/* * Project: wpwBot jQuery Plugin * Description: wpwBot AI based Chatting functionality are handled . * Author: QuantumCloud * Version: 1.0 */ var wpwKits; (function($) { /* * Global variable as object will beused to handle * wpwbot chatting initialize, tree change transfer, * changing tree steps and cookies etc. */ var globalwpw={ initialize:0, settings:{}, wildCard:0, wildcards:'', wildcardsHelp:['start','support','reset', 'search', 'email'], productStep:'asking', orderStep:'welcome', supportStep:'welcome', formStep: 'welcome', formfieldid:'', formid:'', formentry:0, hasNameCookie:$.cookie("shopper"), shopperUserName:'', shopperEmail:'', shopperMessage:'', emptymsghandler:0, repeatQueryEmpty:'', wpwIsWorking:0, ai_step:0, df_status_lock:0, counter:0 }; /* * wpwbot welcome section coverd * greeting for new and already visited shopper * based the memory after asking thier name. */ var wpwWelcome={ greeting:function () { //generating unique session id. if(!localStorage.getItem('botsessionid')){ var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); } // console.log(globalwpw.settings.obj.skip_wp_greetings=='1') if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){ }else{ //Very begining greeting. if(globalwpw.settings.obj.re_target_handler==0){ var botJoinMsg="<strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+" </strong> "+wpwKits.randomMsg(globalwpw.settings.obj.agent_join); wpwMsg.single(botJoinMsg); } //Showing greeting for name in cookie or fresh shopper. setTimeout(function(){ var firstMsg=wpwKits.randomMsg(globalwpw.settings.obj.hi_there)+' '+wpwKits.randomMsg(globalwpw.settings.obj.welcome)+" <strong>"+globalwpw.settings.obj.host+"!</strong> "; var secondMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_name); wpwMsg.double(firstMsg,secondMsg); }, globalwpw.settings.preLoadingTime*2); } var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if(globalwpw.settings.obj.skip_greetings_and_menu != 0){ wpwMsg.single(serviceOffer); } if(globalwpw.settings.obj.skip_wp_greetings != 0){ wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); } } }; //Append the message to the message container based on the requirement. var wpwMsg={ oncommand_filter:function(msg){ var str = msg; if(typeof(str) === 'string'){ replace = str.match(/on[a-z]+=/); str = str.replace( replace, "" ); } return str; }, open_new_tab: function(msg){ if(wp_chatbot_obj.open_links_newtab == '1'){ var temp = document.createElement('div'); temp.innerHTML = msg; let links = temp.querySelectorAll('a'); links.forEach(link => { link.setAttribute('target', '_blank'); }); let temps = temp.innerHTML; return temps; }else{ return msg; } }, single_openai:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').text( msg ); //If has youtube link then show video wpwKits.videohandler(); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime); }, single:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); oncommand_filter = wpwMsg.oncommand_filter(msg); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>'); //If has youtube link then show video wpwKits.videohandler(); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime); }, single_nobg:function (msg) { msg = wpwMsg.open_new_tab(msg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message oncommand_filter = wpwMsg.oncommand_filter(msg); wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>'); //scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //Keeping the chat history in localStorage wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime); }, double:function (fristMsg,secondMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); //Second Message with interval $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); //Scroll to the last message wpwKits.scrollTo(); //Enable the editor wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //keeping in history wpwKits.wpwHistorySave(); }, globalwpw.settings.preLoadingTime*2); }, globalwpw.settings.preLoadingTime); }, double_nobg:function (fristMsg,secondMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); //Second Message with interval $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ if(globalwpw.wildCard>0){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(oncommand_secondMsg_filter).append('<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); } //scroll to the last message wpwKits.scrollTo(); //Enable the editor if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ //wpwKits.disableEditor('Support'); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); }else{ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } //keeping in history wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime*2); }, globalwpw.settings.preLoadingTime); }, triple_nobg:function (fristMsg,secondMsg,thirdMsg) { fristMsg = wpwMsg.open_new_tab(fristMsg); secondMsg = wpwMsg.open_new_tab(secondMsg); oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg); oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg); globalwpw.wpwIsWorking=1; $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>'); wpwKits.videohandler(); //Second Message with interval if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>'); wpwKits.videohandler(); if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } //Scroll to the last message wpwKits.scrollTo(); setTimeout(function(){ if(globalwpw.wildCard>0){ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(thirdMsg).append('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + thirdMsg + '</div>'); } //scroll to the last message wpwKits.scrollTo(); wpwKits.videohandler(); //Enable the editor if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ //wpwKits.disableEditor('Support'); }else{ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } //keeping in history wpwKits.wpwHistorySave(); // disabled editor // wpwKits.disableEditor('Please choose an option.'); }, globalwpw.settings.preLoadingTime); }, globalwpw.settings.preLoadingTime); }, globalwpw.settings.preLoadingTime); }, shopper:function (shopperMsg) { $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperMsg)); //scroll to the last message wpwKits.scrollTo(); //keeping in history wpwKits.wpwHistorySave(); }, shopper_choice:function (shopperChoice) { $(globalwpw.settings.messageLastChild).fadeOut(globalwpw.settings.preLoadingTime); $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperChoice)); //scroll to the last message wpwKits.scrollTo(); //keeping in history wpwKits.wpwHistorySave(); } }; //Every tiny tools are implemented in wpwKits as object literal. wpwKits={ enableEditor:function(placeHolder){ if(globalwpw.settings.editor_handler==0){ if($(window).width()>380){ $("#wp-chatbot-editor").attr('disabled',false).focus(); }else{ $("#wp-chatbot-editor").attr('disabled',false) } $("#wp-chatbot-editor").attr('placeholder',placeHolder); $("#wp-chatbot-send-message").attr('disabled',false); } }, disableEditor:function (placeHolder) { if(globalwpw.settings.editor_handler==0){ $("#wp-chatbot-editor").attr('placeholder',placeHolder); $("#wp-chatbot-editor").attr('disabled',true); $("#wp-chatbot-send-message").attr('disabled',true); } //Remove