); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //Keeping the chat history in localStorage wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime); }, double:function (fristMsg,secondMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); //Second Message with interval $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); //Scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime*2); }, globalwpw.settings.preLoadingTime); }, double_nobg:function (fristMsg,secondMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); //Second Message with interval $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ if(globalwpw.wildCard>0){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(oncommand_secondMsg_filter).append('<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); } //scroll to the last message wpwKits.scrollTo(); //Enable the editor if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ //wpwKits.disableEditor('Support'); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); }else{ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } //keeping in history wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime*2); }, globalwpw.settings.preLoadingTime); }, triple_nobg:function (fristMsg,secondMsg,thirdMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); wpwKits.videohandler(); //Second Message with interval if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); wpwKits.videohandler(); if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ if(globalwpw.wildCard>0){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(thirdMsg).append('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + thirdMsg + '</div>'); } //scroll to the last message wpwKits.scrollTo(); wpwKits.videohandler(); //Enable the editor if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ //wpwKits.disableEditor('Support'); }else{ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } //keeping in history wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime); }, globalwpw.settings.preLoadingTime); }, globalwpw.settings.preLoadingTime); }, shopper:function (shopperMsg) { $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperMsg)); //scroll to the last message wpwKits.scrollTo(); //keeping in history wpwKits.wpwHistorySave(); }, shopper_choice:function (shopperChoice) { $(globalwpw.settings.messageLastChild).fadeOut(globalwpw.settings.preLoadingTime); $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperChoice)); //scroll to the last message wpwKits.scrollTo(); //keeping in history wpwKits.wpwHistorySave(); } }; //Every tiny tools are implemented in wpwKits as object literal. wpwKits={ enableEditor:function(placeHolder){ if(globalwpw.settings.editor_handler==0){ if($(window).width()>380){ $("#wp-chatbot-editor").attr('disabled',false).focus(); }else{ $("#wp-chatbot-editor").attr('disabled',false) } $("#wp-chatbot-editor").attr('placeholder',placeHolder); $("#wp-chatbot-send-message").attr('disabled',false); } }, disableEditor:function (placeHolder) { if(globalwpw.settings.editor_handler==0){ $("#wp-chatbot-editor").attr('placeholder',placeHolder); $("#wp-chatbot-editor").attr('disabled',true); $("#wp-chatbot-send-message").attr('disabled',true); } //Remove extra pre loader. if($('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').length>0){ $('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').parent().parent().hide(); } }, htmlEntities:function(str) { return String(str).replace(/&/g, '&').replace(/</g, '<').replace(/>/g, '>').replace(/"/g, '"'); }, wpwHistorySave:function () { globalwpw.wpwIsWorking=0; var wpwHistory= $(globalwpw.settings.messageWrapper).html(); localStorage.setItem("wpwHitory", wpwHistory); if(localStorage.getItem('botsessionid')){ if(!localStorage.getItem('shopperemail')){ var useremail = ''; }else{ var useremail = localStorage.getItem('shopperemail'); } if(globalwpw.hasNameCookie){ var shopper=globalwpw.hasNameCookie; } else{ var shopper=globalwpw.settings.obj.shopper_demo_name; } if(localStorage.getItem('shopperphone')){ var shopperphone = localStorage.getItem('shopperphone'); }else{ var shopperphone = ''; } var data = {'action':'qcld_wb_chatbot_conversation_save','session_id': localStorage.getItem('botsessionid'),'name':shopper,'email':useremail, 'phone':shopperphone, 'conversation':wpwKits.htmlEntities(wpwHistory), 'security':globalwpw.settings.obj.ajax_nonce, 'user_id': globalwpw.settings.obj.current_user_id}; if( globalwpw.settings.obj.is_chat_session_active == 1 ){ wpwKits.ajax(data).done(function (response) { //console.log(response); }) } } //},globalwpw.settings.wildcardsShowTime); }, decodehtml: function(str) { var doc = new DOMParser().parseFromString(str, "text/html"); return doc.body.firstChild.data || ""; }, randomMsg:function(arrMsg){ var index=Math.floor(Math.random() * arrMsg.length); return arrMsg[index]; }, ajax:function (data) { return jQuery.post(globalwpw.settings.obj.ajax_url, data); }, dailogAIOAction:function(text){ if(globalwpw.settings.obj.df_api_version=='v1'){ return jQuery.ajax({ type : "POST", url :"https://api.dialogflow.com/v1/query?v=20170712", contentType : "application/json; charset=utf-8", dataType : "json", headers : { "Authorization" : "Bearer "+globalwpw.settings.obj.ai_df_token }, data: JSON.stringify( { query: text, lang : globalwpw.settings.obj.df_agent_lan, sessionId: localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071' } ) }); }else{ return jQuery.post(globalwpw.settings.obj.ajax_url, { 'action': 'qcld_wp_df_api_call', 'dfquery': text, 'nonce': globalwpw.settings.obj.ajax_nonce, 'sessionid': localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071' }); } }, responseIsOk(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(response.status.code==200 || response.status.code==206){ return true; }else{ return false; } }else{ if(typeof response.responseId !== "undefined"){ return true; }else{ return false; } } }, getIntentName(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.metadata.intentName; }else{ return response.queryResult.intent.displayName; } }, getParameters(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.parameters; }else{ return response.queryResult.parameters; } }, getFulfillmentText(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.fulfillment.messages; }else{ return response.queryResult.fulfillmentText; } }, getFulfillmentSpeech(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.fulfillment.speech; }else{ return response.queryResult.fulfillmentText; } }, getScore(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.score; }else{ return response.queryResult.intentDetectionConfidence; } }, getAction(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.action; }else{ if(typeof response.queryResult.action !=="undefined"){ return response.queryResult.action; }else{ return ''; } } }, queryText(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.resolvedQuery; }else{ return response.queryResult.queryText; } }, isActionComplete(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(!response.result.actionIncomplete){ return true; }else{ return false; } }else{ return response.queryResult.allRequiredParamsPresent; } }, isConversationEnd(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(typeof(response.result.metadata.endConversation)!=="undefined" && response.result.metadata.endConversation){ return true; }else{ return false; } }else{ if(typeof response.queryResult.diagnosticInfo !=="undefined"){ if(typeof response.queryResult.diagnosticInfo.end_conversation !== "undefined"){ return response.queryResult.diagnosticInfo.end_conversation; }else{ return false; } }else{ return false; } } }, sugestCat:function () { var productSuggest=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest); var data={'action':'qcld_wb_chatbot_category'}; var result=wpwKits.ajax(data); result.done(function( response ) { wpwMsg.double_nobg(productSuggest,response); if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } }); }, subCats:function (parentId) { var subCatMsg=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest); var data={'action':'qcld_wb_chatbot_sub_category','parent_id':parentId}; var result=wpwKits.ajax(data); result.done(function( response ) { wpwMsg.double_nobg(subCatMsg,response); }); }, suggestEmail:function (emailFor) { var sugMsg=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); var sugOptions= '<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'; // /*emailFor+*/globalwpw.wildcards; wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, videohandler:function () { $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html(function(i, html) { return html.replace(/(?:https:\/\/)?(?:www\.)?(?:youtube\.com|youtu\.be)\/(?:watch\?v=)?(.