/* * Project: wpwBot jQuery Plugin * Description: wpwBot AI based Chatting functionality are handled . * Author: QuantumCloud * Version: 1.0 */ var wpwKits; (function($) { /* * Global variable as object will beused to handle * wpwbot chatting initialize, tree change transfer, * changing tree steps and cookies etc. */ var globalwpw={ initialize:0, settings:{}, wildCard:0, wildcards:'', wildcardsHelp:['start','support','reset', 'search', 'email'], productStep:'asking', orderStep:'welcome', supportStep:'welcome', formStep: 'welcome', formfieldid:'', formid:'', formentry:0, hasNameCookie:$.cookie("shopper"), shopperUserName:'', shopperEmail:'', shopperMessage:'', emptymsghandler:0, repeatQueryEmpty:'', wpwIsWorking:0, ai_step:0, df_status_lock:0, counter:0 }; /* * wpwbot welcome section coverd * greeting for new and already visited shopper * based the memory after asking thier name. */ var wpwWelcome={ greeting:function () { //generating unique session id. if(!localStorage.getItem('botsessionid')){ var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); } // console.log(globalwpw.settings.obj.skip_wp_greetings=='1') if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){ }else{ //Very begining greeting. if(globalwpw.settings.obj.re_target_handler==0){ var botJoinMsg="<strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+" </strong> "+wpwKits.randomMsg(globalwpw.settings.obj.agent_join); wpwMsg.single(botJoinMsg); } //Showing greeting for name in cookie or fresh shopper. setTimeout(function(){ var firstMsg=wpwKits.randomMsg(globalwpw.settings.obj.hi_there)+' '+wpwKits.randomMsg(globalwpw.settings.obj.welcome)+" <strong>"+globalwpw.settings.obj.host+"!</strong> "; var secondMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_name); wpwMsg.double(firstMsg,secondMsg); }, globalwpw.settings.preLoadingTime*2); } var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if(globalwpw.settings.obj.skip_greetings_and_menu != 0){ wpwMsg.single(serviceOffer); } if(globalwpw.settings.obj.skip_wp_greetings != 0){ wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); } } }; //Append the message to the message container based on the requirement. var wpwMsg={ oncommand_filter:function(msg){ var str = msg; if(typeof(str) === 'string'){ replace = str.match(/on[a-z]+=/); str = str.replace( replace, "" ); } return str; }, open_new_tab: function(msg){ if(wp_chatbot_obj.open_links_newtab == '1'){ var temp = document.createElement('div'); temp.innerHTML = msg; let links = temp.querySelectorAll('a'); links.forEach(link => { link.setAttribute('target', '_blank'); }); let temps = temp.innerHTML; return temps; }else{ return msg; } }, single_openai:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').text( msg ); //If has youtube link then show video wpwKits.videohandler(); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime); }, single:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); oncommand_filter = wpwMsg.oncommand_filter(msg); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>'); //If has youtube link then show video wpwKits.videohandler(); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime); }, single_nobg:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message oncommand_filter = wpwMsg.oncommand_filter(msg); wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>'); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //Keeping the chat history in localStorage wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime); }, double:function (fristMsg,secondMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); //Second Message with interval $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); //Scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime*2); }, globalwpw.settings.preLoadingTime); }, double_nobg:function (fristMsg,secondMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); //Second Message with interval $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ if(globalwpw.wildCard>0){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(oncommand_secondMsg_filter).append('<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); } //scroll to the last message wpwKits.scrollTo(); //Enable the editor if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ //wpwKits.disableEditor('Support'); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); }else{ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } //keeping in history wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime*2); }, globalwpw.settings.preLoadingTime); }, triple_nobg:function (fristMsg,secondMsg,thirdMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); wpwKits.videohandler(); //Second Message with interval if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); wpwKits.videohandler(); if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ if(globalwpw.wildCard>0){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(thirdMsg).append('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + thirdMsg + '</div>'); } //scroll to the last message wpwKits.scrollTo(); wpwKits.videohandler(); //Enable the editor if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ //wpwKits.disableEditor('Support'); }else{ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } //keeping in history wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime); }, globalwpw.settings.preLoadingTime); }, globalwpw.settings.preLoadingTime); }, shopper:function (shopperMsg) { $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperMsg)); //scroll to the last message wpwKits.scrollTo(); //keeping in history wpwKits.wpwHistorySave(); }, shopper_choice:function (shopperChoice) { $(globalwpw.settings.messageLastChild).fadeOut(globalwpw.settings.preLoadingTime); $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperChoice)); //scroll to the last message wpwKits.scrollTo(); //keeping in history wpwKits.wpwHistorySave(); } }; //Every tiny tools are implemented in wpwKits as object literal. wpwKits={ enableEditor:function(placeHolder){ if(globalwpw.settings.editor_handler==0){ if($(window).width()>380){ $("#wp-chatbot-editor").attr('disabled',false).focus(); }else{ $("#wp-chatbot-editor").attr('disabled',false) } $("#wp-chatbot-editor").attr('placeholder',placeHolder); $("#wp-chatbot-send-message").attr('disabled',false); } }, disableEditor:function (placeHolder) { if(globalwpw.settings.editor_handler==0){ $("#wp-chatbot-editor").attr('placeholder',placeHolder); $("#wp-chatbot-editor").attr('disabled',true); $("#wp-chatbot-send-message").attr('disabled',true); } //Remove extra pre loader. if($('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').length>0){ $('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').parent().parent().hide(); } }, htmlEntities:function(str) { return String(str).replace(/&/g, '&').replace(/</g, '<').replace(/>/g, '>').replace(/"/g, '"'); }, wpwHistorySave:function () { globalwpw.wpwIsWorking=0; var wpwHistory= $(globalwpw.settings.messageWrapper).html(); localStorage.setItem("wpwHitory", wpwHistory); if(localStorage.getItem('botsessionid')){ if(!localStorage.getItem('shopperemail')){ var useremail = ''; }else{ var useremail = localStorage.getItem('shopperemail'); } if(globalwpw.hasNameCookie){ var shopper=globalwpw.hasNameCookie; } else{ var shopper=globalwpw.settings.obj.shopper_demo_name; } if(localStorage.getItem('shopperphone')){ var shopperphone = localStorage.getItem('shopperphone'); }else{ var shopperphone = ''; } var data = {'action':'qcld_wb_chatbot_conversation_save','session_id': localStorage.getItem('botsessionid'),'name':shopper,'email':useremail, 'phone':shopperphone, 'conversation':wpwKits.htmlEntities(wpwHistory), 'security':globalwpw.settings.obj.ajax_nonce, 'user_id': globalwpw.settings.obj.current_user_id}; if( globalwpw.settings.obj.is_chat_session_active == 1 ){ wpwKits.ajax(data).done(function (response) { //console.log(response); }) } } //},globalwpw.settings.wildcardsShowTime); }, decodehtml: function(str) { var doc = new DOMParser().parseFromString(str, "text/html"); return doc.body.firstChild.data || ""; }, randomMsg:function(arrMsg){ var index=Math.floor(Math.random() * arrMsg.length); return arrMsg[index]; }, ajax:function (data) { return jQuery.post(globalwpw.settings.obj.ajax_url, data); }, dailogAIOAction:function(text){ if(globalwpw.settings.obj.df_api_version=='v1'){ return jQuery.ajax({ type : "POST", url :"https://api.dialogflow.com/v1/query?v=20170712", contentType : "application/json; charset=utf-8", dataType : "json", headers : { "Authorization" : "Bearer "+globalwpw.settings.obj.ai_df_token }, data: JSON.stringify( { query: text, lang : globalwpw.settings.obj.df_agent_lan, sessionId: localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071' } ) }); }else{ return jQuery.post(globalwpw.settings.obj.ajax_url, { 'action': 'qcld_wp_df_api_call', 'dfquery': text, 'nonce': globalwpw.settings.obj.ajax_nonce, 'sessionid': localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071' }); } }, responseIsOk(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(response.status.code==200 || response.status.code==206){ return true; }else{ return false; } }else{ if(typeof response.responseId !