extra pre loader. if($('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').length>0){ $('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').parent().parent().hide(); } }, htmlEntities:function(str) { return String(str).replace(/&/g, '&').replace(/</g, '<').replace(/>/g, '>').replace(/"/g, '"'); }, wpwHistorySave:function () { globalwpw.wpwIsWorking=0; var wpwHistory= $(globalwpw.settings.messageWrapper).html(); localStorage.setItem("wpwHitory", wpwHistory); if(localStorage.getItem('botsessionid')){ if(!localStorage.getItem('shopperemail')){ var useremail = ''; }else{ var useremail = localStorage.getItem('shopperemail'); } if(globalwpw.hasNameCookie){ var shopper=globalwpw.hasNameCookie; } else{ var shopper=globalwpw.settings.obj.shopper_demo_name; } if(localStorage.getItem('shopperphone')){ var shopperphone = localStorage.getItem('shopperphone'); }else{ var shopperphone = ''; } var data = {'action':'qcld_wb_chatbot_conversation_save','session_id': localStorage.getItem('botsessionid'),'name':shopper,'email':useremail, 'phone':shopperphone, 'conversation':wpwKits.htmlEntities(wpwHistory), 'security':globalwpw.settings.obj.ajax_nonce, 'user_id': globalwpw.settings.obj.current_user_id}; if( globalwpw.settings.obj.is_chat_session_active == 1 ){ wpwKits.ajax(data).done(function (response) { //console.log(response); }) } } //},globalwpw.settings.wildcardsShowTime); }, decodehtml: function(str) { var doc = new DOMParser().parseFromString(str, "text/html"); return doc.body.firstChild.data || ""; }, randomMsg:function(arrMsg){ var index=Math.floor(Math.random() * arrMsg.length); return arrMsg[index]; }, ajax:function (data) { return jQuery.post(globalwpw.settings.obj.ajax_url, data); }, dailogAIOAction:function(text){ if(globalwpw.settings.obj.df_api_version=='v1'){ return jQuery.ajax({ type : "POST", url :"https://api.dialogflow.com/v1/query?v=20170712", contentType : "application/json; charset=utf-8", dataType : "json", headers : { "Authorization" : "Bearer "+globalwpw.settings.obj.ai_df_token }, data: JSON.stringify( { query: text, lang : globalwpw.settings.obj.df_agent_lan, sessionId: localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071' } ) }); }else{ return jQuery.post(globalwpw.settings.obj.ajax_url, { 'action': 'qcld_wp_df_api_call', 'dfquery': text, 'nonce': globalwpw.settings.obj.ajax_nonce, 'sessionid': localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071' }); } }, responseIsOk(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(response.status.code==200 || response.status.code==206){ return true; }else{ return false; } }else{ if(typeof response.responseId !== "undefined"){ return true; }else{ return false; } } }, getIntentName(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.metadata.intentName; }else{ return response.queryResult.intent.displayName; } }, getParameters(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.parameters; }else{ return response.queryResult.parameters; } }, getFulfillmentText(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.fulfillment.messages; }else{ return response.queryResult.fulfillmentText; } }, getFulfillmentSpeech(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.fulfillment.speech; }else{ return response.queryResult.fulfillmentText; } }, getScore(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.score; }else{ return response.queryResult.intentDetectionConfidence; } }, getAction(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.action; }else{ if(typeof response.queryResult.action !=="undefined"){ return response.queryResult.action; }else{ return ''; } } }, queryText(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ return response.result.resolvedQuery; }else{ return response.queryResult.queryText; } }, isActionComplete(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(!response.result.actionIncomplete){ return true; }else{ return false; } }else{ return response.queryResult.allRequiredParamsPresent; } }, isConversationEnd(response){ if(globalwpw.settings.obj.df_api_version=='v1'){ if(typeof(response.result.metadata.endConversation)!=="undefined" && response.result.metadata.endConversation){ return true; }else{ return false; } }else{ if(typeof response.queryResult.diagnosticInfo !=="undefined"){ if(typeof response.queryResult.diagnosticInfo.end_conversation !== "undefined"){ return response.queryResult.diagnosticInfo.end_conversation; }else{ return false; } }else{ return false; } } }, sugestCat:function () { var productSuggest=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest); var data={'action':'qcld_wb_chatbot_category'}; var result=wpwKits.ajax(data); result.done(function( response ) { wpwMsg.double_nobg(productSuggest,response); if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } }); }, subCats:function (parentId) { var subCatMsg=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest); var data={'action':'qcld_wb_chatbot_sub_category','parent_id':parentId}; var result=wpwKits.ajax(data); result.done(function( response ) { wpwMsg.double_nobg(subCatMsg,response); }); }, suggestEmail:function (emailFor) { var sugMsg=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); var sugOptions= '<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'; // /*emailFor+*/globalwpw.wildcards; wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, videohandler:function () { $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html(function(i, html) { return html.replace(/(?:https:\/\/)?(?:www\.)?(?:youtube\.com|youtu\.be)\/(?:watch\?v=)?(.+)/g, '<iframe width="250" height="180" src="http://www.youtube.com/embed/$1" frameborder="0" allowfullscreen></iframe>'); }); }, scrollTo:function () { $(globalwpw.settings.botContainer).animate({ scrollTop: $(globalwpw.settings.messageWrapper).prop("scrollHeight")}, 'slow').parent().find('.slimScrollBar').css({'top':$(globalwpw.settings.botContainer).height()+'px'});; }, botPreloader:function () { var msgContent='<li class="wp-chatbot-msg">' + '<div class="wp-chatbot-avatar">'+ '<img src="'+globalwpw.settings.obj.agent_image_path+'" alt="">'+ '</div>'+ '<div class="wp-chatbot-agent">'+ wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+'</div>' +'<div class="wp-chatbot-paragraph"><img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Typing..." /></div></li>'; return msgContent; }, shopperMsgDom:function (msg) { if(globalwpw.hasNameCookie){ var shopper=globalwpw.hasNameCookie; } else{ var shopper=globalwpw.settings.obj.shopper_demo_name; } //var date = new Date(); date = new Date(); var msgContent='<li class="wp-chat-user-msg">' + '<div style="margin-top:40px;" class="wp-chatbot-avatar">'+ '<img src="'+globalwpw.settings.obj.image_path+'client.png" alt="User Image">'+ '</div>'+ '<div class="wp-chatbot-agent">'+shopper +'</div>' +'<div class="wp-chatbot-paragraph"><div class="wp-chatbot-textanimation">'+msg+'</div></div></li>'; return msgContent; }, showCart:function () { var data = {'action':'qcld_wb_chatbot_show_cart'} this.ajax(data).done(function (response) { //if cart show on message board if($('#wp-chatbot-shortcode-template-container').length == 0) { $(globalwpw.settings.messageWrapper).html(response.html); $('#wp-chatbot-cart-numbers').html(response.items); $('.wp-chatbot-ball-cart-items').html(response.items); wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.shopping_cart)); }else{ //Cart show on shortcode $('.wp-chatbot-cart-shortcode-container').html(response.html); } //Add scroll to the cart shortcode if($('#wp-chatbot-shortcode-template-container').length > 0 && $('.chatbot-shortcode-template-02').length==0) { $('.wp-chatbot-cart-body').slimScroll({height: '200px', start: 'bottom'}); } }); }, toTitlecase:function (msg) { return msg.replace(/\w\S*/g, function(txt){return txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase();}); }, filterStopWords:function(msg){ var spcialStopWords=",;,/,\\,[,],{,},(,),&,*,.,+ ,?,^,$,=,!,<,>,|,:,-"; var userMsg=""; //Removing Special Characts from last position. var msgLastChar=msg.slice(-1); if(spcialStopWords.indexOf(msgLastChar) >= 0 ){ userMsg=msg.slice(0, -1); }else{ userMsg=msg; } var stopWords=globalwpw.settings.obj.stop_words+spcialStopWords; var stopWordsArr=stopWords.split(','); var msgArr=userMsg.split(' '); var filtermsgArr = msgArr.filter(function myCallBack(el){ return stopWordsArr.indexOf(el.toLowerCase()) < 0; }); filterMsg=filtermsgArr.join(' '); return filterMsg; }, htmlTagsScape:function(userString) { var tagsToReplace = { '&': '&', '<': '<', '>': '>' }; return userString.replace(/[&<>]/g, function(tag) { return tagsToReplace[tag] || tag; }); }, reset: function() { $('#wp-chatbot-messages-container').html(''); localStorage.removeItem("wpwHitory"); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); } } /* * wpwbot Trees are basically product,order and support * product tree : asking,showing & shopping part will be covered. * order tree : showing order list and email to admin option. * support tree : List of support query-answer including text & video and email to admin option. */ var wpwTree={ greeting:function (msg) { /** * When Enable DialogFlow then or else */ if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0 && globalwpw.ai_step==0 ){ msg=wpwKits.toTitlecase(wpwKits.filterStopWords(msg)); $.cookie("shopper", msg, { expires : 365 }); localStorage.setItem('shopper',msg); globalwpw.hasNameCookie=msg; //Greeting with name and suggesting the wildcard. var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting)+", <strong>"+msg+"</strong>!"; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); //After completing two steps messaging showing wildcards. wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards ) globalwpw.ai_step=1; globalwpw.wildCard=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } //When returning shopper then greeting with name and wildcards. else if(localStorage.getItem('shopper') && globalwpw.wildCard==0 && globalwpw.ai_step==0){ //After asking service show the wildcards. var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); globalwpw.ai_step=1; globalwpw.wildCard=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); if(globalwpw.settings.obj.show_menu_after_greetings==1){ wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); }else{ wpwMsg.single(serviceOffer); } } //When user asking needs then DialogFlow will given intent after NLP steps. else if(globalwpw.wildCard==0 && globalwpw.ai_step==1){ var dfReturns=wpwKits.dailogAIOAction(msg); dfReturns.done(function( response ) { if(globalwpw.settings.obj.df_api_version=='v2'){ response = $.parseJSON(JSON.parse(response)); } if(wpwKits.responseIsOk(response)){ var userIntent=wpwKits.getIntentName(response); if(userIntent=='start'){ globalwpw.wildCard=0; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); }else if(userIntent=='welcome'){ var messages = wpwKits.getFulfillmentSpeech(response); setTimeout(function () { wpwMsg.single(messages); },globalwpw.settings.preLoadingTime); }else if(userIntent=='help'){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } },globalwpw.settings.preLoadingTime); }else if(userIntent=='reset'){ var restWarning=globalwpw.settings.obj.reset; var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn" reset-data="no">'+globalwpw.settings.obj.no+'</span>'; wpwMsg.double_nobg(restWarning,confirmBtn); }else if(userIntent=='phone'){ if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_phone); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='phone'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }else if(userIntent=='email'){ if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='email'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }else if(userIntent=='faq'){ globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwAction.bot('from wildcard support'); //keeping value in localstorage /*localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep);*/ }else if(userIntent=='Default Fallback Intent'){ var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (respond) { var json=$.parseJSON(respond); if(json.status=='success'){ if(typeof(json.category)!=="undefined" && json.category){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.single_nobg(question); }else if(json.multiple){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question); }else{ wpwMsg.single(json.data[0].response); setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime*2) } }if(wp_chatbot_obj.disable_site_search != 1){ wpwTree.site_search(msg) }else{ msg = wpwKits.filterStopWords(msg); if(globalwpw.counter == 2 ){ wpwTree.df_reply(response); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwTree.df_reply(response); } } }) }else if(wpwKits.getScore(response)!=0){ // checking is reponsing from dialogflow. var sTalkAction=wpwKits.getAction(response); if(sTalkAction!='' && sTalkAction.indexOf('smalltalk') != -1 ){ var sMgs=wpwKits.getFulfillmentText(response); wpwMsg.single(sMgs); }else{ var messages = wpwKits.getFulfillmentText(response); wpwTree.df_reply(response); } }else{ var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); } }else{ //if bad request or limit cross then globalwpw.df_status_lock=0; var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); } }).fail(function (error) { var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply; wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards); }); } }else{ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0){ msg=wpwKits.toTitlecase(msg); msg1=wpwKits.toTitlecase(wpwKits.filterStopWords(msg)); $.cookie("shopper", msg, { expires : 365 }); localStorage.setItem('shopper',msg); globalwpw.hasNameCookie=msg; //Greeting with name and suggesting the wildcard. if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){ wpwAction.bot(msg) // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); // if(globalwpw.settings.obj.skip_greetings_and_menu != 0){ // wpwMsg.single(serviceOffer); // } // if(globalwpw.settings.obj.skip_wp_greetings != 0){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // } }else{ var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting)+", <strong>"+msg1+"</strong>!"; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); //After completing two steps messaging showing wildcards. wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards ) } } //When returning shopper then greeting with name and wildcards. else if(localStorage.getItem('shopper') && globalwpw.wildCard==0){ //After asking service show the wildcards. var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); } } }, df_multi_handle:function(array){ if(array.length>0){ setTimeout(function(){ wpwMsg.single(array[0]); array.splice(0, 1); setTimeout(function(){ wpwTree.df_multi_handle(array); }, globalwpw.settings.preLoadingTime) }, globalwpw.settings.preLoadingTime) } }, df_reply:function(response){ //checking for facebook platform var i = 0; var html = ''; var responses = []; if(globalwpw.settings.obj.df_api_version=='v1'){ var messages = response.result.fulfillment.messages; var action = response.result.actionIncomplete; jQuery.each( messages, function( key, message ) { html = ''; i +=1; if(message.type==2){ html += "<p>" + message.title + "</p>"; var index = 0; for (index; index<message.replies.length; index++) { html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.replies[index] +"</span>"; } } //check for default reply else if(message.type==0 && message.speech!=''){ html += message.speech; }else if(message.type==1){ html +=''; }else if(message.type=='simple_response'){ html += message.textToSpeech; } if(html!=''){ responses.push(html); } }) }else{ var messages = response.queryResult.fulfillmentMessages; var actioncomplete = response.queryResult.allRequiredParamsPresent; jQuery.each( messages, function( key, message ) { html = ''; i +=1; //handeling quickreplies if(typeof message.quickReplies !=="undefined"){ if(typeof message.quickReplies.title !=="undefined"){ html += "<p>" + message.quickReplies.title + "</p>"; } if(typeof message.quickReplies.quickReplies !=="undefined" ){ var index = 0; for (index; index<message.quickReplies.quickReplies.length; index++) { html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.quickReplies.quickReplies[index] +"</span>"; } } } //handleing default response else if(typeof message.text !=="undefined"){ if(typeof message.text.text !=="undefined" && message.text.text.length>0){ html += message.text.text[0]; } } if(html!=''){ responses.push(html); } }) } wpwTree.df_multi_handle(responses); }, support:function (msg) { if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){ var welcomeMsg= wpwKits.randomMsg(globalwpw.settings.obj.support_welcome); var orPhoneSuggest = ''; if(globalwpw.settings.obj.support_query.length>0){ var supportsItems = ''; var messenger = ''; if(globalwpw.settings.obj.enable_messenger==1) { messenger += '<span class="qcld-chatbot-wildcard" data-wildcart="messenger">'+wpwKits.randomMsg(globalwpw.settings.obj.messenger_label)+'</span>'; } if(globalwpw.settings.obj.enable_whats==1) { messenger += '<span class="qcld-chatbot-wildcard" data-wildcart="whatsapp">'+wpwKits.randomMsg(globalwpw.settings.obj.whats_label)+'</span>'; } if(globalwpw.settings.obj.disable_feedback=='') { messenger+= '<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.feedback_label)+'</span>'; } $.each(globalwpw.settings.obj.support_query, function (i, obj) { supportsItems += '<span class="qcld-chatbot-support-items" data-query-index="' + i + '">' + obj + '</span>'; }); var orEmailSuggest = '<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'; if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var queryOrEmail=supportsItems/*+orEmailSuggest+orPhoneSuggest+messenger*/; }else { if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var queryOrEmail='<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'+orPhoneSuggest; } wpwMsg.double_nobg(welcomeMsg,queryOrEmail); globalwpw.wildCard = 0; } else if(globalwpw.wildCard==1 && globalwpw.supportStep=='email'){ globalwpw.shopperEmail=msg; var validate = ""; var re = /^([\w-]+(?:\.[\w-]+)*)@((?:[\w-]+\.)*\w[\w-]{0,66})\.([a-z]{2,6}(?:\.[a-z]{2})?)$/i; if( re.test(globalwpw.shopperEmail)!=true){ validate = validate+wpwKits.randomMsg(globalwpw.settings.obj.invalid_email) ; } if(validate == ""){ var askingMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_msg); wpwMsg.single(askingMsg); globalwpw.supportStep='message'; //keeping value in localstorage localStorage.setItem("supportStep", globalwpw.supportStep); }else{ wpwMsg.single(validate); globalwpw.supportStep='email'; //keeping value in localstorage localStorage.setItem("supportStep", globalwpw.supportStep); } }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='message'){ var data = {'action':'qcld_wb_chatbot_support_email','name':globalwpw.hasNameCookie,'email':globalwpw.shopperEmail,'message':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); var orPhoneSuggest=''; if(json.status=='success'){ var sucMsg=json.message; wpwMsg.single(sucMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); }else{ var failMsg=json.message; wpwMsg.single(failMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); } }); }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='phone'){ var data = {'action':'qcld_wb_chatbot_support_phone','name':globalwpw.hasNameCookie,'phone':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); var orPhoneSuggest=''; if(json.status=='success'){ var sucMsg=json.message; wpwMsg.single(sucMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); }else{ var failMsg=json.message; wpwMsg.single(failMsg); //Asking email after showing answer. setTimeout(function(){ if(globalwpw.settings.obj.call_sup=="") { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest); globalwpw.wildCard=0; },globalwpw.settings.preLoadingTime); } }); }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='search'){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,''); }else{ wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail),''); // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) } }); }// }, formbuilder:function(msg){ if(globalwpw.wildCard==7 && globalwpw.formStep=='welcome'){ var data = {'action':'wpbot_get_form','formid':msg}; wpwKits.ajax(data).done(function (response) { if(response!=''){ var json=$.parseJSON(response); globalwpw.prevform = json.ID; globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=msg; localStorage.setItem("formid", globalwpw.formid); localStorage.setItem("wildCard", globalwpw.wildCard); var label = json.label; if(json.type=='dropdown'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>'; }) wpwMsg.double(label, html); }else if(json.type=='checkbox'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>'; }) wpwMsg.double(label, html); }else if(json.type=='html'){ wpwMsg.single(json.config.default); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); setTimeout(function(){ wpwTree.formbuilder(); }, globalwpw.settings.preLoadingTime) }else{ wpwMsg.single(label); } } }) }else if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){ var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry,'session': localStorage.getItem('botsessionid'), 'name': globalwpw.hasNameCookie,'email':localStorage.getItem('shopperemail'), 'url': window.location.href}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='incomplete'){ if( json.type !