+)/g, '<iframe width="250" height="180" src="http://www.youtube.com/embed/$1" frameborder="0" allowfullscreen></iframe>'); }); }, scrollTo:function () { $(globalwpw.settings.botContainer).animate({ scrollTop: $(globalwpw.settings.messageWrapper).prop("scrollHeight")}, 'slow').parent().find('.slimScrollBar').css({'top':$(globalwpw.settings.botContainer).height()+'px'});; }, botPreloader:function () { var msgContent='<li class="wp-chatbot-msg">' + '<div class="wp-chatbot-avatar">'+ '<img src="'+globalwpw.settings.obj.agent_image_path+'" alt="">'+ '</div>'+ '<div class="wp-chatbot-agent">'+ wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+'</div>' +'<div class="wp-chatbot-paragraph"><img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Typing..." /></div></li>'; return msgContent; }, shopperMsgDom:function (msg) { if(globalwpw.hasNameCookie){ var shopper=globalwpw.hasNameCookie; } else{ var shopper=globalwpw.settings.obj.shopper_demo_name; } //var date = new Date(); date = new Date(); var msgContent='<li class="wp-chat-user-msg">' + '<div style="margin-top:40px;" class="wp-chatbot-avatar">'+ '<img src="'+globalwpw.settings.obj.image_path+'client.png" alt="User Image">'+ '</div>'+ '<div class="wp-chatbot-agent">'+shopper +'</div>' +'<div class="wp-chatbot-paragraph"><div class="wp-chatbot-textanimation">'+msg+'</div></div></li>'; return msgContent; }, showCart:function () { var data = {'action':'qcld_wb_chatbot_show_cart'} this.ajax(data).done(function (response) { //if cart show on message board if($('#wp-chatbot-shortcode-template-container').length == 0) { $(globalwpw.settings.messageWrapper).html(response.html); $('#wp-chatbot-cart-numbers').html(response.items); $('.wp-chatbot-ball-cart-items').html(response.items); wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.shopping_cart)); }else{ //Cart show on shortcode $('.wp-chatbot-cart-shortcode-container').html(response.html); } //Add scroll to the cart shortcode if($('#wp-chatbot-shortcode-template-container').length > 0 && $('.chatbot-shortcode-template-02').length==0) { $('.wp-chatbot-cart-body').slimScroll({height: '200px', start: 'bottom'}); } }); }, toTitlecase:function (msg) { return msg.replace(/\w\S*/g, function(txt){return txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase();}); }, filterStopWords:function(msg){ var spcialStopWords=",;,/,\\,[,],{,},(,),&,*,.,+ ,?,^,$,=,!,<,>,|,:,-"; var userMsg=""; //Removing Special Characts from last position. var msgLastChar=msg.slice(-1); if(spcialStopWords.indexOf(msgLastChar) >= 0 ){ userMsg=msg.slice(0, -1); }else{ userMsg=msg; } var stopWords=globalwpw.settings.obj.stop_words+spcialStopWords; var stopWordsArr=stopWords.split(','); var msgArr=userMsg.split(' '); var filtermsgArr = msgArr.filter(function myCallBack(el){ return stopWordsArr.indexOf(el.toLowerCase()) < 0; }); filterMsg=filtermsgArr.join(' '); return filterMsg; }, htmlTagsScape:function(userString) { var tagsToReplace = { '&': '&', '<': '<', '>': '>' }; return userString.replace(/[&<>]/g, function(tag) { return tagsToReplace[tag] || tag; }); }, reset: function() { $('#wp-chatbot-messages-container').html(''); localStorage.removeItem("wpwHitory"); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); } } /* * wpwbot Trees are basically product,order and support * product tree : asking,showing & shopping part will be covered. * order tree : showing order list and email to admin option. * support tree : List of support query-answer including text & video and email to admin option. */ var wpwTree={ greeting:function (msg) { /** * When Enable DialogFlow then or else */ if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0 && globalwpw.ai_step==0 ){ msg=wpwKits.toTitlecase(wpwKits.filterStopWords(msg)); $.cookie("shopper", msg, { expires : 365 }); localStorage.setItem('shopper',msg); globalwpw.hasNameCookie=msg; //Greeting with name and suggesting the wildcard. var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting)+", <strong>"+msg+"</strong>!"; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); //After completing two steps messaging showing wildcards. wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards ) globalwpw.ai_step=1; globalwpw.wildCard=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } //When returning shopper then greeting with name and wildcards. else if(localStorage.getItem('shopper') && globalwpw.wildCard==0 && globalwpw.ai_step==0){ //After asking service show the wildcards. var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); globalwpw.ai_step=1; globalwpw.wildCard=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); if(globalwpw.settings.obj.show_menu_after_greetings==1){ wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); }else{ wpwMsg.single(serviceOffer); } } //When user asking needs then DialogFlow will given intent after NLP steps. else if(globalwpw.wildCard==0 && globalwpw.ai_step==1){ var dfReturns=wpwKits.dailogAIOAction(msg); dfReturns.done(function( response ) { if(globalwpw.settings.obj.df_api_version=='v2'){ response = $.parseJSON(JSON.parse(response)); } if(wpwKits.responseIsOk(response)){ var userIntent=wpwKits.getIntentName(response); if(userIntent=='start'){ globalwpw.wildCard=0; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); }else if(userIntent=='welcome'){ var messages = wpwKits.getFulfillmentSpeech(response); setTimeout(function () { wpwMsg.single(messages); },globalwpw.settings.preLoadingTime); }else if(userIntent=='help'){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } },globalwpw.settings.preLoadingTime); }else if(userIntent=='reset'){ var restWarning=globalwpw.settings.obj.reset; var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn" reset-data="no">'+globalwpw.settings.obj.no+'</span>'; wpwMsg.double_nobg(restWarning,confirmBtn); }else if(userIntent=='phone'){ if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_phone); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='phone'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }else if(userIntent=='email'){ if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='email'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }else if(userIntent=='faq'){ globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwAction.bot('from wildcard support'); //keeping value in localstorage /*localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep);*/ }else if(userIntent=='Default Fallback Intent'){ var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (respond) { var json=$.parseJSON(respond); if(json.status=='success'){ if(typeof(json.category)!=="undefined" && json.category){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.single_nobg(question); }else if(json.multiple){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question); }else{ wpwMsg.single(json.data[0].response); setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime*2) } }if(wp_chatbot_obj.disable_site_search != 1){ wpwTree.site_search(msg) }else{ msg = wpwKits.filterStopWords(msg); if(globalwpw.counter == 2 ){ wpwTree.df_reply(response); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwTree.df_reply(response); } } }) }else if(wpwKits.getScore(response)!=0){ // checking is reponsing from dialogflow. var sTalkAction=wpwKits.getAction(response); if(sTalkAction!='' && sTalkAction.indexOf('smalltalk') != -1 ){ var sMgs=wpwKits.getFulfillmentText(response); wpwMsg.single(sMgs); }else{ var messages = wpwKits.getFulfillmentText(response); wpwTree.df_reply(response); } }else{ var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); } }else{ //if bad request or limit cross then globalwpw.df_status_lock=0; var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); } }).fail(function (error) { var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); }); } }else{ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0){ msg=wpwKits.toTitlecase(msg); msg1=wpwKits.toTitlecase(wpwKits.filterStopWords(msg)); $.cookie("shopper", msg, { expires : 365 }); localStorage.setItem('shopper',msg); globalwpw.hasNameCookie=msg; //Greeting with name and suggesting the wildcard. if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){ wpwAction.bot(msg) // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); // if(globalwpw.settings.obj.skip_greetings_and_menu != 0){ // wpwMsg.single(serviceOffer); // } // if(globalwpw.settings.obj.skip_wp_greetings != 0){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // } }else{ var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting)+", <strong>"+msg1+"</strong>!"; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); //After completing two steps messaging showing wildcards. wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards ) } } //When returning shopper then greeting with name and wildcards. else if(localStorage.getItem('shopper') && globalwpw.wildCard==0){ //After asking service show the wildcards. var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); } } }, df_multi_handle:function(array){ if(array.length>0){ setTimeout(function(){ wpwMsg.single(array[0]); array.splice(0, 1); setTimeout(function(){ wpwTree.df_multi_handle(array); }, globalwpw.settings.preLoadingTime) }, globalwpw.settings.preLoadingTime) } }, df_reply:function(response){ //checking for facebook platform var i = 0; var html = ''; var responses = []; if(globalwpw.settings.obj.df_api_version=='v1'){ var messages = response.result.fulfillment.messages; var action = response.result.actionIncomplete; jQuery.each( messages, function( key, message ) { html = ''; i +=1; if(message.type==2){ html += "<p>" + message.title + "</p>"; var index = 0; for (index; index<message.replies.length; index++) { html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.replies[index] +"</span>"; } } //check for default reply else if(message.type==0 && message.speech!=''){ html += message.speech; }else if(message.type==1){ html +=''; }else if(message.type=='simple_response'){ html += message.textToSpeech; } if(html!=''){ responses.push(html); } }) }else{ var messages = response.queryResult.fulfillmentMessages; var actioncomplete = response.queryResult.allRequiredParamsPresent; jQuery.each( messages, function( key, message ) { html = ''; i +=1; //handeling quickreplies if(typeof message.quickReplies !=="undefined"){ if(typeof message.quickReplies.title !=="undefined"){ html += "<p>" + message.quickReplies.title + "</p>"; } if(typeof message.quickReplies.quickReplies !=="undefined" ){ var index = 0; for (index; index<message.quickReplies.quickReplies.length; index++) { html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.quickReplies.quickReplies[index] +"</span>"; } } } //handleing default response else if(typeof message.text !=="undefined"){ if(typeof message.text.text !=="undefined" && message.text.text.length>0){ html += message.text.text[0]; } } if(html!