== "undefined"){ return true; }else{ return false; } } }, getIntentName(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.metadata.intentName; }else{ return response.queryResult.intent.displayName; } }, getParameters(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.parameters; }else{ return response.queryResult.parameters; } }, getFulfillmentText(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.fulfillment.messages; }else{ return response.queryResult.fulfillmentText; } }, getFulfillmentSpeech(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.fulfillment.speech; }else{ return response.queryResult.fulfillmentText; } }, getScore(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.score; }else{ return response.queryResult.intentDetectionConfidence; } }, getAction(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.action; }else{ if(typeof response.queryResult.action !=="undefined"){ return response.queryResult.action; }else{ return ''; } } }, queryText(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.resolvedQuery; }else{ return response.queryResult.queryText; } }, isActionComplete(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(!response.result.actionIncomplete){ return true; }else{ return false; } }else{ return response.queryResult.allRequiredParamsPresent; } }, isConversationEnd(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(typeof(response.result.metadata.endConversation)!=="undefined" && response.result.metadata.endConversation){ return true; }else{ return false; } }else{ if(typeof response.queryResult.diagnosticInfo !=="undefined"){ if(typeof response.queryResult.diagnosticInfo.end_conversation !== "undefined"){ return response.queryResult.diagnosticInfo.end_conversation; }else{ return false; } }else{ return false; } } }, sugestCat:function () { var productSuggest=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest); var data={'action':'qcld_wb_chatbot_category'}; var result=wpwKits.ajax(data); result.done(function( response ) { wpwMsg.double_nobg(productSuggest,response); if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } }); }, subCats:function (parentId) { var subCatMsg=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest); var data={'action':'qcld_wb_chatbot_sub_category','parent_id':parentId}; var result=wpwKits.ajax(data); result.done(function( response ) { wpwMsg.double_nobg(subCatMsg,response); }); }, suggestEmail:function (emailFor) { var sugMsg=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); var sugOptions= '<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'; // /*emailFor+*/globalwpw.wildcards; wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, videohandler:function () { $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html(function(i, html) { return html.replace(/(?:https:\/\/)?(?:www\.)?(?:youtube\.com|youtu\.be)\/(?:watch\?v=)?(.+)/g, '<iframe width="250" height="180" src="http://www.youtube.com/embed/$1" frameborder="0" allowfullscreen></iframe>'); }); }, scrollTo:function () { $(globalwpw.settings.botContainer).animate({ scrollTop: $(globalwpw.settings.messageWrapper).prop("scrollHeight")}, 'slow').parent().find('.slimScrollBar').css({'top':$(globalwpw.settings.botContainer).height()+'px'});; }, botPreloader:function () { var msgContent='<li class="wp-chatbot-msg">' + '<div class="wp-chatbot-avatar">'+ '<img src="'+globalwpw.settings.obj.agent_image_path+'" alt="">'+ '</div>'+ '<div class="wp-chatbot-agent">'+ wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+'</div>' +'<div class="wp-chatbot-paragraph"><img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Typing..." /></div></li>'; return msgContent; }, shopperMsgDom:function (msg) { if(globalwpw.hasNameCookie){ var shopper=globalwpw.hasNameCookie; } else{ var shopper=globalwpw.settings.obj.shopper_demo_name; } //var date = new Date(); date = new Date(); var msgContent='<li class="wp-chat-user-msg">' + '<div style="margin-top:40px;" class="wp-chatbot-avatar">'+ '<img src="'+globalwpw.settings.obj.image_path+'client.png" alt="User Image">'+ '</div>'+ '<div class="wp-chatbot-agent">'+shopper +'</div>' +'<div class="wp-chatbot-paragraph"><div class="wp-chatbot-textanimation">'+msg+'</div></div></li>'; return msgContent; }, showCart:function () { var data = {'action':'qcld_wb_chatbot_show_cart'} this.ajax(data).done(function (response) { //if cart show on message board if($('#wp-chatbot-shortcode-template-container').length == 0) { $(globalwpw.settings.messageWrapper).html(response.html); $('#wp-chatbot-cart-numbers').html(response.items); $('.wp-chatbot-ball-cart-items').html(response.items); wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.shopping_cart)); }else{ //Cart show on shortcode $('.wp-chatbot-cart-shortcode-container').html(response.html); } //Add scroll to the cart shortcode if($('#wp-chatbot-shortcode-template-container').length > 0 && $('.chatbot-shortcode-template-02').length==0) { $('.wp-chatbot-cart-body').slimScroll({height: '200px', start: 'bottom'}); } }); }, toTitlecase:function (msg) { return msg.replace(/\w\S*/g, function(txt){return txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase();}); }, filterStopWords:function(msg){ var spcialStopWords=",;,/,\\,[,],{,},(,),&,*,.,+ ,?,^,$,=,!,<,>,|,:,-"; var userMsg=""; //Removing Special Characts from last position. var msgLastChar=msg.slice(-1); if(spcialStopWords.indexOf(msgLastChar) >= 0 ){ userMsg=msg.slice(0, -1); }else{ userMsg=msg; } var stopWords=globalwpw.settings.obj.stop_words+spcialStopWords; var stopWordsArr=stopWords.split(','); var msgArr=userMsg.split(' '); var filtermsgArr = msgArr.filter(function myCallBack(el){ return stopWordsArr.indexOf(el.toLowerCase()) < 0; }); filterMsg=filtermsgArr.join(' '); return filterMsg; }, htmlTagsScape:function(userString) { var tagsToReplace = { '&': '&', '<': '<', '>': '>' }; return userString.replace(/[&<>]/g, function(tag) { return tagsToReplace[tag] || tag; }); }, reset: function() { $('#wp-chatbot-messages-container').html(''); localStorage.removeItem("wpwHitory"); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); } } /* * wpwbot Trees are basically product,order and support * product tree : asking,showing & shopping part will be covered. * order tree : showing order list and email to admin option. * support tree : List of support query-answer including text & video and email to admin option. */ var wpwTree={ greeting:function (msg) { /** * When Enable DialogFlow then or else */ if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0 && globalwpw.ai_step==0 ){ msg=wpwKits.toTitlecase(wpwKits.filterStopWords(msg)); $.cookie("shopper", msg, { expires : 365 }); localStorage.setItem('shopper',msg); globalwpw.hasNameCookie=msg; //Greeting with name and suggesting the wildcard. var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting)+", <strong>"+msg+"</strong>!"; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); //After completing two steps messaging showing wildcards. wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards ) globalwpw.ai_step=1; globalwpw.wildCard=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } //When returning shopper then greeting with name and wildcards. else if(localStorage.getItem('shopper') && globalwpw.wildCard==0 && globalwpw.ai_step==0){ //After asking service show the wildcards. var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); globalwpw.ai_step=1; globalwpw.wildCard=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); if(globalwpw.settings.obj.show_menu_after_greetings==1){ wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); }else{ wpwMsg.single(serviceOffer); } } //When user asking needs then DialogFlow will given intent after NLP steps. else if(globalwpw.wildCard==0 && globalwpw.ai_step==1){ var dfReturns=wpwKits.dailogAIOAction(msg); dfReturns.done(function( response ) { if(globalwpw.settings.obj.df_api_version=='v2'){ response = $.parseJSON(JSON.parse(response)); } if(wpwKits.responseIsOk(response)){ var userIntent=wpwKits.getIntentName(response); if(userIntent=='start'){ globalwpw.wildCard=0; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); }else if(userIntent=='welcome'){ var messages = wpwKits.getFulfillmentSpeech(response); setTimeout(function () { wpwMsg.single(messages); },globalwpw.settings.preLoadingTime); }else if(userIntent=='help'){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } },globalwpw.settings.preLoadingTime); }else if(userIntent=='reset'){ var restWarning=globalwpw.settings.obj.reset; var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn" reset-data="no">'+globalwpw.settings.obj.no+'</span>'; wpwMsg.double_nobg(restWarning,confirmBtn); }else if(userIntent=='phone'){ if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_phone); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='phone'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }else if(userIntent=='email'){ if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='email'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }else if(userIntent=='faq'){ globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwAction.bot('from wildcard support'); //keeping value in localstorage /*localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep);*/ }else if(userIntent=='Default Fallback Intent'){ var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (respond) { var json=$.parseJSON(respond); if(json.status=='success'){ if(typeof(json.category)!