='html' ){ if($('.chatbot_intent_reload').length > 0){ $('.chatbot_intent_reload').remove(); } $('#wp-chatbot-editor-container').append('<span class="chatbot_intent_reload" title="Click to go back." data-wildcard="7" data-step="welcome" data-intent-type="formbuilder" data-intent="'+globalwpw.prevform+'"><i class="fa fa-undo" aria-hidden="true"></i></span>'); globalwpw.prevform = globalwpw.formfieldid; } globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); var label = json.label; if(json.type=='dropdown'){ var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>'; }) wpwMsg.double(label, html); }else if(json.type=='html'){ wpwMsg.single(json.config.default); globalwpw.formfieldid = json.ID; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formentry = json.entry; localStorage.setItem("formentry", globalwpw.formentry); setTimeout(function(){ wpwTree.formbuilder(); }, 500) }else if(json.type=='checkbox'){ jQuery('.qcld-chatbot-checkbox').val(''); var html = ''; jQuery.each(json.config.option, function(key, value){ html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>'; }) wpwMsg.double(label, html); }else if(json.type=='date_picker'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').blur(); jQuery('#wp-chatbot-editor').datetimepicker(); }else if(json.type=='number'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').addClass("qcnumberfield"); if(json.hasOwnProperty("config") && json.config.hasOwnProperty("min") && json.config.min>0){ jQuery('#wp-chatbot-editor').attr("minlength", json.config.min); } if(json.hasOwnProperty("config") && json.config.hasOwnProperty("max") && json.config.max>0){ jQuery('#wp-chatbot-editor').attr("maxlength", json.config.max); } }else if(json.type=='email'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').attr("type", "email"); }else if(json.type=='url'){ if(json.hasOwnProperty("additional") && json.additional!=''){ label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; } wpwMsg.single(label); jQuery('#wp-chatbot-editor').attr("type", "url"); }else if(json.type=='phone'){ wpwMsg.single(label); jQuery('#wp-chatbot-editor').addClass('qcphonebasicus'); }else if(json.type=='calculation'){ let calresult = json.calresult; calresult = eval(calresult); setTimeout(function(){ var cal = (json.calbefore +' '+ calresult.toFixed(2) +' '+ json.calafter) wpwTree.formbuilder(cal); wpwMsg.single(cal); }, globalwpw.settings.preLoadingTime) }else if(json.type=='hidden'){ var email = json.config.default; if( globalwpw.settings.obj.order_login == 1 && json.slug=='email' ){ email = globalwpw.settings.obj.order_email; } wpwTree.formbuilder(email); }else if(json.type=='text'){ wpwMsg.single(label); }else{ // wpwMsg.single(label); } }else{ if($('.chatbot_intent_reload').length > 0){ $('.chatbot_intent_reload').attr('data-step', 'complete'); } globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.wildCard = 0; localStorage.setItem("wildCard", globalwpw.wildCard); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime); if(jQuery('.chatbot_intent_reload').length>0){ jQuery('.chatbot_intent_reload').remove(); } } }) } }, formbuilder_force_complete:function(msg){ //destroy date picker //if ( jQuery.isFunction(jQuery.fn.datetimepicker) ) { if ( typeof jQuery.fn.datetimepicker === 'function' ) { jQuery('#wp-chatbot-editor').datetimepicker('destroy'); } jQuery('#wp-chatbot-editor').attr("type", "text"); jQuery('#wp-chatbot-editor').prop("disabled", false); jQuery('#wp-chatbot-editor').removeAttr("multiple"); jQuery('#wp-chatbot-editor').removeClass('qcphonebasicus'); jQuery('#wp-chatbot-editor').removeClass("qcnumberfield"); jQuery('#wp-chatbot-editor').removeAttr("minlength"); jQuery('#wp-chatbot-editor').removeAttr("maxlength"); if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){ var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry, 'session': localStorage.getItem('botsessionid'), 'name':globalwpw.hasNameCookie, 'email':localStorage.getItem('shopperemail'), 'url': window.location.href, 'do_complete': 1}; globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.wildCard = 0; localStorage.setItem("wildCard", globalwpw.wildCard); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if( json.status == 'complete' ){ // } }) } }, reset: function( msg ){ if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'welcome' ){ var restWarning= globalwpw.settings.obj.reset; var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn" reset-data="no">'+globalwpw.settings.obj.no+'</span>'; globalwpw.resetStep = 'answer' wpwMsg.double_nobg(restWarning,confirmBtn); setTimeout(function(){ // wpwKits.disableEditor(''); }, 1500) }else if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'answer' ){ if( msg.toLowerCase() == globalwpw.settings.obj.yes.toLowerCase() ){ wpwKits.reset(); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); }else if( msg.toLowerCase() == globalwpw.settings.obj.no.toLowerCase() ){ wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase()); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } globalwpw.wildCard = 0; globalwpw.resetStep = 'welcome' } }, formatResponse: function(response) { let cleanResponse = response.replace(/(\w+)\n/g,''); cleanResponse = cleanResponse.replace(/(.*?)/gs, '<pre>$1</pre>'); cleanResponse = cleanResponse.replace(/(.*?)/g, '<code>$1</code>'); return cleanResponse; }, openai_reply:function(msg){ if(globalwpw.settings.obj.openai_enabled == 1){ var data = {'action':'openai_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); setTimeout(function(){ wpwMsg.single(json.message); if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ if(globalwpw.settings.obj.disable_repeatative!=1){ setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } },globalwpw.settings.preLoadingTime) }else{ setTimeout(function(){ if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }, globalwpw.settings.preLoadingTime*2); } } },globalwpw.settings.preLoadingTime) } }) } if(globalwpw.settings.obj.openrouter_enabled == 1){ var data = {'action':'openrouter_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); setTimeout(function(){ wpwMsg.single(json.message); if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ if(globalwpw.settings.obj.disable_repeatative!