=''){ responses.push(html); } }) } wpwTree.df_multi_handle(responses); }, support:function (msg) { if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ var welcomeMsg= wpwKits.randomMsg(globalwpw.settings.obj.support_welcome); var orPhoneSuggest = ''; if(globalwpw.settings.obj.support_query.length>0){ var supportsItems = ''; var messenger = ''; if(globalwpw.settings.obj.enable_messenger==1) { messenger += '<span class="qcld-chatbot-wildcard" data-wildcart="messenger">'+wpwKits.randomMsg(globalwpw.settings.obj.messenger_label)+'</span>'; } if(globalwpw.settings.obj.enable_whats==1) { messenger += '<span class="qcld-chatbot-wildcard" data-wildcart="whatsapp">'+wpwKits.randomMsg(globalwpw.settings.obj.whats_label)+'</span>'; } if(globalwpw.settings.obj.disable_feedback=='') { messenger+= '<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.feedback_label)+'</span>'; } $.each(globalwpw.settings.obj.support_query, function (i, obj) { supportsItems += '<span class="qcld-chatbot-support-items" data-query-index="' + i + '">' + obj + '</span>'; }); var orEmailSuggest = '<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'; if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var queryOrEmail=supportsItems/*+orEmailSuggest+orPhoneSuggest+messenger*/; }else { if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var queryOrEmail='<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'+orPhoneSuggest; } wpwMsg.double_nobg(welcomeMsg,queryOrEmail); globalwpw.wildCard = 0; } else if(globalwpw.wildCard==1 && globalwpw.supportStep=='email'){ globalwpw.shopperEmail=msg; var validate = ""; var re = /^([\w-]+(?:\.[\w-]+)*)@((?:[\w-]+\.)*\w[\w-]{0,66})\.([a-z]{2,6}(?:\.[a-z]{2})?)$/i; if( re.test(globalwpw.shopperEmail)!=true){ validate = validate+wpwKits.randomMsg(globalwpw.settings.obj.invalid_email) ; } if(validate == ""){ var askingMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_msg); wpwMsg.single(askingMsg); globalwpw.supportStep='message'; //keeping value in localstorage localStorage.setItem("supportStep", globalwpw.supportStep); }else{ wpwMsg.single(validate); globalwpw.supportStep='email'; //keeping value in localstorage localStorage.setItem("supportStep", globalwpw.supportStep); } }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='message'){ var data = {'action':'qcld_wb_chatbot_support_email','name':globalwpw.hasNameCookie,'email':globalwpw.shopperEmail,'message':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); var orPhoneSuggest=''; if(json.status=='success'){ var sucMsg=json.message; wpwMsg.single(sucMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); }else{ var failMsg=json.message; wpwMsg.single(failMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); } }); }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='phone'){ var data = {'action':'qcld_wb_chatbot_support_phone','name':globalwpw.hasNameCookie,'phone':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); var orPhoneSuggest=''; if(json.status=='success'){ var sucMsg=json.message; wpwMsg.single(sucMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); }else{ var failMsg=json.message; wpwMsg.single(failMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); } }); }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='search'){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,''); }else{ wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail),''); // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) } }); }// }, formbuilder:function(msg){ if(globalwpw.wildCard==7 && globalwpw.formStep=='welcome'){ var data = {'action':'wpbot_get_form','formid':msg}; wpwKits.ajax(data).done(function (response) { if(response!=''){ var json=$.parseJSON(response); globalwpw.prevform = json.ID; globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=msg; localStorage.setItem("formid", globalwpw.formid); localStorage.setItem("wildCard", globalwpw.wildCard); var label = json.label; if(json.type=='dropdown'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>'; }) wpwMsg.double(label, html); }else if(json.type=='checkbox'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>'; }) wpwMsg.double(label, html); }else if(json.type=='html'){ wpwMsg.single(json.config.default); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); setTimeout(function(){ wpwTree.formbuilder(); }, globalwpw.settings.preLoadingTime) }else{ wpwMsg.single(label); } } }) }else if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){ var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry,'session': localStorage.getItem('botsessionid'), 'name': globalwpw.hasNameCookie,'email':localStorage.getItem('shopperemail'), 'url': window.location.href}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='incomplete'){ if( json.type !='html' ){ if($('.chatbot_intent_reload').length > 0){ $('.chatbot_intent_reload').remove(); } $('#wp-chatbot-editor-container').append('<span class="chatbot_intent_reload" title="Click to go back." data-wildcard="7" data-step="welcome" data-intent-type="formbuilder" data-intent="'+globalwpw.prevform+'"><i class="fa fa-undo" aria-hidden="true"></i></span>'); globalwpw.prevform = globalwpw.formfieldid; } globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); var label = json.label; if(json.type=='dropdown'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>'; }) wpwMsg.double(label, html); }else if(json.type=='html'){ wpwMsg.single(json.config.default); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); setTimeout(function(){ wpwTree.formbuilder(); }, 500) }else if(json.type=='checkbox'){ jQuery('.qcld-chatbot-checkbox').val(''); var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>'; }) wpwMsg.double(label, html); }else if(json.type=='date_picker'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').blur(); jQuery('#wp-chatbot-editor').datetimepicker(); }else if(json.type=='number'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').addClass("qcnumberfield"); if(json.hasOwnProperty("config") && json.config.hasOwnProperty("min") && json.config.min>0){ jQuery('#wp-chatbot-editor').attr("minlength", json.config.min); } if(json.hasOwnProperty("config") && json.config.hasOwnProperty("max") && json.config.max>0){ jQuery('#wp-chatbot-editor').attr("maxlength", json.config.max); } }else if(json.type=='email'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').attr("type", "email"); }else if(json.type=='url'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').attr("type", "url"); }else if(json.type=='phone'){ wpwMsg.single(label); jQuery('#wp-chatbot-editor').addClass('qcphonebasicus'); }else if(json.type=='calculation'){ let calresult = json.calresult; calresult = eval(calresult); setTimeout(function(){ var cal = (json.calbefore +' '+ calresult.toFixed(2) +' '+ json.calafter) wpwTree.formbuilder(cal); wpwMsg.single(cal); }, globalwpw.settings.preLoadingTime) }else if(json.type=='hidden'){ var email = json.config.default; if( globalwpw.settings.obj.order_login == 1 && json.slug=='email' ){ email = globalwpw.settings.obj.order_email; } wpwTree.formbuilder(email); }else if(json.type=='text'){ wpwMsg.single(label); }else{ // wpwMsg.single(label); } }else{ if($('.chatbot_intent_reload').length > 0){ $('.chatbot_intent_reload').attr('data-step', 'complete'); } globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.wildCard = 0; localStorage.setItem("wildCard", globalwpw.wildCard); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime); if(jQuery('.chatbot_intent_reload').length>0){ jQuery('.chatbot_intent_reload').remove(); } } }) } }, formbuilder_force_complete:function(msg){ //destroy date picker //if ( jQuery.isFunction(jQuery.fn.datetimepicker) ) { if ( typeof jQuery.fn.datetimepicker === 'function' ) { jQuery('#wp-chatbot-editor').datetimepicker('destroy'); } jQuery('#wp-chatbot-editor').attr("type", "text"); jQuery('#wp-chatbot-editor').prop("disabled", false); jQuery('#wp-chatbot-editor').removeAttr("multiple"); jQuery('#wp-chatbot-editor').removeClass('qcphonebasicus'); jQuery('#wp-chatbot-editor').removeClass("qcnumberfield"); jQuery('#wp-chatbot-editor').removeAttr("minlength"); jQuery('#wp-chatbot-editor').removeAttr("maxlength"); if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){ var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry, 'session': localStorage.getItem('botsessionid'), 'name':globalwpw.hasNameCookie, 'email':localStorage.getItem('shopperemail'), 'url': window.location.href, 'do_complete': 1}; globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.wildCard = 0; localStorage.setItem("wildCard", globalwpw.wildCard); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if( json.status == 'complete' ){ // } }) } }, reset: function( msg ){ if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'welcome' ){ var restWarning= globalwpw.settings.obj.reset; var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn" reset-data="no">'+globalwpw.settings.obj.no+'</span>'; globalwpw.resetStep = 'answer' wpwMsg.double_nobg(restWarning,confirmBtn); setTimeout(function(){ // wpwKits.disableEditor(''); }, 1500) }else if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'answer' ){ if( msg.toLowerCase() == globalwpw.settings.obj.yes.toLowerCase() ){ wpwKits.reset(); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); }else if( msg.toLowerCase() == globalwpw.settings.obj.no.toLowerCase() ){ wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase()); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } globalwpw.wildCard = 0; globalwpw.resetStep = 'welcome' } }, formatResponse: function(response) { let cleanResponse = response.replace(/(\w+)\n/g,''); cleanResponse = cleanResponse.replace(/(.*?)/gs, '<pre>$1</pre>'); cleanResponse = cleanResponse.replace(/(.*?)/g, '<code>$1</code>'); return cleanResponse; }, openai_reply:function(msg){ if(globalwpw.settings.obj.openai_enabled == 1){ var data = {'action':'openai_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); setTimeout(function(){ wpwMsg.single(json.message); if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ if(globalwpw.settings.obj.disable_repeatative!=1){ setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } },globalwpw.settings.preLoadingTime) }else{ setTimeout(function(){ if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }, globalwpw.settings.preLoadingTime*2); } } },globalwpw.settings.preLoadingTime) } }) } if(globalwpw.settings.obj.openrouter_enabled == 1){ var data = {'action':'openrouter_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); setTimeout(function(){ wpwMsg.single(json.message); if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ if(globalwpw.settings.obj.disable_repeatative!