=="undefined" && json.category){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.single_nobg(question); }else if(json.multiple){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question); }else{ wpwMsg.single(json.data[0].response); setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime*2) } }if(wp_chatbot_obj.disable_site_search != 1){ wpwTree.site_search(msg) }else{ msg = wpwKits.filterStopWords(msg); if(globalwpw.counter == 2 ){ wpwTree.df_reply(response); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwTree.df_reply(response); } } }) }else if(wpwKits.getScore(response)!=0){ // checking is reponsing from dialogflow. var sTalkAction=wpwKits.getAction(response); if(sTalkAction!='' && sTalkAction.indexOf('smalltalk') != -1 ){ var sMgs=wpwKits.getFulfillmentText(response); wpwMsg.single(sMgs); }else{ var messages = wpwKits.getFulfillmentText(response); wpwTree.df_reply(response); } }else{ var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); } }else{ //if bad request or limit cross then globalwpw.df_status_lock=0; var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); } }).fail(function (error) { var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); }); } }else{ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0){ msg=wpwKits.toTitlecase(msg); msg1=wpwKits.toTitlecase(wpwKits.filterStopWords(msg)); $.cookie("shopper", msg, { expires : 365 }); localStorage.setItem('shopper',msg); globalwpw.hasNameCookie=msg; //Greeting with name and suggesting the wildcard. if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){ wpwAction.bot(msg) // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); // if(globalwpw.settings.obj.skip_greetings_and_menu != 0){ // wpwMsg.single(serviceOffer); // } // if(globalwpw.settings.obj.skip_wp_greetings != 0){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // } }else{ var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting)+", <strong>"+msg1+"</strong>!"; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); //After completing two steps messaging showing wildcards. wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards ) } } //When returning shopper then greeting with name and wildcards. else if(localStorage.getItem('shopper') && globalwpw.wildCard==0){ //After asking service show the wildcards. var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); } } }, df_multi_handle:function(array){ if(array.length>0){ setTimeout(function(){ wpwMsg.single(array[0]); array.splice(0, 1); setTimeout(function(){ wpwTree.df_multi_handle(array); }, globalwpw.settings.preLoadingTime) }, globalwpw.settings.preLoadingTime) } }, df_reply:function(response){ //checking for facebook platform var i = 0; var html = ''; var responses = []; if(globalwpw.settings.obj.df_api_version=='v1'){ var messages = response.result.fulfillment.messages; var action = response.result.actionIncomplete; jQuery.each( messages, function( key, message ) { html = ''; i +=1; if(message.type==2){ html += "<p>" + message.title + "</p>"; var index = 0; for (index; index<message.replies.length; index++) { html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.replies[index] +"</span>"; } } //check for default reply else if(message.type==0 && message.speech!=''){ html += message.speech; }else if(message.type==1){ html +=''; }else if(message.type=='simple_response'){ html += message.textToSpeech; } if(html!=''){ responses.push(html); } }) }else{ var messages = response.queryResult.fulfillmentMessages; var actioncomplete = response.queryResult.allRequiredParamsPresent; jQuery.each( messages, function( key, message ) { html = ''; i +=1; //handeling quickreplies if(typeof message.quickReplies !=="undefined"){ if(typeof message.quickReplies.title !=="undefined"){ html += "<p>" + message.quickReplies.title + "</p>"; } if(typeof message.quickReplies.quickReplies !=="undefined" ){ var index = 0; for (index; index<message.quickReplies.quickReplies.length; index++) { html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.quickReplies.quickReplies[index] +"</span>"; } } } //handleing default response else if(typeof message.text !=="undefined"){ if(typeof message.text.text !=="undefined" && message.text.text.length>0){ html += message.text.text[0]; } } if(html!=''){ responses.push(html); } }) } wpwTree.df_multi_handle(responses); }, support:function (msg) { if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ var welcomeMsg= wpwKits.randomMsg(globalwpw.settings.obj.support_welcome); var orPhoneSuggest = ''; if(globalwpw.settings.obj.support_query.length>0){ var supportsItems = ''; var messenger = ''; if(globalwpw.settings.obj.enable_messenger==1) { messenger += '<span class="qcld-chatbot-wildcard" data-wildcart="messenger">'+wpwKits.randomMsg(globalwpw.settings.obj.messenger_label)+'</span>'; } if(globalwpw.settings.obj.enable_whats==1) { messenger += '<span class="qcld-chatbot-wildcard" data-wildcart="whatsapp">'+wpwKits.randomMsg(globalwpw.settings.obj.whats_label)+'</span>'; } if(globalwpw.settings.obj.disable_feedback=='') { messenger+= '<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.feedback_label)+'</span>'; } $.each(globalwpw.settings.obj.support_query, function (i, obj) { supportsItems += '<span class="qcld-chatbot-support-items" data-query-index="' + i + '">' + obj + '</span>'; }); var orEmailSuggest = '<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'; if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var queryOrEmail=supportsItems/*+orEmailSuggest+orPhoneSuggest+messenger*/; }else { if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var queryOrEmail='<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'+orPhoneSuggest; } wpwMsg.double_nobg(welcomeMsg,queryOrEmail); globalwpw.wildCard = 0; } else if(globalwpw.wildCard==1 && globalwpw.supportStep=='email'){ globalwpw.shopperEmail=msg; var validate = ""; var re = /^([\w-]+(?:\.[\w-]+)*)@((?:[\w-]+\.)*\w[\w-]{0,66})\.([a-z]{2,6}(?:\.[a-z]{2})?)$/i; if( re.test(globalwpw.shopperEmail)!=true){ validate = validate+wpwKits.randomMsg(globalwpw.settings.obj.invalid_email) ; } if(validate == ""){ var askingMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_msg); wpwMsg.single(askingMsg); globalwpw.supportStep='message'; //keeping value in localstorage localStorage.setItem("supportStep", globalwpw.supportStep); }else{ wpwMsg.single(validate); globalwpw.supportStep='email'; //keeping value in localstorage localStorage.setItem("supportStep", globalwpw.supportStep); } }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='message'){ var data = {'action':'qcld_wb_chatbot_support_email','name':globalwpw.hasNameCookie,'email':globalwpw.shopperEmail,'message':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); var orPhoneSuggest=''; if(json.status=='success'){ var sucMsg=json.message; wpwMsg.single(sucMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); }else{ var failMsg=json.message; wpwMsg.single(failMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); } }); }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='phone'){ var data = {'action':'qcld_wb_chatbot_support_phone','name':globalwpw.hasNameCookie,'phone':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); var orPhoneSuggest=''; if(json.status=='success'){ var sucMsg=json.message; wpwMsg.single(sucMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); }else{ var failMsg=json.message; wpwMsg.single(failMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); } }); }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='search'){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,''); }else{ wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail),''); // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) } }); }// }, formbuilder:function(msg){ if(globalwpw.wildCard==7 && globalwpw.formStep=='welcome'){ var data = {'action':'wpbot_get_form','formid':msg}; wpwKits.ajax(data).done(function (response) { if(response!=''){ var json=$.parseJSON(response); globalwpw.prevform = json.ID; globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=msg; localStorage.setItem("formid", globalwpw.formid); localStorage.setItem("wildCard", globalwpw.wildCard); var label = json.label; if(json.type=='dropdown'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>'; }) wpwMsg.double(label, html); }else if(json.type=='checkbox'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>'; }) wpwMsg.double(label, html); }else if(json.type=='html'){ wpwMsg.single(json.config.default); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); setTimeout(function(){ wpwTree.formbuilder(); }, globalwpw.settings.preLoadingTime) }else{ wpwMsg.single(label); } } }) }else if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){ var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry,'session': localStorage.getItem('botsessionid'), 'name': globalwpw.hasNameCookie,'email':localStorage.getItem('shopperemail'), 'url': window.location.href}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='incomplete'){ if( json.type !