=1){ setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } },globalwpw.settings.preLoadingTime) }else{ setTimeout(function(){ if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }, globalwpw.settings.preLoadingTime*2); } } },globalwpw.settings.preLoadingTime) } }) } }, site_search:function(msg){ msg1 = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg1}; wpwKits.ajax(data).done(function (res) { var json=$.parseJSON(res); if(json.status=='success'){ wpwMsg.triple_nobg( wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>' ); // wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) ){ wpwTree.openai_reply(msg); }else{ wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail ),'<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); } }) } }; /* * wpwbot Actions are divided into two part * shopper will response after initialize message, * then based on shopper activities shopper will act. */ var wpwAction={ findkey:function(array, msg){ var index = -1; $.each( array, function( key, value ) { value = jQuery.map(value, function(n,i){return n.toLowerCase();}); if(value.indexOf(msg.toLowerCase()) > -1){ index = key; return false; } }); return index; }, bot:function(msg){ var simple_response_intent = globalwpw.settings.obj.simple_response_intent; if(simple_response_intent.length>0){ simple_response_intent = jQuery.map(simple_response_intent, function(n,i){return n.toLowerCase();}); } var allformname = jQuery.map(globalwpw.settings.obj.forms, function(n,i){return n.toLowerCase();}); var allformcommand = globalwpw.settings.obj.form_commands; if(globalwpw.wildcardsHelp.indexOf(msg.toLowerCase())>-1){ if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_help.toLowerCase()){ globalwpw.wildCard=0; var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_support.toLowerCase()){ globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(msg); } // if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_product.toLowerCase()){ // globalwpw.wildCard=20; // globalwpw.productStep='asking'; // // wpwTree.product(msg); // } if(globalwpw.settings.obj.woocommerce){ if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_catalog.toLowerCase()){ globalwpw.wildCard=20; globalwpw.productStep='search'; wpwKits.sugestCat(); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_order.toLowerCase()){ globalwpw.wildCard=21; globalwpw.orderStep='welcome'; wpwTree.order(msg); } } if( globalwpw.settings.obj.open_a_ticket && msg.toLowerCase()==globalwpw.settings.obj.open_a_ticket.toLowerCase() && globalwpw.settings.obj.ticket_url!=''){ //comming window.open(globalwpw.settings.obj.ticket_url, '_blank'); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_reset.toLowerCase()){ globalwpw.wildCard=25; globalwpw.resetStep='welcome'; wpwTree.reset(msg); } if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_email.toLowerCase()){ // var shopperChoice=$(this).text(); wpwMsg.shopper_choice(globalwpw.settings.obj.sys_key_email.toLowerCase()); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); globalwpw.supportStep='email'; globalwpw.wildCard=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); } if( globalwpw.settings.obj.sys_key_livechat && msg.toLowerCase()==globalwpw.settings.obj.sys_key_livechat.toLowerCase()){ wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); if(globalwpw.settings.obj.is_livechat_active){ if(globalwpw.settings.obj.disable_livechat_operator_offline==1){ if(globalwpw.settings.obj.is_operator_online==1){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); if($('#wbca_signup_fullname').length>0){ if(localStorage.getItem('shopper')!==null){ $('#wbca_signup_fullname').val(localStorage.getItem('shopper')); } if(localStorage.getItem('shopperemail')!==null){ $('#wbca_signup_email').val(localStorage.getItem('shopperemail')); } } $("#wp-chatbot-board-container").removeClass('active-chat-board'); $('.wp-chatbot-container').hide(); $('.wpbot-saas-live-chat').show(); } }else{ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); if($('#wbca_signup_fullname').length>0){ if(localStorage.getItem('shopper')!==null){ $('#wbca_signup_fullname').val(localStorage.getItem('shopper')); } if(localStorage.getItem('shopperemail')!==null){ $('#wbca_signup_email').val(localStorage.getItem('shopperemail')); } } $("#wp-chatbot-board-container").removeClass('active-chat-board'); $('.wp-chatbot-container').hide(); $('.wpbot-saas-live-chat').show(); } } } }else if(allformname.indexOf(msg.toLowerCase()) > -1 || this.findkey(allformcommand, msg)> -1){ //Form builder commands form name if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } var index = (allformname.indexOf(msg.toLowerCase()) > -1?allformname.indexOf(msg.toLowerCase()):this.findkey(allformcommand, msg)); var formid=globalwpw.settings.obj.form_ids[index]; globalwpw.wildCard=7; globalwpw.formStep='welcome'; wpwTree.formbuilder(formid); }else if(simple_response_intent.indexOf(msg.toLowerCase()) > -1){ if(globalwpw.wildCard==7){ wpwTree.formbuilder_force_complete( msg ); } var data = {'action':'wpbo_search_responseby_intent','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language}; // if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ // $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); // } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ wpwMsg.single(json.html); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if( typeof(json.followup)!=="undefined" && json.followup!='' ){ setTimeout(function(){ wpwMsg.single(json.followup); }, globalwpw.settings.preLoadingTime*2); }else{ // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // }, globalwpw.settings.preLoadingTime*2); // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } }) }else{ /* * Greeting part * bot action */ if(globalwpw.wildCard==0){ //When intialize 1 and don't have cookies then keep the name of shooper in in cookie if(globalwpw.initialize==1 && !localStorage.getItem('shopper') && globalwpw.wildCard==0){ wpwTree.greeting(msg); }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ wpwTree.greeting(msg); }else if(localStorage.getItem('default_asking_email')){ wpwTree.greeting(msg); }else if(localStorage.getItem('default_asking_phone')){ wpwTree.greeting(msg); }else{ //simple text response wrapper var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language}; // if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ // $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); // } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='fail' && json.data !==''){ if(wp_chatbot_obj.disable_site_search != 1){ wpwTree.site_search(msg) } else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) ){ wpwTree.openai_reply(msg) }else{ wpwMsg.single(globalwpw.settings.obj.empty_filter_msg); } }else if(json.status=='success'){ if(typeof(json.category)!=="undefined" && json.category){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.single_nobg(question); } else if(json.multiple){ var question=''; $.each(json.data, function (i, obj) { question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response" data-strid="'+ obj.id +'">'+ obj.query +'</span>'; }); wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question); }else{ wpwMsg.single(json.data[0].response); var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg); if( typeof(json.data[0].followup)!=="undefined" && json.data[0].followup!