=1){ setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } },globalwpw.settings.preLoadingTime) }else{ setTimeout(function(){ if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }, globalwpw.settings.preLoadingTime*2); } } },globalwpw.settings.preLoadingTime) } }) } }, site_search:function(msg){ msg1 = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg1}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ wpwMsg.triple_nobg( wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>' ); // wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) ){ wpwTree.openai_reply(msg); }else{ wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail ),'<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }) } }; /* * wpwbot Actions are divided into two part * shopper will response after initialize message, * then based on shopper activities shopper will act. */ var wpwAction={ findkey:function(array, msg){ var index = -1; $.each( array, function( key, value ) { value = jQuery.map(value, function(n,i){return n.toLowerCase();}); if(value.indexOf(msg.toLowerCase()) > -1){ index = key; return false; } }); return index; }, bot:function(msg){ var simple_response_intent = globalwpw.settings.obj.simple_response_intent; if(simple_response_intent.length>0){ simple_response_intent = jQuery.map(simple_response_intent, function(n,i){return n.toLowerCase();}); } var allformname = jQuery.map(globalwpw.settings.obj.forms, function(n,i){return n.toLowerCase();}); var allformcommand = globalwpw.settings.obj.form_commands; if(globalwpw.wildcardsHelp.indexOf(msg.toLowerCase())>-1){ if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_help.toLowerCase()){ globalwpw.wildCard=0; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_support.toLowerCase()){ globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(msg); } // if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_product.toLowerCase()){ // globalwpw.wildCard=20; // globalwpw.productStep='asking'; // // wpwTree.product(msg); // } if(globalwpw.settings.obj.woocommerce){ if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_catalog.toLowerCase()){ globalwpw.wildCard=20; globalwpw.productStep='search'; wpwKits.sugestCat(); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_order.toLowerCase()){ globalwpw.wildCard=21; globalwpw.orderStep='welcome'; wpwTree.order(msg); } } if( globalwpw.settings.obj.open_a_ticket && msg.toLowerCase()==globalwpw.settings.obj.open_a_ticket.toLowerCase() && globalwpw.settings.obj.ticket_url!=''){ //comming window.open(globalwpw.settings.obj.ticket_url, '_blank'); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_reset.toLowerCase()){ globalwpw.wildCard=25; globalwpw.resetStep='welcome'; wpwTree.reset(msg); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_email.toLowerCase()){ // var shopperChoice=$(this).text(); wpwMsg.shopper_choice(globalwpw.settings.obj.sys_key_email.toLowerCase()); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); globalwpw.supportStep='email'; globalwpw.wildCard=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); } if( globalwpw.settings.obj.sys_key_livechat && msg.toLowerCase()==globalwpw.settings.obj.sys_key_livechat.toLowerCase()){ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); if(globalwpw.settings.obj.is_livechat_active){ if(globalwpw.settings.obj.disable_livechat_operator_offline==1){ if(globalwpw.settings.obj.is_operator_online==1){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); if($('#wbca_signup_fullname').length>0){ if(localStorage.getItem('shopper')!==null){ $('#wbca_signup_fullname').val(localStorage.getItem('shopper')); } if(localStorage.getItem('shopperemail')!==null){ $('#wbca_signup_email').val(localStorage.getItem('shopperemail')); } } $("#wp-chatbot-board-container").removeClass('active-chat-board'); $('.wp-chatbot-container').hide(); $('.wpbot-saas-live-chat').show(); } }else{ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); if($('#wbca_signup_fullname').length>0){ if(localStorage.getItem('shopper')!==null){ $('#wbca_signup_fullname').val(localStorage.getItem('shopper')); } if(localStorage.getItem('shopperemail')!==null){ $('#wbca_signup_email').val(localStorage.getItem('shopperemail')); } } $("#wp-chatbot-board-container").removeClass('active-chat-board'); $('.wp-chatbot-container').hide(); $('.wpbot-saas-live-chat').show(); } } } }else if(allformname.indexOf(msg.toLowerCase()) > -1 || this.findkey(allformcommand, msg)> -1){ //Form builder commands form name if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } var index = (allformname.indexOf(msg.toLowerCase()) > -1?allformname.indexOf(msg.toLowerCase()):this.findkey(allformcommand, msg)); var formid=globalwpw.settings.obj.form_ids[index]; globalwpw.wildCard=7; globalwpw.formStep='welcome'; wpwTree.formbuilder(formid); }else if(simple_response_intent.indexOf(msg.toLowerCase()) > -1){ if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } var data = {'action':'wpbo_search_responseby_intent','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language}; // if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ // $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); // } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ wpwMsg.single(json.html); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if( typeof(json.followup)!=="undefined" && json.followup!='' ){ setTimeout(function(){ wpwMsg.single(json.followup); }, globalwpw.settings.preLoadingTime*2); }else{ // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // }, globalwpw.settings.preLoadingTime*2); // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } }) }else{ /* * Greeting part * bot action */ if(globalwpw.wildCard==0){ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0){ wpwTree.greeting(msg); }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ wpwTree.greeting(msg); }else if(localStorage.getItem('default_asking_email')){ wpwTree.greeting(msg); }else if(localStorage.getItem('default_asking_phone')){ wpwTree.greeting(msg); }else{ //simple text response wrapper var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language}; // if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ // $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); // } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='fail' && json.data !==''){ if(wp_chatbot_obj.disable_site_search != 1){ wpwTree.site_search(msg) } else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) ){ wpwTree.openai_reply(msg) }else{ wpwMsg.single(globalwpw.settings.obj.empty_filter_msg); } }else if(json.status=='success'){ if(typeof(json.category)!=="undefined" && json.category){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.single_nobg(question); } else if(json.multiple){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question); }else{ wpwMsg.single(json.data[0].response); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if( typeof(json.data[0].followup)!=="undefined" && json.data[0].followup!='' ){ setTimeout(function(){ wpwMsg.single(json.data[0].followup); }, globalwpw.settings.preLoadingTime*2); }else{ // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // }, globalwpw.settings.preLoadingTime*2); // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } }else{ //Default intents site search msg = wpwKits.filterStopWords(msg); if(globalwpw.settings.obj.woocommerce){ var data = {'action':'qcld_wb_chatbot_keyword', 'keyword':msg}; //Products by string search ajax handler. if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function( response ) { if(response.product_num==0){ if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ // wpwMsg.single(wp_chatbot_obj.found_result_message); $('span[data-wildcart="back"]').remove(); wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { // }) if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){ wpwMsg.single(wpwKits.randomMsg(json.html)); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwMsg.single(wpwKits.randomMsg(json.html)); } } globalwpw.wildCard=0; }); }else{ globalwpw.wildCard=0; wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg)); // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } }else { var productSucces= wpwKits.randomMsg(globalwpw.settings.obj.product_success)+" <strong>"+msg+"</strong>!"; wpwMsg.double_nobg(productSucces,response.html); if(response.per_page >= response.product_num){ setTimeout(function () { var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite); wpwMsg.single(searchAgain); //keeping value in localstorage globalwpw.wildCard=20; globalwpw.productStep='search'; localStorage.setItem("productStep", globalwpw.productStep); },globalwpw.settings.wildcardsShowTime); } } }); }else{ if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ //wpwMsg.single(); $('span[data-wildcart="back"]').remove(); wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { // }) if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){ wpwMsg.single(wpwKits.randomMsg(json.html)); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwMsg.single(wpwKits.randomMsg(json.html)); } } globalwpw.wildCard=0; }); }else{ globalwpw.wildCard=0; wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg)); // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } } }) } // } if(globalwpw.settings.obj.woocommerce){ //Product if(globalwpw.wildCard==20){ wpwTree.product(msg); } /* * order status part * bot action */ if(globalwpw.wildCard==21){ wpwTree.order(msg); } } if(globalwpw.wildCard==1){ wpwTree.support(msg); } if(globalwpw.wildCard==3){ wpwTree.subscription(msg); } if(globalwpw.wildCard==6){ wpwTree.unsubscription(msg); } if(globalwpw.wildCard==7){ wpwTree.formbuilder(msg); } if(globalwpw.wildCard==9){ wpwTree.bargain(msg); } if(globalwpw.wildCard==25){ wpwTree.reset(msg); } if(globalwpw.wildCard==26){ wpwTree.dfcx(msg); } if(globalwpw.wildCard==30){ wpwTree.ldsuggestion(); } } }, clickstr: function(id){ var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'strid':id, 'language':globalwpw.settings.obj.language}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ if(typeof(json.data)!