='html' ){ if($('.chatbot_intent_reload').length > 0){ $('.chatbot_intent_reload').remove(); } $('#wp-chatbot-editor-container').append('<span class="chatbot_intent_reload" title="Click to go back." data-wildcard="7" data-step="welcome" data-intent-type="formbuilder" data-intent="'+globalwpw.prevform+'"><i class="fa fa-undo" aria-hidden="true"></i></span>'); globalwpw.prevform = globalwpw.formfieldid; } globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); var label = json.label; if(json.type=='dropdown'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>'; }) wpwMsg.double(label, html); }else if(json.type=='html'){ wpwMsg.single(json.config.default); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); setTimeout(function(){ wpwTree.formbuilder(); }, 500) }else if(json.type=='checkbox'){ jQuery('.qcld-chatbot-checkbox').val(''); var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>'; }) wpwMsg.double(label, html); }else if(json.type=='date_picker'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').blur(); jQuery('#wp-chatbot-editor').datetimepicker(); }else if(json.type=='number'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').addClass("qcnumberfield"); if(json.hasOwnProperty("config") && json.config.hasOwnProperty("min") && json.config.min>0){ jQuery('#wp-chatbot-editor').attr("minlength", json.config.min); } if(json.hasOwnProperty("config") && json.config.hasOwnProperty("max") && json.config.max>0){ jQuery('#wp-chatbot-editor').attr("maxlength", json.config.max); } }else if(json.type=='email'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').attr("type", "email"); }else if(json.type=='url'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').attr("type", "url"); }else if(json.type=='phone'){ wpwMsg.single(label); jQuery('#wp-chatbot-editor').addClass('qcphonebasicus'); }else if(json.type=='calculation'){ let calresult = json.calresult; calresult = eval(calresult); setTimeout(function(){ var cal = (json.calbefore +' '+ calresult.toFixed(2) +' '+ json.calafter) wpwTree.formbuilder(cal); wpwMsg.single(cal); }, globalwpw.settings.preLoadingTime) }else if(json.type=='hidden'){ var email = json.config.default; if( globalwpw.settings.obj.order_login == 1 && json.slug=='email' ){ email = globalwpw.settings.obj.order_email; } wpwTree.formbuilder(email); }else if(json.type=='text'){ wpwMsg.single(label); }else{ // wpwMsg.single(label); } }else{ if($('.chatbot_intent_reload').length > 0){ $('.chatbot_intent_reload').attr('data-step', 'complete'); } globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.wildCard = 0; localStorage.setItem("wildCard", globalwpw.wildCard); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime); if(jQuery('.chatbot_intent_reload').length>0){ jQuery('.chatbot_intent_reload').remove(); } } }) } }, formbuilder_force_complete:function(msg){ //destroy date picker //if ( jQuery.isFunction(jQuery.fn.datetimepicker) ) { if ( typeof jQuery.fn.datetimepicker === 'function' ) { jQuery('#wp-chatbot-editor').datetimepicker('destroy'); } jQuery('#wp-chatbot-editor').attr("type", "text"); jQuery('#wp-chatbot-editor').prop("disabled", false); jQuery('#wp-chatbot-editor').removeAttr("multiple"); jQuery('#wp-chatbot-editor').removeClass('qcphonebasicus'); jQuery('#wp-chatbot-editor').removeClass("qcnumberfield"); jQuery('#wp-chatbot-editor').removeAttr("minlength"); jQuery('#wp-chatbot-editor').removeAttr("maxlength"); if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){ var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry, 'session': localStorage.getItem('botsessionid'), 'name':globalwpw.hasNameCookie, 'email':localStorage.getItem('shopperemail'), 'url': window.location.href, 'do_complete': 1}; globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.wildCard = 0; localStorage.setItem("wildCard", globalwpw.wildCard); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if( json.status == 'complete' ){ // } }) } }, reset: function( msg ){ if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'welcome' ){ var restWarning= globalwpw.settings.obj.reset; var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn" reset-data="no">'+globalwpw.settings.obj.no+'</span>'; globalwpw.resetStep = 'answer' wpwMsg.double_nobg(restWarning,confirmBtn); setTimeout(function(){ // wpwKits.disableEditor(''); }, 1500) }else if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'answer' ){ if( msg.toLowerCase() == globalwpw.settings.obj.yes.toLowerCase() ){ wpwKits.reset(); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); }else if( msg.toLowerCase() == globalwpw.settings.obj.no.toLowerCase() ){ wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase()); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } globalwpw.wildCard = 0; globalwpw.resetStep = 'welcome' } }, formatResponse: function(response) { let cleanResponse = response.replace(/(\w+)\n/g,''); cleanResponse = cleanResponse.replace(/(.*?)/gs, '<pre>$1</pre>'); cleanResponse = cleanResponse.replace(/(.*?)/g, '<code>$1</code>'); return cleanResponse; }, openai_reply:function(msg){ if(globalwpw.settings.obj.openai_enabled == 1){ var data = {'action':'openai_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); setTimeout(function(){ wpwMsg.single(json.message); if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ if(globalwpw.settings.obj.disable_repeatative!=1){ setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } },globalwpw.settings.preLoadingTime) }else{ setTimeout(function(){ if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }, globalwpw.settings.preLoadingTime*2); } } },globalwpw.settings.preLoadingTime) } }) } if(globalwpw.settings.obj.openrouter_enabled == 1){ var data = {'action':'openrouter_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); setTimeout(function(){ wpwMsg.single(json.message); if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ if(globalwpw.settings.obj.disable_repeatative!=1){ setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } },globalwpw.settings.preLoadingTime) }else{ setTimeout(function(){ if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }, globalwpw.settings.preLoadingTime*2); } } },globalwpw.settings.preLoadingTime) } }) } }, site_search:function(msg){ msg1 = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg1}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ wpwMsg.triple_nobg( wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>' ); // wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) ){ wpwTree.openai_reply(msg); }else{ wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail ),'<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }) } }; /* * wpwbot Actions are divided into two part * shopper will response after initialize message, * then based on shopper activities shopper will act. */ var wpwAction={ findkey:function(array, msg){ var index = -1; $.each( array, function( key, value ) { value = jQuery.map(value, function(n,i){return n.toLowerCase();}); if(value.indexOf(msg.toLowerCase()) > -1){ index = key; return false; } }); return index; }, bot:function(msg){ var simple_response_intent = globalwpw.settings.obj.simple_response_intent; if(simple_response_intent.length>0){ simple_response_intent = jQuery.map(simple_response_intent, function(n,i){return n.toLowerCase();}); } var allformname = jQuery.map(globalwpw.settings.obj.forms, function(n,i){return n.toLowerCase();}); var allformcommand = globalwpw.settings.obj.form_commands; if(globalwpw.wildcardsHelp.indexOf(msg.toLowerCase())>-1){ if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_help.toLowerCase()){ globalwpw.wildCard=0; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_support.toLowerCase()){ globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(msg); } // if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_product.toLowerCase()){ // globalwpw.wildCard=20; // globalwpw.productStep='asking'; // // wpwTree.product(msg); // } if(globalwpw.settings.obj.woocommerce){ if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_catalog.toLowerCase()){ globalwpw.wildCard=20; globalwpw.productStep='search'; wpwKits.sugestCat(); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_order.toLowerCase()){ globalwpw.wildCard=21; globalwpw.orderStep='welcome'; wpwTree.order(msg); } } if( globalwpw.settings.obj.open_a_ticket && msg.toLowerCase()==globalwpw.settings.obj.open_a_ticket.toLowerCase() && globalwpw.settings.obj.ticket_url!=''){ //comming window.open(globalwpw.settings.obj.ticket_url, '_blank'); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_reset.toLowerCase()){ globalwpw.wildCard=25; globalwpw.resetStep='welcome'; wpwTree.reset(msg); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_email.toLowerCase()){ // var shopperChoice=$(this).text(); wpwMsg.shopper_choice(globalwpw.settings.obj.sys_key_email.toLowerCase()); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); globalwpw.supportStep='email'; globalwpw.wildCard=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); } if( globalwpw.settings.obj.sys_key_livechat && msg.toLowerCase()==globalwpw.settings.obj.sys_key_livechat.toLowerCase()){ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); if(globalwpw.settings.obj.is_livechat_active){ if(globalwpw.settings.obj.disable_livechat_operator_offline==1){ if(globalwpw.settings.obj.is_operator_online==1){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); if($('#wbca_signup_fullname').length>0){ if(localStorage.getItem('shopper')!==null){ $('#wbca_signup_fullname').val(localStorage.getItem('shopper')); } if(localStorage.getItem('shopperemail')!==null){ $('#wbca_signup_email').val(localStorage.getItem('shopperemail')); } } $("#wp-chatbot-board-container").removeClass('active-chat-board'); $('.wp-chatbot-container').hide(); $('.wpbot-saas-live-chat').show(); } }else{ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); if($('#wbca_signup_fullname').length>0){ if(localStorage.getItem('shopper')!==null){ $('#wbca_signup_fullname').val(localStorage.getItem('shopper')); } if(localStorage.getItem('shopperemail')!==null){ $('#wbca_signup_email').val(localStorage.getItem('shopperemail')); } } $("#wp-chatbot-board-container").removeClass('active-chat-board'); $('.wp-chatbot-container').hide(); $('.wpbot-saas-live-chat').show(); } } } }else if(allformname.indexOf(msg.toLowerCase()) > -1 || this.findkey(allformcommand, msg)> -1){ //Form builder commands form name if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } var index = (allformname.indexOf(msg.toLowerCase()) > -1?allformname.indexOf(msg.toLowerCase()):this.findkey(allformcommand, msg)); var formid=globalwpw.settings.obj.form_ids[index]; globalwpw.wildCard=7; globalwpw.formStep='welcome'; wpwTree.formbuilder(formid); }else if(simple_response_intent.indexOf(msg.toLowerCase()) > -1){ if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } var data = {'action':'wpbo_search_responseby_intent','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language}; // if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ // $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); // } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ wpwMsg.single(json.html); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if( typeof(json.followup)!=="undefined" && json.followup!='' ){ setTimeout(function(){ wpwMsg.single(json.followup); }, globalwpw.settings.preLoadingTime*2); }else{ // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // }, globalwpw.settings.preLoadingTime*2); // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } }) }else{ /* * Greeting part * bot action */ if(globalwpw.wildCard==0){ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0){ wpwTree.greeting(msg); }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ wpwTree.greeting(msg); }else if(localStorage.getItem('default_asking_email')){ wpwTree.greeting(msg); }else if(localStorage.getItem('default_asking_phone')){ wpwTree.greeting(msg); }else{ //simple text response wrapper var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language}; // if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ // $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); // } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='fail' && json.data !==''){ if(wp_chatbot_obj.disable_site_search != 1){ wpwTree.site_search(msg) } else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) ){ wpwTree.openai_reply(msg) }else{ wpwMsg.single(globalwpw.settings.obj.empty_filter_msg); } }else if(json.status=='success'){ if(typeof(json.category)!=="undefined" && json.category){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.single_nobg(question); } else if(json.multiple){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question); }else{ wpwMsg.single(json.data[0].response); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if( typeof(json.data[0].followup)!=="undefined" && json.data[0].followup!='' ){ setTimeout(function(){ wpwMsg.single(json.data[0].followup); }, globalwpw.settings.preLoadingTime*2); }else{ // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // }, globalwpw.settings.preLoadingTime*2); // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } }else{ //Default intents site search msg = wpwKits.filterStopWords(msg); if(globalwpw.settings.obj.woocommerce){ var data = {'action':'qcld_wb_chatbot_keyword', 'keyword':msg}; //Products by string search ajax handler. if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function( response ) { if(response.product_num==0){ if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ // wpwMsg.single(wp_chatbot_obj.found_result_message); $('span[data-wildcart="back"]').remove(); wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { // }) if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){ wpwMsg.single(wpwKits.randomMsg(json.html)); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwMsg.single(wpwKits.randomMsg(json.html)); } } globalwpw.wildCard=0; }); }else{ globalwpw.wildCard=0; wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg)); // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } }else { var productSucces= wpwKits.randomMsg(globalwpw.settings.obj.product_success)+" <strong>"+msg+"</strong>!"; wpwMsg.double_nobg(productSucces,response.html); if(response.per_page >= response.product_num){ setTimeout(function () { var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite); wpwMsg.single(searchAgain); //keeping value in localstorage globalwpw.wildCard=20; globalwpw.productStep='search'; localStorage.setItem("productStep", globalwpw.productStep); },globalwpw.settings.wildcardsShowTime); } } }); }else{ if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ //wpwMsg.single(); $('span[data-wildcart="back"]').remove(); wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { // }) if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){ wpwMsg.single(wpwKits.randomMsg(json.html)); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwMsg.single(wpwKits.randomMsg(json.html)); } } globalwpw.wildCard=0; }); }else{ globalwpw.wildCard=0; wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg)); // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } } }) } // } if(globalwpw.settings.obj.woocommerce){ //Product if(globalwpw.wildCard==20){ wpwTree.product(msg); } /* * order status part * bot action */ if(globalwpw.wildCard==21){ wpwTree.order(msg); } } if(globalwpw.wildCard==1){ wpwTree.support(msg); } if(globalwpw.wildCard==3){ wpwTree.subscription(msg); } if(globalwpw.wildCard==6){ wpwTree.unsubscription(msg); } if(globalwpw.wildCard==7){ wpwTree.formbuilder(msg); } if(globalwpw.wildCard==9){ wpwTree.bargain(msg); } if(globalwpw.wildCard==25){ wpwTree.reset(msg); } if(globalwpw.wildCard==26){ wpwTree.dfcx(msg); } if(globalwpw.wildCard==30){ wpwTree.ldsuggestion(); } } }, clickstr: function(id){ var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'strid':id, 'language':globalwpw.settings.obj.language}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ if(typeof(json.data)!=="undefined" && json.data){ var question=''; $.each(json.data, function (i, obj) { question += obj.response; }); wpwMsg.single(question); } } }) }, shopper:function (msg) { wpwMsg.shopper(msg); if(globalwpw.wildCard==1) { this.bot(msg); }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.wildCard==0 && globalwpw.ai_step==1 && globalwpw.df_status_lock==0){ this.bot(msg); } else{ //Filtering the user given messages by stopwords var filterMsg=(msg); //handle empty filterMsg as repeat the message. if(filterMsg=="") { //if(globalwpw.emptymsghandler==0){ globalwpw.repeatQueryEmpty=wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg); globalwpw.emptymsghandler++; //} wpwMsg.single(globalwpw.repeatQueryEmpty); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) }else { globalwpw.emptymsghandler=0; this.bot(filterMsg); } } } }; /* * wpwBot Plugin Creation without selector and * wpwbot and shoppers all activities will be handled. */ $.wpwbot = function(options) { //Using plugins defualts values or overwrite by options. var settings = $.extend({}, $.wpwbot.defaults, options); //Updating global settings globalwpw.settings=settings; //updating the helpkeywords globalwpw.wildcardsHelp=[globalwpw.settings.obj.sys_key_help.toLowerCase(),globalwpw.settings.obj.sys_key_product.toLowerCase(),globalwpw.settings.obj.sys_key_catalog.toLowerCase(),globalwpw.settings.obj.sys_key_support.toLowerCase(),globalwpw.settings.obj.sys_key_order.toLowerCase(),globalwpw.settings.obj.sys_key_reset.toLowerCase(),globalwpw.settings.obj.sys_key_email.toLowerCase()] //updating wildcards globalwpw.wildcards=''; if(globalwpw.settings.obj.start_menu!