=="undefined" && json.data){ var question=''; $.each(json.data, function (i, obj) { question += obj.response; }); wpwMsg.single(question); } } }) }, shopper:function (msg) { wpwMsg.shopper(msg); if(globalwpw.wildCard==1) { this.bot(msg); }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.wildCard==0 && globalwpw.ai_step==1 && globalwpw.df_status_lock==0){ this.bot(msg); } else{ //Filtering the user given messages by stopwords var filterMsg=(msg); //handle empty filterMsg as repeat the message. if(filterMsg=="") { //if(globalwpw.emptymsghandler==0){ globalwpw.repeatQueryEmpty=wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg); globalwpw.emptymsghandler++; //} wpwMsg.single(globalwpw.repeatQueryEmpty); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) }else { globalwpw.emptymsghandler=0; this.bot(filterMsg); } } } }; /* * wpwBot Plugin Creation without selector and * wpwbot and shoppers all activities will be handled. */ $.wpwbot = function(options) { //Using plugins defualts values or overwrite by options. var settings = $.extend({}, $.wpwbot.defaults, options); //Updating global settings globalwpw.settings=settings; //updating the helpkeywords globalwpw.wildcardsHelp=[globalwpw.settings.obj.sys_key_help.toLowerCase(),globalwpw.settings.obj.sys_key_product.toLowerCase(),globalwpw.settings.obj.sys_key_catalog.toLowerCase(),globalwpw.settings.obj.sys_key_support.toLowerCase(),globalwpw.settings.obj.sys_key_order.toLowerCase(),globalwpw.settings.obj.sys_key_reset.toLowerCase(),globalwpw.settings.obj.sys_key_email.toLowerCase()] //updating wildcards globalwpw.wildcards=''; if(globalwpw.settings.obj.start_menu!=''){ var menu_html = ''; var menu_items = $.parseHTML($.trim(globalwpw.settings.obj.start_menu)); $(menu_items).each(function(){ if( $(this).prop('tagName') == 'SPAN' ){ if( $(this).hasClass('qcld-chatbot-suggest-email') ){ if( globalwpw.settings.obj.disable_feedback=='' ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-suggest-phone') ){ if( globalwpw.settings.obj.call_gen=="" ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'support' ){ if( globalwpw.settings.obj.disable_faq=='' ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'messenger' ){ if( globalwpw.settings.obj.enable_messenger==1 ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'whatspp' ){ if( globalwpw.settings.obj.enable_whats==1 ){ menu_html += $(this).prop('outerHTML'); } }else{ menu_html += $(this).prop('outerHTML'); } } }) if( menu_html != '' ){ globalwpw.wildcards = menu_html; }else{ globalwpw.wildcards = globalwpw.settings.obj.start_menu; } } //Initialize the wpwBot with greeting and if already initialize and given name then return greeting.. if(localStorage.getItem("wpwHitory") && globalwpw.initialize==0 ){ var wpwHistory=localStorage.getItem("wpwHitory"); $(globalwpw.settings.messageWrapper).html(wpwHistory); //Scroll to the last element. wpwKits.scrollTo(); //Now mainting the current stages tokens globalwpw.initialize=1; if(localStorage.getItem("wildCard")){ globalwpw.wildCard=localStorage.getItem("wildCard"); } if(localStorage.getItem("productStep")){ globalwpw.productStep=localStorage.getItem("productStep"); } if(localStorage.getItem("orderStep")){ globalwpw.orderStep=localStorage.getItem("orderStep"); } if(localStorage.getItem("supportStep")){ globalwpw.supportStep=localStorage.getItem("supportStep"); } if(localStorage.getItem("aiStep")){ globalwpw.ai_step=localStorage.getItem("aiStep"); } if(localStorage.getItem("formfieldid")){ globalwpw.formfieldid=localStorage.getItem("formfieldid"); } if(localStorage.getItem("formentry")){ globalwpw.formentry=localStorage.getItem("formentry"); } if(localStorage.getItem("formStep")){ globalwpw.formStep=localStorage.getItem("formStep"); } if(localStorage.getItem("formid")){ globalwpw.formid=localStorage.getItem("formid"); } //update the value for initializing. globalwpw.initialize=1; } else { if(globalwpw.initialize==0 && globalwpw.wildCard==0 && globalwpw.settings.obj.re_target_handler==0){ wpwWelcome.greeting(); //update the value for initializing. globalwpw.initialize=1; }else{ // re targeting part . setTimeout(function (e) { wpwWelcome.greeting(); },8500); globalwpw.initialize=1; } } //When shopper click on send button $(document).on('click',settings.sendButton,function (e) { var shopperMsg =$(settings.messageEditor).val(); if(shopperMsg != ""){ wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg)); $(settings.messageEditor).val(''); } }); $(document).on('click', '.chatbot_intent_reload', function(e){ e.preventDefault(); var obj = $(this); if(obj.attr('data-intent-type')=='formbuilder'){ if( obj.attr('data-step')=='complete' ){ globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); } globalwpw.wildCard=obj.attr('data-wildcard'); globalwpw.formfieldid = obj.attr('data-intent'); wpwTree.formbuilder(); } }) /* * Or when shopper press the ENTER key * Then chatting functionality will be started. */ $(document).on('click', '.wpb-quick-reply', function(e){ e.preventDefault(); $('#wp-chatbot-editor').val($(this).html()); $('#wp-chatbot-send-message').trigger( "click" ); }) $(document).on('keypress',settings.messageEditor,function (e) { if (e.which == 13||e.keyCode==13) { e.preventDefault(); var shopperMsg =$(settings.messageEditor).val(); if(shopperMsg != ""){ wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg)); $(settings.messageEditor).val(''); } } }); $(document).on('click', '.qcld-chatbot-checkbox', function(){ var value = []; $('.qcld-chatbot-checkbox').each(function(){ if($(this).prop("checked") == true){ value.push($(this).val()); } }) $('#wp-chatbot-editor').val(value.join()); }) //Click on the wildcards to select a service $(document).on('click','.qcld-chatbot-wildcard',function(){ var wildcardData=$(this).attr('data-form'); var shooperChoice=$(this).text(); wpwMsg.shopper_choice(shooperChoice); if(typeof wildcardData === "undefined"){ var wildcardData=$(this).attr('data-wildcart'); } //Wild cards handling for bot. if(wildcardData=='product'){ globalwpw.wildCard=1; globalwpw.productStep='asking' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='catalog'){ wpwAction.bot(globalwpw.settings.obj.sys_key_catalog.toLowerCase()); } if(wildcardData=='featured'){ globalwpw.wildCard=1; globalwpw.productStep='featured' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='sale'){ globalwpw.wildCard=1; globalwpw.productStep='sale' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='order'){ globalwpw.wildCard=2; globalwpw.orderStep='welcome'; wpwAction.bot('from wildcard order'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("orderStep", globalwpw.orderStep); } if((wildcardData=='support ui-sortable-handle') || (wildcardData=='support')) { globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwAction.bot('from wildcard support'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); } if(wildcardData=='back'){ globalwpw.wildCard=0; //wpwAction.bot('start'); wpwAction.bot(wp_chatbot_obj.sys_key_help.toLowerCase()); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); } if(wildcardData=='messenger'){ var url='https://www.messenger.com/t/'+globalwpw.settings.obj.fb_page_id; var win = window.open(url, '_blank'); win.focus(); } if(wildcardData=='whatsapp'){ var url='https://api.whatsapp.com/send?phone='+globalwpw.settings.obj.whats_num; var win = window.open(url, '_blank'); win.focus(); } }); $(document).on('click','.qcld-chatbot-form',function(e){ e.preventDefault(); var formid=$(this).attr('data-form'); globalwpw.wildCard=7; globalwpw.formStep='welcome'; wpwTree.formbuilder(formid); }) $(document).on('click','.qcld_simple_txt_response',function(e){ e.preventDefault(); var text=$(this).text(); var id = $(this).data('strid'); globalwpw.wildCard=0; wpwAction.clickstr(id); }) $(document).on('click','#wp-chatbot-desktop-reload',function (e) { e.preventDefault(); var actionType=$(this).attr('reset-data'); $('#wp-chatbot-messages-container').html(''); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); }); $(document).on('click','.qcld-chatbot-formanswer',function(e){ e.preventDefault(); var answer=$(this).attr('data-form-value'); wpwAction.bot(answer); }) // $(document).on('click','.qcld-chatbot-product-category',function(){ var catType=$(this).attr('data-category-type'); var shopperChoiceCatId=$(this).text()+'#'+$(this).attr('data-category-id'); var shopperChoiceCategory=$(this).text(); if(catType=='hasChilds'){ //Now hide all categories but shopper choice. wpwMsg.shopper_choice(shopperChoiceCategory); //updating the product steps and bringing the product by category. wpwKits.subCats($(this).attr('data-category-id')); globalwpw.productStep='search'; globalwpw.wildCard=1; }else{ //Now hide all categories but shopper choice. wpwMsg.shopper_choice(shopperChoiceCategory); //updating the product steps and bringing the product by category. globalwpw.productStep='category'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("productStep", globalwpw.productStep); wpwAction.bot(shopperChoiceCatId); } }); //Product Load More features for product search or category products $(document).on('click','#wp-chatbot-loadmore',function (e) { $('#wp-chatbot-loadmore-loader').html('<img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'loadmore.gif" alt="..." />'); var loadMoreDom=$(this); var productOffest=loadMoreDom.attr('data-offset'); var searchType=loadMoreDom.attr('data-search-type'); var searchTerm=loadMoreDom.attr('data-search-term'); var data = { 'action': 'qcld_wb_chatbot_load_more','offset': productOffest,'search_type': searchType,'search_term': searchTerm}; //Load more ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text $('#wp-chatbot-loadmore-loader').html(''); $('.wp-chatbot-products').append(response.html); loadMoreDom.attr('data-search-term',response.search_term); wpwKits.wpwHistorySave(); loadMoreDom.attr('data-offset',response.offset); if(response.product_num <= response.per_page){ loadMoreDom.hide(); //Now show the user infinite. setTimeout(function () { var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite); wpwMsg.single(searchAgain); globalwpw.productStep='search'; //keeping value in localstorage localStorage.setItem("productStep", globalwpw.productStep); },globalwpw.settings.wildcardsShowTime); } //scroll to the last message wpwKits.scrollTo(); }); }); /*Products details part **/ // if(globalwpw.settings.obj.open_product_detail!