=''){ var menu_html = ''; var menu_items = $.parseHTML($.trim(globalwpw.settings.obj.start_menu)); $(menu_items).each(function(){ if( $(this).prop('tagName') == 'SPAN' ){ if( $(this).hasClass('qcld-chatbot-suggest-email') ){ if( globalwpw.settings.obj.disable_feedback=='' ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-suggest-phone') ){ if( globalwpw.settings.obj.call_gen=="" ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'support' ){ if( globalwpw.settings.obj.disable_faq=='' ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'messenger' ){ if( globalwpw.settings.obj.enable_messenger==1 ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'whatspp' ){ if( globalwpw.settings.obj.enable_whats==1 ){ menu_html += $(this).prop('outerHTML'); } }else{ menu_html += $(this).prop('outerHTML'); } } }) if( menu_html != '' ){ globalwpw.wildcards = menu_html; }else{ globalwpw.wildcards = globalwpw.settings.obj.start_menu; } } //Initialize the wpwBot with greeting and if already initialize and given name then return greeting.. if(localStorage.getItem("wpwHitory") && globalwpw.initialize==0 ){ var wpwHistory=localStorage.getItem("wpwHitory"); $(globalwpw.settings.messageWrapper).html(wpwHistory); //Scroll to the last element. wpwKits.scrollTo(); //Now mainting the current stages tokens globalwpw.initialize=1; if(localStorage.getItem("wildCard")){ globalwpw.wildCard=localStorage.getItem("wildCard"); } if(localStorage.getItem("productStep")){ globalwpw.productStep=localStorage.getItem("productStep"); } if(localStorage.getItem("orderStep")){ globalwpw.orderStep=localStorage.getItem("orderStep"); } if(localStorage.getItem("supportStep")){ globalwpw.supportStep=localStorage.getItem("supportStep"); } if(localStorage.getItem("aiStep")){ globalwpw.ai_step=localStorage.getItem("aiStep"); } if(localStorage.getItem("formfieldid")){ globalwpw.formfieldid=localStorage.getItem("formfieldid"); } if(localStorage.getItem("formentry")){ globalwpw.formentry=localStorage.getItem("formentry"); } if(localStorage.getItem("formStep")){ globalwpw.formStep=localStorage.getItem("formStep"); } if(localStorage.getItem("formid")){ globalwpw.formid=localStorage.getItem("formid"); } //update the value for initializing. globalwpw.initialize=1; } else { if(globalwpw.initialize==0 && globalwpw.wildCard==0 && globalwpw.settings.obj.re_target_handler==0){ wpwWelcome.greeting(); //update the value for initializing. globalwpw.initialize=1; }else{ // re targeting part . setTimeout(function (e) { wpwWelcome.greeting(); },8500); globalwpw.initialize=1; } } //When shopper click on send button $(document).on('click',settings.sendButton,function (e) { var shopperMsg =$(settings.messageEditor).val(); if(shopperMsg != ""){ wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg)); $(settings.messageEditor).val(''); } }); $(document).on('click', '.chatbot_intent_reload', function(e){ e.preventDefault(); var obj = $(this); if(obj.attr('data-intent-type')=='formbuilder'){ if( obj.attr('data-step')=='complete' ){ globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); } globalwpw.wildCard=obj.attr('data-wildcard'); globalwpw.formfieldid = obj.attr('data-intent'); wpwTree.formbuilder(); } }) /* * Or when shopper press the ENTER key * Then chatting functionality will be started. */ $(document).on('click', '.wpb-quick-reply', function(e){ e.preventDefault(); $('#wp-chatbot-editor').val($(this).html()); $('#wp-chatbot-send-message').trigger( "click" ); }) $(document).on('keypress',settings.messageEditor,function (e) { if (e.which == 13||e.keyCode==13) { e.preventDefault(); var shopperMsg =$(settings.messageEditor).val(); if(shopperMsg != ""){ wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg)); $(settings.messageEditor).val(''); } } }); $(document).on('click', '.qcld-chatbot-checkbox', function(){ var value = []; $('.qcld-chatbot-checkbox').each(function(){ if($(this).prop("checked") == true){ value.push($(this).val()); } }) $('#wp-chatbot-editor').val(value.join()); }) //Click on the wildcards to select a service $(document).on('click','.qcld-chatbot-wildcard',function(){ var wildcardData=$(this).attr('data-form'); var shooperChoice=$(this).text(); wpwMsg.shopper_choice(shooperChoice); if(typeof wildcardData === "undefined"){ var wildcardData=$(this).attr('data-wildcart'); } //Wild cards handling for bot. if(wildcardData=='product'){ globalwpw.wildCard=1; globalwpw.productStep='asking' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='catalog'){ wpwAction.bot(globalwpw.settings.obj.sys_key_catalog.toLowerCase()); } if(wildcardData=='featured'){ globalwpw.wildCard=1; globalwpw.productStep='featured' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='sale'){ globalwpw.wildCard=1; globalwpw.productStep='sale' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='order'){ globalwpw.wildCard=2; globalwpw.orderStep='welcome'; wpwAction.bot('from wildcard order'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("orderStep", globalwpw.orderStep); } if((wildcardData=='support ui-sortable-handle') || (wildcardData=='support')) { globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwAction.bot('from wildcard support'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); } if(wildcardData=='back'){ globalwpw.wildCard=0; //wpwAction.bot('start'); wpwAction.bot(wp_chatbot_obj.sys_key_help.toLowerCase()); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); } if(wildcardData=='messenger'){ var url='https://www.messenger.com/t/'+globalwpw.settings.obj.fb_page_id; var win = window.open(url, '_blank'); win.focus(); } if(wildcardData=='whatsapp'){ var url='https://api.whatsapp.com/send?phone='+globalwpw.settings.obj.whats_num; var win = window.open(url, '_blank'); win.focus(); } }); $(document).on('click','.qcld-chatbot-form',function(e){ e.preventDefault(); var formid=$(this).attr('data-form'); globalwpw.wildCard=7; globalwpw.formStep='welcome'; wpwTree.formbuilder(formid); }) $(document).on('click','.qcld_simple_txt_response',function(e){ e.preventDefault(); var text=$(this).text(); var id = $(this).data('strid'); globalwpw.wildCard=0; wpwAction.clickstr(id); }) $(document).on('click','#wp-chatbot-desktop-reload',function (e) { e.preventDefault(); var actionType=$(this).attr('reset-data'); $('#wp-chatbot-messages-container').html(''); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); }); $(document).on('click','.qcld-chatbot-formanswer',function(e){ e.preventDefault(); var answer=$(this).attr('data-form-value'); wpwAction.bot(answer); }) // $(document).on('click','.qcld-chatbot-product-category',function(){ var catType=$(this).attr('data-category-type'); var shopperChoiceCatId=$(this).text()+'#'+$(this).attr('data-category-id'); var shopperChoiceCategory=$(this).text(); if(catType=='hasChilds'){ //Now hide all categories but shopper choice. wpwMsg.shopper_choice(shopperChoiceCategory); //updating the product steps and bringing the product by category. wpwKits.subCats($(this).attr('data-category-id')); globalwpw.productStep='search'; globalwpw.wildCard=1; }else{ //Now hide all categories but shopper choice. wpwMsg.shopper_choice(shopperChoiceCategory); //updating the product steps and bringing the product by category. globalwpw.productStep='category'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("productStep", globalwpw.productStep); wpwAction.bot(shopperChoiceCatId); } }); //Product Load More features for product search or category products $(document).on('click','#wp-chatbot-loadmore',function (e) { $('#wp-chatbot-loadmore-loader').html('<img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'loadmore.gif" alt="..." />'); var loadMoreDom=$(this); var productOffest=loadMoreDom.attr('data-offset'); var searchType=loadMoreDom.attr('data-search-type'); var searchTerm=loadMoreDom.attr('data-search-term'); var data = { 'action': 'qcld_wb_chatbot_load_more','offset': productOffest,'search_type': searchType,'search_term': searchTerm}; //Load more ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text $('#wp-chatbot-loadmore-loader').html(''); $('.wp-chatbot-products').append(response.html); loadMoreDom.attr('data-search-term',response.search_term); wpwKits.wpwHistorySave(); loadMoreDom.attr('data-offset',response.offset); if(response.product_num <= response.per_page){ loadMoreDom.hide(); //Now show the user infinite. setTimeout(function () { var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite); wpwMsg.single(searchAgain); globalwpw.productStep='search'; //keeping value in localstorage localStorage.setItem("productStep", globalwpw.productStep); },globalwpw.settings.wildcardsShowTime); } //scroll to the last message wpwKits.scrollTo(); }); }); /*Products details part **/ // if(globalwpw.settings.obj.open_product_detail!=1){ // $(document).on('click','.wp-chatbot-product a',function (e) { // e.preventDefault(); // $('.wp-chatbot-product-container').addClass('active-chatbot-product-details'); // $('.wp-chatbot-product-reload').addClass('wp-chatbot-product-loading').html('<img class="wp-chatbot-product-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Loading..." />'); // var productId=$(this).attr('wp-chatbot-pid'); // var data = { 'action':'qcld_wb_chatbot_product_details', 'wp_chatbot_pid':productId}; // //product details ajax handler. // wpwKits.ajax(data).done(function (response) { // $('.wp-chatbot-product-reload').removeClass('wp-chatbot-product-loading').html(''); // $('#wp-chatbot-product-title').html(response.title); // $('#wp-chatbot-product-description').html(response.description); // $('#wp-chatbot-product-image').html(response.image); // $('#wp-chatbot-product-price').html(response.price); // $('#wp-chatbot-product-quantity').html(response.quantity); // $('#wp-chatbot-product-variable').html(response.variation); // $('#wp-chatbot-product-cart-button').html(response.buttton); // //Load gallery magnify // setTimeout(function () { // $('#wp-chatbot-product-image-large-path').magnificPopup({type:'image'}); // },1000); // //For shortcode handle recenlty view product by ajax as // if($('#wp-chatbot-shortcode-template-container').length > 0){ // var data = {'action':'qcld_wb_chatbot_recently_viewed_products'}; // wpwKits.ajax(data).done(function (response) { // $('.wp-chatbot-product-shortcode-container').html(response); // $('.chatbot-sidebar .wp-chatbot-products').slimScroll({height: '435px', start: 'top'}); // }); // } // }); // }); // } //Image gallery. $(document).on('click','.wp-chatbot-product-image-thumbs-path',function (e) { e.preventDefault(); var imagePath=$(this).attr('href'); $('#wp-chatbot-product-image-large-path').attr('href',imagePath); $('#wp-chatbot-product-image-large-src').attr('src',imagePath); //handle thumb active one $('.wp-chatbot-product-image-thumbs-path').parent().removeClass('wp-chatbot-product-active-image-thumbs'); $(this).parent().addClass('wp-chatbot-product-active-image-thumbs'); }); //Product details close $(document).on('click', '.wp-chatbot-product-close', function (e) { $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); /*add to cart part **/ $(document).on("click","#wp-chatbot-add-cart-button",function (e) { var pId=$(this).attr('wp-chatbot-product-id'); var qnty=$("#vPQuantity").val(); var data = {'action': 'qcld_wb_chatbot_add_to_cart','product_id': pId,'quantity': qnty }; //add to cart ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text if(response=="simple"){ //Showing cart. wpwKits.showCart(); //handle the active tab on chat board. $('.wp-chatbot-operation-option').each(function(){ if($(this).attr('data-option')=='cart'){ $(this).parent().addClass('wp-chatbot-operation-active'); }else{ $(this).parent().removeClass('wp-chatbot-operation-active'); } }); } //Hide the shortcode and chat ui product details. $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); }); //Add to cart operation for variable product. $(document).on('click','#wp-chatbot-variation-add-to-cart',function(event) { event.preventDefault(); var pId=$(this).attr('wp-chatbot-product-id'); var quanity=$('#vPQuantity').val(); var variation_id=$(this).attr('variation_id'); var attributes=new Array(); $.each($("#wp-chatbot-variation-data select"), function(){ var attribute = $(this).attr('name')+'#'+ $(this).find('option:selected').text(); attributes.push(attribute); }); var data = { 'action': 'variable_add_to_cart', 'p_id': pId, 'quantity': quanity, 'variations_id':variation_id, 'attributes':attributes }; //add to cart ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text if(response=="variable"){ //Showing cart. wpwKits.showCart(); //handle the active tab on chat board. //handle the active tab on chat board. $('.wp-chatbot-operation-option').each(function(){ if($(this).attr('data-option')=='cart'){ $(this).parent().addClass('wp-chatbot-operation-active'); }else{ $(this).parent().removeClass('wp-chatbot-operation-active'); } }); } //Hide the shortcode and chat ui product details. $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); }); //Update cart. $(document).on("change", ".qcld-wp-chatbot-cart-item-qnty", function () { //Update editor only for chat ui if($('#wp-chatbot-shortcode-template-container').length == 0) { wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_updating)); } var currentItem=$(this); setTimeout(function () { var item_key=currentItem.attr('data-cart-item'); var qnty=currentItem.val(); var data = {'action': 'qcld_wb_chatbot_update_cart_item_number','cart_item_key':item_key,'qnty':qnty}; wpwKits.ajax(data).done(function () { //Showing cart. wpwKits.showCart(); }); }, globalwpw.settings.preLoadingTime); }); //remove the cart item from global cart. $(document).on("click", ".wp-chatbot-remove-cart-item", function () { //Update editor only for chat ui if($('#wp-chatbot-shortcode-template-container').length == 0) { wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_removing)); } var item=$(this).attr('data-cart-item'); var data = {'action': 'qcld_wb_chatbot_cart_item_remove', 'cart_item':item }; wpwKits.ajax(data).done(function () { //Showing cart. wpwKits.showCart(); }) }); /*Support query answering.. **/ $(document).on('click','.qcld-chatbot-support-items',function (e) { var shopperChoose=$(this).text(); var queryIndex=$(this).attr('data-query-index'); wpwMsg.shopper_choice(shopperChoose); //Now answering the query. var queryAns=globalwpw.settings.obj.support_ans[queryIndex]; wpwMsg.single(queryAns); //Asking email after showing answer. var orPhoneSuggest=''; setTimeout(function(){ if(globalwpw.settings.obj.call_sup!=1) { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email">'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orPhoneSuggest+orEmailSuggest); },globalwpw.settings.wildcardsShowTime); }); /*Support Email **/ $(document).on('click','.qcld-chatbot-suggest-email',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello) + ' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='email'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); /*site Search*/ $(document).on('click','.qcld-chatbot-site-search',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wp_chatbot_obj.search_keyword; wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='search'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); /*Support Phone **/ $(document).on('click','.qcld-chatbot-suggest-phone',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_phone); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='phone'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); //Show chat,cart and recently view products by click event. $(document).on('click','.wp-chatbot-operation-option',function (e) { e.preventDefault(); var oppt=$(this).attr('data-option'); if(oppt=='recent' && globalwpw.wpwIsWorking==0){ wpwKits.disableEditor(globalwpw.settings.obj.sys_key_product); var data = {'action':'qcld_wb_chatbot_recently_viewed_products'}; wpwKits.ajax(data).done(function (response) { $(globalwpw.settings.messageWrapper).html(response); }); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); }else if(oppt=='chat' && globalwpw.wpwIsWorking==0){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); wpwKits.scrollTo(); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='cart' && globalwpw.wpwIsWorking==0){ wpwKits.showCart(); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='help' && globalwpw.wpwIsWorking==0){ if( $('.wp-chatbot-messages-container').length==0) { //if from other nob then goo to the chat window $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.decodehtml(wpwKits.randomMsg(globalwpw.settings.obj.help_msg)); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } },globalwpw.settings.preLoadingTime); }else{ //Showing help message on chat self window. var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } } //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='support' && globalwpw.wpwIsWorking==0){ if( $('.wp-chatbot-messages-container').length==0) { //if from other nob then goo to the chat window $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase()); },globalwpw.settings.preLoadingTime); }else{ //Showing help message on chat self window. globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase()); } //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } //show chat wrapper and hide cart-checkout wrapper $(globalwpw.settings.messageWrapper).show(); $('#wp-chatbot-checkout-short-code').hide(); $('#wp-chatbot-cart-short-code').hide(); }); $(document).on('click','.qcld-chatbot-reset-btn',function (e) { e.preventDefault(); var actionType=$(this).attr('reset-data'); if(actionType=='yes'){ $('#wp-chatbot-messages-container').html(''); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); } else if(actionType=='no'){ wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase()); } }); return this; }; //Deafault value for wpwbot.If nothing passes from the work station //Then defaults value will be used. $.wpwbot.defaults={ obj:{}, editor_handler:0, sendButton:'#wp-chatbot-send-message', messageEditor:'#wp-chatbot-editor', messageContainer:'#wp-chatbot-messages-container', messageWrapper:'.wp-chatbot-messages-wrapper', botContainer:'.wp-chatbot-ball-inner', messageLastChild:'#wp-chatbot-messages-container li:last', messageLastBot:'#wp-chatbot-messages-container .wp-chatbot-msg:last .wp-chatbot-paragraph', preLoadingTime:0, wildcardsShowTime:5000, } })(jQuery);