=1){ // $(document).on('click','.wp-chatbot-product a',function (e) { // e.preventDefault(); // $('.wp-chatbot-product-container').addClass('active-chatbot-product-details'); // $('.wp-chatbot-product-reload').addClass('wp-chatbot-product-loading').html('<img class="wp-chatbot-product-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Loading..." />'); // var productId=$(this).attr('wp-chatbot-pid'); // var data = { 'action':'qcld_wb_chatbot_product_details', 'wp_chatbot_pid':productId}; // //product details ajax handler. // wpwKits.ajax(data).done(function (response) { // $('.wp-chatbot-product-reload').removeClass('wp-chatbot-product-loading').html(''); // $('#wp-chatbot-product-title').html(response.title); // $('#wp-chatbot-product-description').html(response.description); // $('#wp-chatbot-product-image').html(response.image); // $('#wp-chatbot-product-price').html(response.price); // $('#wp-chatbot-product-quantity').html(response.quantity); // $('#wp-chatbot-product-variable').html(response.variation); // $('#wp-chatbot-product-cart-button').html(response.buttton); // //Load gallery magnify // setTimeout(function () { // $('#wp-chatbot-product-image-large-path').magnificPopup({type:'image'}); // },1000); // //For shortcode handle recenlty view product by ajax as // if($('#wp-chatbot-shortcode-template-container').length > 0){ // var data = {'action':'qcld_wb_chatbot_recently_viewed_products'}; // wpwKits.ajax(data).done(function (response) { // $('.wp-chatbot-product-shortcode-container').html(response); // $('.chatbot-sidebar .wp-chatbot-products').slimScroll({height: '435px', start: 'top'}); // }); // } // }); // }); // } //Image gallery. $(document).on('click','.wp-chatbot-product-image-thumbs-path',function (e) { e.preventDefault(); var imagePath=$(this).attr('href'); $('#wp-chatbot-product-image-large-path').attr('href',imagePath); $('#wp-chatbot-product-image-large-src').attr('src',imagePath); //handle thumb active one $('.wp-chatbot-product-image-thumbs-path').parent().removeClass('wp-chatbot-product-active-image-thumbs'); $(this).parent().addClass('wp-chatbot-product-active-image-thumbs'); }); //Product details close $(document).on('click', '.wp-chatbot-product-close', function (e) { $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); /*add to cart part **/ $(document).on("click","#wp-chatbot-add-cart-button",function (e) { var pId=$(this).attr('wp-chatbot-product-id'); var qnty=$("#vPQuantity").val(); var data = {'action': 'qcld_wb_chatbot_add_to_cart','product_id': pId,'quantity': qnty }; //add to cart ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text if(response=="simple"){ //Showing cart. wpwKits.showCart(); //handle the active tab on chat board. $('.wp-chatbot-operation-option').each(function(){ if($(this).attr('data-option')=='cart'){ $(this).parent().addClass('wp-chatbot-operation-active'); }else{ $(this).parent().removeClass('wp-chatbot-operation-active'); } }); } //Hide the shortcode and chat ui product details. $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); }); //Add to cart operation for variable product. $(document).on('click','#wp-chatbot-variation-add-to-cart',function(event) { event.preventDefault(); var pId=$(this).attr('wp-chatbot-product-id'); var quanity=$('#vPQuantity').val(); var variation_id=$(this).attr('variation_id'); var attributes=new Array(); $.each($("#wp-chatbot-variation-data select"), function(){ var attribute = $(this).attr('name')+'#'+ $(this).find('option:selected').text(); attributes.push(attribute); }); var data = { 'action': 'variable_add_to_cart', 'p_id': pId, 'quantity': quanity, 'variations_id':variation_id, 'attributes':attributes }; //add to cart ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text if(response=="variable"){ //Showing cart. wpwKits.showCart(); //handle the active tab on chat board. //handle the active tab on chat board. $('.wp-chatbot-operation-option').each(function(){ if($(this).attr('data-option')=='cart'){ $(this).parent().addClass('wp-chatbot-operation-active'); }else{ $(this).parent().removeClass('wp-chatbot-operation-active'); } }); } //Hide the shortcode and chat ui product details. $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); }); //Update cart. $(document).on("change", ".qcld-wp-chatbot-cart-item-qnty", function () { //Update editor only for chat ui if($('#wp-chatbot-shortcode-template-container').length == 0) { wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_updating)); } var currentItem=$(this); setTimeout(function () { var item_key=currentItem.attr('data-cart-item'); var qnty=currentItem.val(); var data = {'action': 'qcld_wb_chatbot_update_cart_item_number','cart_item_key':item_key,'qnty':qnty}; wpwKits.ajax(data).done(function () { //Showing cart. wpwKits.showCart(); }); }, globalwpw.settings.preLoadingTime); }); //remove the cart item from global cart. $(document).on("click", ".wp-chatbot-remove-cart-item", function () { //Update editor only for chat ui if($('#wp-chatbot-shortcode-template-container').length == 0) { wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_removing)); } var item=$(this).attr('data-cart-item'); var data = {'action': 'qcld_wb_chatbot_cart_item_remove', 'cart_item':item }; wpwKits.ajax(data).done(function () { //Showing cart. wpwKits.showCart(); }) }); /*Support query answering.. **/ $(document).on('click','.qcld-chatbot-support-items',function (e) { var shopperChoose=$(this).text(); var queryIndex=$(this).attr('data-query-index'); wpwMsg.shopper_choice(shopperChoose); //Now answering the query. var queryAns=globalwpw.settings.obj.support_ans[queryIndex]; wpwMsg.single(queryAns); //Asking email after showing answer. var orPhoneSuggest=''; setTimeout(function(){ if(globalwpw.settings.obj.call_sup!=1) { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email">'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orPhoneSuggest+orEmailSuggest); },globalwpw.settings.wildcardsShowTime); }); /*Support Email **/ $(document).on('click','.qcld-chatbot-suggest-email',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello) + ' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='email'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); /*site Search*/ $(document).on('click','.qcld-chatbot-site-search',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wp_chatbot_obj.search_keyword; wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='search'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); /*Support Phone **/ $(document).on('click','.qcld-chatbot-suggest-phone',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_phone); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='phone'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); //Show chat,cart and recently view products by click event. $(document).on('click','.wp-chatbot-operation-option',function (e) { e.preventDefault(); var oppt=$(this).attr('data-option'); if(oppt=='recent' && globalwpw.wpwIsWorking==0){ wpwKits.disableEditor(globalwpw.settings.obj.sys_key_product); var data = {'action':'qcld_wb_chatbot_recently_viewed_products'}; wpwKits.ajax(data).done(function (response) { $(globalwpw.settings.messageWrapper).html(response); }); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); }else if(oppt=='chat' && globalwpw.wpwIsWorking==0){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); wpwKits.scrollTo(); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='cart' && globalwpw.wpwIsWorking==0){ wpwKits.showCart(); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='help' && globalwpw.wpwIsWorking==0){ if( $('.wp-chatbot-messages-container').length==0) { //if from other nob then goo to the chat window $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.decodehtml(wpwKits.randomMsg(globalwpw.settings.obj.help_msg)); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } },globalwpw.settings.preLoadingTime); }else{ //Showing help message on chat self window. var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } } //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='support' && globalwpw.wpwIsWorking==0){ if( $('.wp-chatbot-messages-container').length==0) { //if from other nob then goo to the chat window $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase()); },globalwpw.settings.preLoadingTime); }else{ //Showing help message on chat self window. globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase()); } //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } //show chat wrapper and hide cart-checkout wrapper $(globalwpw.settings.messageWrapper).show(); $('#wp-chatbot-checkout-short-code').hide(); $('#wp-chatbot-cart-short-code').hide(); }); $(document).on('click','.qcld-chatbot-reset-btn',function (e) { e.preventDefault(); var actionType=$(this).attr('reset-data'); if(actionType=='yes'){ $('#wp-chatbot-messages-container').html(''); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); } else if(actionType=='no'){ wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase()); } }); return this; }; //Deafault value for wpwbot.If nothing passes from the work station //Then defaults value will be used. $.wpwbot.defaults={ obj:{}, editor_handler:0, sendButton:'#wp-chatbot-send-message', messageEditor:'#wp-chatbot-editor', messageContainer:'#wp-chatbot-messages-container', messageWrapper:'.wp-chatbot-messages-wrapper', botContainer:'.wp-chatbot-ball-inner', messageLastChild:'#wp-chatbot-messages-container li:last', messageLastBot:'#wp-chatbot-messages-container .wp-chatbot-msg:last .wp-chatbot-paragraph', preLoadingTime:0, wildcardsShowTime:5000, } })(jQuery);