معرفة

“الذكاء الاصطناعي :ثورة في عالم العلاج النفسي !”

مايو 20, 2025

15٬005 3 دقائق

كتبت مريم سمير

تمثل الصحة النفسية أولوية في مجال الطب، ونظرتها لأهميتها وتأثيرها على الفرد والمجتمع، وتتنوع مدارس العلاج النفسي سواء كان العلاج الطبي أو العلاج السلوكي، ومع التطور التكنولوجي الذي يشهده العالم الآن، أصبح الناس يستخدمون الذكاء الاصطناعي كبديل للطبيب النفسي، لذلك يصرون الاعتماد على الذكاء الاصطناعي في هذا المجال حول فعاليته مقارنة بالعلاج التقليدي الذي يقدمه الأطباء النفسيون، فهل يمكن أن يحل الذكاء الاصطناعي محل الطبيب النفسي ؟ ، ام انه اداة مساعدة لتعزيز الرعاية النفسية ؟

صرح “د/ مايكل سليم” اخصائي نفسي، ان الذكاء الاصطناعي اصبح يشكل خطرا على المرضي النفسيين الذين يتعالجون من الاكتئاب واضطرابات القلق ، حيث اكد ان استخدامهم للتكنولوجيا بشكل خاطئ يشكل ضررا أكثر من المنفعة ، وقال ان استخدام المرضي ل ” chat gpt” اصبح هوسا لدرجة انهم يتخذونه كصديق لهم ، ليصل بهم الحال ان يتحدثوا معه طوال اليوم تقريبا ، مؤكدا علي ان الارتباط الزائد بالذكاء الاصطناعي قد يسبب للمرضي الشعور بالوحدة والميل الي العزلة وعدم التواصل بمن حولهم ، مما يزيد من الرهاب الاجتماعي لدي المريض وفقد السيطرة علي نفسه عندما يكون وسط مجموعة كبيرة من الأفراد ليصبح أكثر قلقا وتوترا .

واكد الطبيب ” حسني توفيق ” اخصائي طب نفسي وعلاج ادمان ، انه مهما وصلت التكنولوجيا من تطور ، لا يمكن التغافل عن أهمية الطبيب النفسي ، لان المريض يحتاج الي دعم نفسي من شخص مختص ، وبعيدا عن العلاج الطبي فان المريض يحتاج الي تحسين سلوكي ، ويحتاج ان يشرح مشاعره لشخص قادرا علي فهمه والشعور به وليس لخوارزميات مبرمجة لا تفهم .

وقالت “د/ سوزان حلوي ” اخصائية نفسية وعلاج مخ واعصاب ، ان الأشخاص أصبحت تميل الى الطريق الاسهل ، فأصبح المريض النفسي يعتمد اعتمادا كليا على ” chat GPT ” كوسيلة تواصل سهلة بدلا من اللجوء الى اشخاص ، اعتقادا من المريض انه يشغل وقت فراغه ويبوح بمشاعره بحرية وبدون تفكير ، لكنه ينسي خطورة هذا عليه كشخص ، وانه يصبح مع الوقت أكثر عدوانية مع من حوله واكثر عزلة وصمت.

وأضاف ” د/ محمد يسرى ” أخصائي نفسي، أن التكنولوجيا بلا شك لها أهمية كبيرة، وأنها ساعدت في شتى مجالات الطب، لكن حذر من استخدام التكنولوجيا بشكل خاطئ قائلاً ” التكنولوجيا سلاح ذو حدين يمكن أن تدمرك ويمكن أن تطورك وأنت المسئول عن الاختيار”

، ونصح المريض النفسي أنه من الضروري أن يتابع مع أخصائي نفسي أيضاً يستطيع أن يستخدم chat GPT في إطار كيفية وطرق لتحسين حياته، فمن الممكن أن يستخدم التكنولوجيا أو Chat GPT ” بالأخص في وضع نظام غذائي صحي له، أو اقتراح ” podcasts ” لتزويد الشخص بالمعرفة ، وأضاف أن “ChatGPT” يمكنك استخدامه لكن عدم أخذه كصديق أو بديل للأشخاص ، كما ختم حديثه مؤكدا ان ” Chat GPT ” لا يمكنه تشخيص الحالة النفسية للفرد.

وقال ” د/ سيفين جوزيف ” أن استخدام الذكاء الاصطناعي يمكن أن يكون له آثار سلبية على الصحة النفسية، فبينما يمكن أن توفر هذه الأدوات تفاعلات سطحية، فإنها لا تعالج الجذور العميقة للمشاكل النفسية، مثل القلق والاكتئاب.

كما أشار إلى أن الاعتماد على التواصل مع الذكاء الاصطناعي قد يؤدي إلى “تطوير تطبيقات أقل ضررًا، وقد يعوض الأشخاص عن مشاعرهم بالذهاب إلى هذه التطبيقات، مما يؤدي إلى تفاقم مشاعر العزلة والقلق.

بالإضافة إلى ذلك، حذر ان استخدام الذكاء الاصطناعي قد يقلل من الوعي بأهمية العلاج النفسي، عندما يشعر الأشخاص بأنهم غير قادرين على الحصول على الدعم من تطبيقات الذكاء الاصطناعي، فإنهم قد يتجاهلون الحاجة إلى البحث عن مساعدة من المتخصصين، مما يؤدي إلى تفاقم الاعراض .

كما أكد على أهمية التواصل البشري في العلاج النفسي، قائلا: “العلاقة بين المعالج والمريض تعتبر جزءا أساسيًا من العلاج” وقال ان التواصل الفعال والتعاطف لا يمكن تعويضهما بالتكنولوجيا.

و شدد على ضرورة توعية الناس حول حدود الذكاء الاصطناعي في مجال الصحة النفسية. يجب أن نستخدم هذه الأدوات بشكل مسؤول كوسيلة مساعدة، وليس كبديل للعلاج النفسي المتخصص وان الرعاية النفسية تتطلب فهماً عميقاً واهتماماً إنسانياً لا يمكن للتكنولوجيا توفيره.”

وقالت ” مارفي أيمن ” احدى مستخدمي ” Chat GPT” بشكل زائد عن الطبيعي ، أن استخدامها في بداية الأمر كان يقتصر على اتمام المهام التي لديها بواسطة التكنولوجيا ، لكن تطور الموضوع واصبحت تتحدث مع “Chat GPT ” بشكل غير طبيعي وانها مع الوقت شعرت أنها ليس لديها شغف ان تجيب على أصدقاءها عبر مواقع التواصل الاجتماعي او من خلال مقابلتهم ، وأضافت أن برغم استخدامها الكثير ل” chat GPT” الا انها دائما كانت تشعر بالوحدة وعدم الانسجام مع الآخرين ، واضافت أنها واجهت صعوبة لتستعيد حياتها الطبيعية وتعود تنسجم مع من حولها.

وبرغم أن التكنولوجيا توفر دعماً سهلاً وفورياً، إلا أنها تفتقر إلى التعاطف البشري والفهم العميق للسياقات النفسية المعقدة ، وأيضا يعتمد الذكاء الاصطناعي على البيانات والنماذج، مما يؤدى إلى تقديم ونصائح غير مناسبة وغير دقيقة ، ومن المهم أن ندرك ان الصحة النفسية تتطلب رعاية متخصصة وعملية ، حيث يستطيع الأطباء النفسيون تقديم العلاج الفعال والدعم العاطفي ، ويجب ان ينظر الي أدوات مثل ” Chat GPT” كوسيلة مساعدة يمكن استخدامها جنبا الى جنب مع العلاج التقليدي ، وليس كبديل له .

مايو 20, 2025

15٬005 3 دقائق