معرفة

ثورة في عالم التجميل …الثورة الصامتة في التجميل النسائي

مايو 20, 2025

9٬045 6 دقائق

كتبت : فرح سمير

في السنوات الأخيرة، احتلّ الذكاء الاصطناعي (AI) مكانة بارزة ضمن أدوات العناية والمكياج، لا سيما مع انتشار تطبيقات مثل ChatGPT. غير أن أولى خطوات دمج هذه التقنية بعالم التجميل انطلقت عام 2010، حين أطلقت شركة ModiFace خدمات تجربة مستحضرات التجميل افتراضيًا عبر الواقع المعزز (AR)

والذكاء الاصطناعي، بالتعاون مع علامات كبرى مثل Sephora و Estée Lauder و MAC Cosmetics.

•وفي 2018، استحوذت L’Oréal على ModiFace، فتوسّعت بذلك آفاق استخدام الذكاء الاصطناعي في التجميل لتشمل:

تجربة مستحضرات التجميل افتراضيًا / تشخيص الأمراض الجلدية / تحليل البشرة وتقديم توصيات شخصية / تخطيط وتصوّر العمليات الجراحية التجميلية / استخدام أجهزة تجميل ذكية مدعومة بتقنيات الذكاء الاصطناعي

انتشار التطبيقات التجميلية المدعومة بالذكاء الاصطناعي

شهدت السنوات الأخيرة طفرة في عدد الشركات الناشئة والتطبيقات التي تقدّم حلولًا مبتكرة للعناية بالبشرة ومكافحة علامات التقدّم في السن. هذه الحلول تمتد من اقتراح مستحضرات التجميل المناسبة إلى الرصد المبكر لمشكلات الجلد، وأيضًا تصور الإجراءات التجميلية قبل التنفيذ. من بين أبرز هذه التطبيقات:

UMLYR، TressAi، Ai Beauty، Chisw، Consult-port، Generation Beauty Ai، Cotyinc، YouCam Makeup، Beautiful Ai، Epigencare، Prefect Corp، SkinVision، SkinAI، CureSkin، YouCamSkin، Google DeepMind، IBM Watson، My beauty by YouCam Makeup، Design، RoboDerm، DermaA.I، DeepSkin، Trove-skin.

• ولم تقتصر الحركة على الشركات الناشئة؛ فقد طرحت Amazon عام 2019 خدمة تجربة مستحضرات التجميل افتراضيًا قبل الشراء باستخدام تقنيات الذكاء الاصطناعىشركات تقود التحول الرقمي في صناعة التجميل

إلى جانب ModiFace، برزت شركات مثل Banuba Technologies التي توفر منصات واقع معزز مدعومة بالذكاء الاصطناعي لتجربة الماكياج والعناية بالبشرة افتراضيًا. وعقب استحواذ L’Oréal على ModiFace، أطلقت الشركة مجموعة من التطبيقات والأجهزة الذكية:

: SkinConsultAI (2019)أداة تحليل بشرة تعتمد على الذكاء الاصطناعي

Skin Genius (2020): تحليل بشرة وتقديم توصيات شخصية.

: Beauty Genius (2024) مساعد تجميلي شخصي قائم على الذكاء الاصطناعي التوليدي.

كما طوّرت أجهزة مثل:

Perso (2020): جهاز صغير لتخصيص مستحضرات التجميل.

Cell BioPrint (2025): لتحليل بروتينات الجلد وتحديد عمر البشرة.

AirLight Pro مجفف شعر ذكي يقلّل التلف.

My Skin Track UV مستشعر للأشعة فوق البنفسجية.

L’Oréal Brow Magicجهاز مكياج حواجب بتقنية AR والطباعة.

HAPTA: جهاز مكياج لذوي الإعاقة الحركية.

Colorsonicجهاز ذكي لتلوين الشعر بعبوات قابلة لإعادة الاستخدام.

رافق ذلك بروز أنظمة الجراحة الروبوتية

مثل : ROSA . Da Vinci Surgical System,، وروبوتات الدردشة الطبية وأدوات مثلBuoy Health، Aysa، Neutrogena Skin360. وتطورّت برامج التصور المسبق للعمليات باستخدام FaceTouchUp، Vector 3D Imaging، Crisalix، Plastic Surgery Simulator، ومحاكي جراحات التجميلLite.

كما دخلت السوق أجهزة متقدمة أخرى، بينها:

Accure: لعلاج حب الشباب وتقدير درجة حرارة البشرة المثالية.

EXION AI يعالج لتجاعيد وندبات حب الشباب ويحفّز إنتاج الكولاجين بنسبة 224% بأمان ودون ألم أو نقاهة.

Prinkecr: شركة كورية للوشم المؤقت الذكي.

HiMirror: مرأة ذكية تحلل البشرة وتقيم التجاعيد والبقع الداكنة وحب الشباب.

الصندوق الأبيض: جهاز لتجميل الأظافر بالذكاء الاصطناعي، يزن 8 كجم، ويطلي الأظافر آليًا بأكثر من 30 لونًا في كبسولات.

تجميل أم رسوم مبرمجة ؟ هل تثق النساء في ادوات الذكاء الاصطناعي التجميلية ؟

في ضوء ما سبق، يتساءل الكثيرون إلى أي مدى اتسعت استخدامات النساء لتقنيات الذكاء الاصطناعي؟ وهل شكّلت هذه التقنيات إضافة حقيقية أم تسبّبت في تشخيصات وتوصيات خاطئة؟ وهل تبدو إجراءات الذكاء الاصطناعي أكثر أمانًا أم أن ثقة المرأة بطبيب التجميل لا تزال الأساس في منحها الاطمئنان النفسي؟ أجرينا استبيانًا شمل 60 فتاة تتراوح أعمارهن بين نهاية سن المراهقة وبداية الثلاثينات، لرصد آرائهن وتجاربهن مع تقنيات الذكاء الاصطناعي في التجميل غير الجراحي، وكانت النتائج: التجربة المباشرة مع أدوات الذكاء الاصطناعي التجميلية

32 مشاركة (53.3%) استخدمن هذه الأدوات فعليًا.

28 مشاركة (46.7%) لم يستخدمنها بعد.

الثقة في التوصيات التجميلية التي تقدمها أنظمة الذكاء الاصطناعي

32 مشاركة (53.3%) يثقن بها.

28 مشاركة (46.7%) يفضلن استشارة طبيب بشري.

الذكاء الاصطناعي والتجميل غير الجراحي

36 فتاة (60%) يثقن بإسهام الذكاء الاصطناعي في تحسين نتائج البوتكس والفيلر.

24 فتاة (40%) تحفّظن على الاعتماد الكامل على التقنية في الإجراءات الدقيقة.

بشرة مثالية بضغطة زر تحتاجين طبيبآ ام تطبيقآ؟

في ظل التباين في آراء الفتيات، وجّهنا الأسئلة إلى أطباء التجميل حول مدى الاستفادة من الذكاء الاصطناعي في ممارساتهن التجميلية. ترى دكتورة التجميل “عبير أحمد” من الوسام المتحدة في جدة أن الذكاء الاصطناعي بات عنصرًا مساعدًا مهمًا، لكنَّه لا يحل محل الأطباء أو يقوم بالإجراءات بنفسه. التقنية مفيدة في تحليل نوع البشرة وتقييمها بدقة، ما يسهم في تحسين التشخيص ورسم خطط علاجية مخصّصة. وتؤكد أن تفاعل المرضى مع تطبيقات المحاكاة إيجابي، إذ تمنحهم تصورًا أوليًا للنتائج قبل أي تدخل فعلي. وتضيف أن بعض الأجهزة تساعد في تنفيذ خطوات دقيقة تزيد من معدّل نجاح الإجراءات، لكنها تظل مكملة لخبرة الطبيب، لا بديلًا عنها. وتلفت إلى أن تكاليف هذه الأدوات قد تمثل تحديًا أمام البعض.

فلتر الواقع ….بين التقنية و الرأى الطبى .

• يقول دكتور “وائل صقر” استشاري جراحة التجميل إن الروبوتات الفرعية قادرة حاليًا على تنفيذ بعض الإجراءات التجميلية، لا سيما التي تتطلب دقة عالية أو تمكين الجراح من العمل عن بُعد. ويتوقع أن تتطور هذه الروبوتات لتؤدي مهامًا أكثر تعقيدًا دون تدخل مباشر، غير أنها لا تزال مكلفة وتتطلب تدريبًا طويلًا.

• وعن تقنيات الذكاء الاصطناعي في جراحات الوجه والفكين، يشير إلى دورها في تحليل صور الحروق وتخطيط العمليات باستخدام محاكاة ثلاثية الأبعاد، إضافةً إلى تقييم حيوية الشرائح الجلدية المزروعة. ويسهم الذكاء الاصطناعي في تقليل زمن العملية وتحسين دقة تشخيص الحالات المعقدة. ومع ذلك، لا يخلو الأمر من تحذير نفسي؛ إذ أن المحاكاة ليست دقيقة 100%، وقد تولّد توقعات مبالغًا فيها لدى المرضعلاج

تقنية الذكاء الاصطناعي: فوائد مذهلة أم معايير مزيفة؟

• يرى دكتور “ماهر محمود” استشاري الأمراض الجلدية أن الذكاء الاصطناعي يسرّع تشخيص أمراض خطرة مثل الميلانوما عبر تحليل الصور الطبية، كما يساعد في التفرقة بين الصدفية والإكزيما والذئبة الحمراء بدقة عالية. لكنه يحذر من الاعتماد الكلي على هذه التطبيقات دون إشراف طبي مباشر.

• ويشير إلى تطبيقات مثل “SkinVision” و“Derma Assist” و“VisualDX” في العيادات، وكذلك إلى تجربة “Surcast” التابعة لجمعية الصدفية الأمريكية التي ترصد تطور الحالة. ويشدّد على أن جودة الكاميرا والإضاءة تؤثر في دقة تحليلات التطبيقات الهاتفية، في حين تصل بعض الأنظمة إلى دقة 98% في توصية العلاجات البيولوجية، لكنها تحتاج إشرافًا بشريًا.

تحذير من الاعتماد الكامل على الذكاء الاصطناعي في تشخيص الأمراض الجلدية

حذّرت طبيبة الأمراض الجلدية “اغاريد الجمال” من أن تحليل الصور وحده لا يكفي لتشخيص أمراض مثل الصدفية والإكزيما، مشددةً على أهمية الفحص السريري وأخذ التاريخ الطبي الكامل، بما في ذلك العوامل الفطرية والبكتيرية التي لا تظهر في الصور. وتؤكد أن العلاقة الإنسانية بين الطبيب والمريض عنصر أساسي لضمان خطة علاجية ناجحة.

“هبه ابو بكر” خبيرة التجميل :الذكاء الاصطناعي أداة مساعدة…لا بديل للمسة الإنسانية.

تؤكد خبيرة التجميل “هبة أبو بكر” أن التقنيات الحديثة غيّرت أدوات ومستحضرات التجميل وأداء الفتيات، خاصة منتجات تحضير البشرة والمصححات متعددة الألوان. وترى أن أجهزة مثل L’Oréal Brow Magic و HAPTA مفيدة للمبتدئين، لكن لا تضاهي براعة المحترفين. وفي تجربة المكياج الافتراضي، تعزز الثقة أولًا ثم يحتاج الأمر لتطبيق احترافي لاحقًا. وتضيف أن أدوات مثل Perso تساعد في اختيار اللون الأمثل، ما يقلل الخطأ ويحسّن النتائج. وقد لاحظت طلبات محددة من العملاء بعد تجربتهم الافتراضية، مما يدلّ على وعيٍ أكبر بنوع المكياج المناسب.

كيف يدعم الذكاء الاصطناعي عمل خبراء المكياج؟

ترى “هبة أبو بكر” أن الذكاء الاصطناعي أداة فعالة لتحسين جودة الصور والفيديوهات والإعلانات. وتؤكد أن التميز سيبقى مرهونًا بموهبة الخبير وقدرته على مواكبة التقنيات الجديدة. كما يشجع استخدام التقنية في ابتكار أنماط مكياج غير تقليدية، ويشدد على الدمج بين النظرية والتطبيق العملي مدعومًا بتقنيات الذكاء الاصطناعي لجعل التعلم أكثر تفاعلية ومتعة، لا سيما للمبتدئين

الذكاء الاصطناعي فى التجميل يخدم الثقة ام يولد القلق النفسي ؟

ما وراء الرسالة النفسية حول تفاوت قبول الفتيات لتقنيات الذكاء الاصطناعي في التجميل

قال الدكتور حمدي عبدالله أبو سنة، استشاري الصحة النفسية والأسرية وأستاذ علم النفس والاجتماع، إن تجربة الفتيات مع الذكاء الاصطناعي في التجميل تختلف باختلاف مستوى الرضا الذاتي والتجارب السابقة. فالفتيات غير الراضيات قد يكنّ أكثر استعدادًا لاستخدام التقنية، بينما اللاتي يشعرن بالثقة في مظهرهن يحافظن على طبيعة وجوههن.

العوامل النفسية والاجتماعية المؤثرةً

يوفر الذكاء الاصطناعي شعورًا بالتحكم لدى البعض، يعزّز استقلاليتهن وثقتهن بأنفسهن، لكنه قد يتعارض مع هوية الفتيات اللواتي يربطن مظهرهن بشخصيتهن. اجتماعيًا، يدفع ضغط معايير الجمال البعض نحو التجربة أو نحو الرفض حسب القيم الثقافية السائدة.

مخاوف وهواجس متعلقة بالتكنولوجيا

تشمل المخاوف فقدان الخصوصية وعدم الثقة في خوارزميات غير شفافة، ونبذ فكرة أن تتحوّل هذه التقنيات إلى أدوات تروّج لجمال مصطنع بعيد عن الواقع.

الجانب الإيجابي والداعم نفسيًا

تتيح التقنية تحقيق الأهداف الجمالية بسرعة ودقة، ما يعزز الثقة بالنفس. كما يوفر التخصيص مساحة للراحة النفسية والتكيف مع المعايير المجتمعية بشكل أقل ضغطًا.

الإفراط في الاعتماد وتأثيره على التوازن النفسي

قد يخلق الاعتماد المفرط فجوة في الدعم النفسي بين المريضة والطبيب، بل ويؤدي إلى “إدمان تقني” يجعل قرارات الجمال مرهونة بالتكنولوجيا لا بالثقة الذاتية.

تعزيز معايير غير واقعية للجمال

من أبرز المخاطر أن ترسخ هذه التقنيات صورة مثالية مصطنعة عبر منصات التواصل، مما يرفع سقف التوقعات ويولّد شعورًا دائمًا بعدم الكمال.

التأهيل النفسي والتعامل المتوازن

تُعدّ برامج التوعية ضرورية لتعزيز تقدير الذات والجمال الطبيعي، وتشجيع الاستخدام المدروس للتقنيات دون اختزال قيمة الفرد في مظهره الخارجي.

الأساليب العلاجية والنفسية المقترحة

العلاج المعرفي السلوكي (CBT) من أبرز الوسائل لمساعدة الفتيات على تصحيح الأفكار السلبية المرتبطة بالمظهر، مع تشجيعهن على تقييم أنفسهن بشكل شامل ومتوازن واستخدام التقنية كدعم لا كتهديد.

خلاصة نفسية:

يتوقف تأثير الذكاء الاصطناعي في التجميل على طريقة استخدامه ومدى الوعي النفسي المصاحب له. فعندما يُدمج الوعي النفسي بالتقنية، تصبح الأداة دعماً لا ضغطًا. أما في غياب هذا الوعي، فقد تؤدي إلى تبنّي معايير تجميل غير واقعية وضغوط نفسية تعرقل ثقة الفتاة في ذاتها. بالتالي، يبقى التوازن والاختيار الواعي المفتاح الأساسي.

الاعتماد الكامل على هذه الأدوات قد يؤدي إلى مشكلات؛ فهي سلاح ذو حدين يجمع بين المنفعة والضرر، ما يستدعي دمج التوعية الطبية والنفسية ضمن أي نقاش حول مستقبل التجميل المدعوم بالذكاء الاصطناعي.