='' ){ setTimeout(function(){ wpwMsg.single(json.data[0].followup); }, globalwpw.settings.preLoadingTime*2); }else{ // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards); // }, globalwpw.settings.preLoadingTime*2); // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } }else{ //Default intents site search msg = wpwKits.filterStopWords(msg); if(globalwpw.settings.obj.woocommerce){ var data = {'action':'qcld_wb_chatbot_keyword', 'keyword':msg}; //Products by string search ajax handler. if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function( response ) { if(response.product_num==0){ if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ // wpwMsg.single(wp_chatbot_obj.found_result_message); $('span[data-wildcart="back"]').remove(); wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { // }) if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){ wpwMsg.single(wpwKits.randomMsg(json.html)); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwMsg.single(wpwKits.randomMsg(json.html)); } } globalwpw.wildCard=0; }); }else{ globalwpw.wildCard=0; wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg)); // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } }else { var productSucces= wpwKits.randomMsg(globalwpw.settings.obj.product_success)+" <strong>"+msg+"</strong>!"; wpwMsg.double_nobg(productSucces,response.html); if(response.per_page >= response.product_num){ setTimeout(function () { var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite); wpwMsg.single(searchAgain); //keeping value in localstorage globalwpw.wildCard=20; globalwpw.productStep='search'; localStorage.setItem("productStep", globalwpw.productStep); },globalwpw.settings.wildcardsShowTime); } } }); }else{ if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){ msg = wpwKits.filterStopWords(msg); var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg}; if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){ $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader()); } wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ //wpwMsg.single(); $('span[data-wildcart="back"]').remove(); wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }else{ var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg}; wpwKits.ajax(data).done(function (res) { // }) if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){ wpwMsg.single(wpwKits.randomMsg(json.html)); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) globalwpw.counter = 0; }else{ globalwpw.counter++; wpwMsg.single(wpwKits.randomMsg(json.html)); } } globalwpw.wildCard=0; }); }else{ globalwpw.wildCard=0; wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg)); // if(globalwpw.settings.obj.disable_repeatative!=1){ // setTimeout(function(){ // var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); // wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards); // },globalwpw.settings.preLoadingTime) // }else{ setTimeout(function(){ wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); }, globalwpw.settings.preLoadingTime*2); // } } } } }) } // } if(globalwpw.settings.obj.woocommerce){ //Product if(globalwpw.wildCard==20){ wpwTree.product(msg); } /* * order status part * bot action */ if(globalwpw.wildCard==21){ wpwTree.order(msg); } } if(globalwpw.wildCard==1){ wpwTree.support(msg); } if(globalwpw.wildCard==3){ wpwTree.subscription(msg); } if(globalwpw.wildCard==6){ wpwTree.unsubscription(msg); } if(globalwpw.wildCard==7){ wpwTree.formbuilder(msg); } if(globalwpw.wildCard==9){ wpwTree.bargain(msg); } if(globalwpw.wildCard==25){ wpwTree.reset(msg); } if(globalwpw.wildCard==26){ wpwTree.dfcx(msg); } if(globalwpw.wildCard==30){ wpwTree.ldsuggestion(); } } }, clickstr: function(id){ var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'strid':id, 'language':globalwpw.settings.obj.language}; wpwKits.ajax(data).done(function (response) { var json=$.parseJSON(response); if(json.status=='success'){ if(typeof(json.data)!=="undefined" && json.data){ var question=''; $.each(json.data, function (i, obj) { question += obj.response; }); wpwMsg.single(question); } } }) }, shopper:function (msg) { wpwMsg.shopper(msg); if(globalwpw.wildCard==1) { this.bot(msg); }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.wildCard==0 && globalwpw.ai_step==1 && globalwpw.df_status_lock==0){ this.bot(msg); } else{ //Filtering the user given messages by stopwords var filterMsg=(msg); //handle empty filterMsg as repeat the message. if(filterMsg=="") { //if(globalwpw.emptymsghandler==0){ globalwpw.repeatQueryEmpty=wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg); globalwpw.emptymsghandler++; //} wpwMsg.single(globalwpw.repeatQueryEmpty); setTimeout(function(){ var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again); wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'); },globalwpw.settings.preLoadingTime) }else { globalwpw.emptymsghandler=0; this.bot(filterMsg); } } } }; /* * wpwBot Plugin Creation without selector and * wpwbot and shoppers all activities will be handled. */ $.wpwbot = function(options) { //Using plugins defualts values or overwrite by options. var settings = $.extend({}, $.wpwbot.defaults, options); //Updating global settings globalwpw.settings=settings; //updating the helpkeywords globalwpw.wildcardsHelp=[globalwpw.settings.obj.sys_key_help.toLowerCase(),globalwpw.settings.obj.sys_key_product.toLowerCase(),globalwpw.settings.obj.sys_key_catalog.toLowerCase(),globalwpw.settings.obj.sys_key_support.toLowerCase(),globalwpw.settings.obj.sys_key_order.toLowerCase(),globalwpw.settings.obj.sys_key_reset.toLowerCase(),globalwpw.settings.obj.sys_key_email.toLowerCase()] //updating wildcards globalwpw.wildcards=''; if(globalwpw.settings.obj.start_menu!=''){ var menu_html = ''; var menu_items = $.parseHTML($.trim(globalwpw.settings.obj.start_menu)); $(menu_items).each(function(){ if( $(this).prop('tagName') == 'SPAN' ){ if( $(this).hasClass('qcld-chatbot-suggest-email') ){ if( globalwpw.settings.obj.disable_feedback=='' ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-suggest-phone') ){ if( globalwpw.settings.obj.call_gen=="" ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'support' ){ if( globalwpw.settings.obj.disable_faq=='' ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'messenger' ){ if( globalwpw.settings.obj.enable_messenger==1 ){ menu_html += $(this).prop('outerHTML'); } }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'whatspp' ){ if( globalwpw.settings.obj.enable_whats==1 ){ menu_html += $(this).prop('outerHTML'); } }else{ menu_html += $(this).prop('outerHTML'); } } }) if( menu_html != '' ){ globalwpw.wildcards = menu_html; }else{ globalwpw.wildcards = globalwpw.settings.obj.start_menu; } } //Initialize the wpwBot with greeting and if already initialize and given name then return greeting.. if(localStorage.getItem("wpwHitory") && globalwpw.initialize==0 ){ var wpwHistory=localStorage.getItem("wpwHitory"); $(globalwpw.settings.messageWrapper).html(wpwHistory); //Scroll to the last element. wpwKits.scrollTo(); //Now mainting the current stages tokens globalwpw.initialize=1; if(localStorage.getItem("wildCard")){ globalwpw.wildCard=localStorage.getItem("wildCard"); } if(localStorage.getItem("productStep")){ globalwpw.productStep=localStorage.getItem("productStep"); } if(localStorage.getItem("orderStep")){ globalwpw.orderStep=localStorage.getItem("orderStep"); } if(localStorage.getItem("supportStep")){ globalwpw.supportStep=localStorage.getItem("supportStep"); } if(localStorage.getItem("aiStep")){ globalwpw.ai_step=localStorage.getItem("aiStep"); } if(localStorage.getItem("formfieldid")){ globalwpw.formfieldid=localStorage.getItem("formfieldid"); } if(localStorage.getItem("formentry")){ globalwpw.formentry=localStorage.getItem("formentry"); } if(localStorage.getItem("formStep")){ globalwpw.formStep=localStorage.getItem("formStep"); } if(localStorage.getItem("formid")){ globalwpw.formid=localStorage.getItem("formid"); } //update the value for initializing. globalwpw.initialize=1; } else { if(globalwpw.initialize==0 && globalwpw.wildCard==0 && globalwpw.settings.obj.re_target_handler==0){ wpwWelcome.greeting(); //update the value for initializing. globalwpw.initialize=1; }else{ // re targeting part . setTimeout(function (e) { wpwWelcome.greeting(); },8500); globalwpw.initialize=1; } } //When shopper click on send button $(document).on('click',settings.sendButton,function (e) { var shopperMsg =$(settings.messageEditor).val(); if(shopperMsg != ""){ wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg)); $(settings.messageEditor).val(''); } }); $(document).on('click', '.chatbot_intent_reload', function(e){ e.preventDefault(); var obj = $(this); if(obj.attr('data-intent-type')=='formbuilder'){ if( obj.attr('data-step')=='complete' ){ globalwpw.formStep='field'; localStorage.setItem("formStep", globalwpw.formStep); } globalwpw.wildCard=obj.attr('data-wildcard'); globalwpw.formfieldid = obj.attr('data-intent'); wpwTree.formbuilder(); } }) /* * Or when shopper press the ENTER key * Then chatting functionality will be started. */ $(document).on('click', '.wpb-quick-reply', function(e){ e.preventDefault(); $('#wp-chatbot-editor').val($(this).html()); $('#wp-chatbot-send-message').trigger( "click" ); }) $(document).on('keypress',settings.messageEditor,function (e) { if (e.which == 13||e.keyCode==13) { e.preventDefault(); var shopperMsg =$(settings.messageEditor).val(); if(shopperMsg != ""){ wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg)); $(settings.messageEditor).val(''); } } }); $(document).on('click', '.qcld-chatbot-checkbox', function(){ var value = []; $('.qcld-chatbot-checkbox').each(function(){ if($(this).prop("checked") == true){ value.push($(this).val()); } }) $('#wp-chatbot-editor').val(value.join()); }) //Click on the wildcards to select a service $(document).on('click','.qcld-chatbot-wildcard',function(){ var wildcardData=$(this).attr('data-form'); var shooperChoice=$(this).text(); wpwMsg.shopper_choice(shooperChoice); if(typeof wildcardData === "undefined"){ var wildcardData=$(this).attr('data-wildcart'); } //Wild cards handling for bot. if(wildcardData=='product'){ globalwpw.wildCard=1; globalwpw.productStep='asking' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='catalog'){ wpwAction.bot(globalwpw.settings.obj.sys_key_catalog.toLowerCase()); } if(wildcardData=='featured'){ globalwpw.wildCard=1; globalwpw.productStep='featured' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='sale'){ globalwpw.wildCard=1; globalwpw.productStep='sale' wpwAction.bot('from wildcard product'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("productStep", globalwpw.productStep); } if(wildcardData=='order'){ globalwpw.wildCard=2; globalwpw.orderStep='welcome'; wpwAction.bot('from wildcard order'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("orderStep", globalwpw.orderStep); } if((wildcardData=='support ui-sortable-handle') || (wildcardData=='support')) { globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwAction.bot('from wildcard support'); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); } if(wildcardData=='back'){ globalwpw.wildCard=0; //wpwAction.bot('start'); wpwAction.bot(wp_chatbot_obj.sys_key_help.toLowerCase()); //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); } if(wildcardData=='messenger'){ var url='https://www.messenger.com/t/'+globalwpw.settings.obj.fb_page_id; var win = window.open(url, '_blank'); win.focus(); } if(wildcardData=='whatsapp'){ var url='https://api.whatsapp.com/send?phone='+globalwpw.settings.obj.whats_num; var win = window.open(url, '_blank'); win.focus(); } }); $(document).on('click','.qcld-chatbot-form',function(e){ e.preventDefault(); var formid=$(this).attr('data-form'); globalwpw.wildCard=7; globalwpw.formStep='welcome'; wpwTree.formbuilder(formid); }) $(document).on('click','.qcld_simple_txt_response',function(e){ e.preventDefault(); var text=$(this).text(); var id = $(this).data('strid'); globalwpw.wildCard=0; wpwAction.clickstr(id); }) $(document).on('click','#wp-chatbot-desktop-reload',function (e) { e.preventDefault(); var actionType=$(this).attr('reset-data'); $('#wp-chatbot-messages-container').html(''); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); }); $(document).on('click','.qcld-chatbot-formanswer',function(e){ e.preventDefault(); var answer=$(this).attr('data-form-value'); wpwAction.bot(answer); }) // $(document).on('click','.qcld-chatbot-product-category',function(){ var catType=$(this).attr('data-category-type'); var shopperChoiceCatId=$(this).text()+'#'+$(this).attr('data-category-id'); var shopperChoiceCategory=$(this).text(); if(catType=='hasChilds'){ //Now hide all categories but shopper choice. wpwMsg.shopper_choice(shopperChoiceCategory); //updating the product steps and bringing the product by category. wpwKits.subCats($(this).attr('data-category-id')); globalwpw.productStep='search'; globalwpw.wildCard=1; }else{ //Now hide all categories but shopper choice. wpwMsg.shopper_choice(shopperChoiceCategory); //updating the product steps and bringing the product by category. globalwpw.productStep='category'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("productStep", globalwpw.productStep); wpwAction.bot(shopperChoiceCatId); } }); //Product Load More features for product search or category products $(document).on('click','#wp-chatbot-loadmore',function (e) { $('#wp-chatbot-loadmore-loader').html('<img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'loadmore.gif" alt="..." />'); var loadMoreDom=$(this); var productOffest=loadMoreDom.attr('data-offset'); var searchType=loadMoreDom.attr('data-search-type'); var searchTerm=loadMoreDom.attr('data-search-term'); var data = { 'action': 'qcld_wb_chatbot_load_more','offset': productOffest,'search_type': searchType,'search_term': searchTerm}; //Load more ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text $('#wp-chatbot-loadmore-loader').html(''); $('.wp-chatbot-products').append(response.html); loadMoreDom.attr('data-search-term',response.search_term); wpwKits.wpwHistorySave(); loadMoreDom.attr('data-offset',response.offset); if(response.product_num <= response.per_page){ loadMoreDom.hide(); //Now show the user infinite. setTimeout(function () { var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite); wpwMsg.single(searchAgain); globalwpw.productStep='search'; //keeping value in localstorage localStorage.setItem("productStep", globalwpw.productStep); },globalwpw.settings.wildcardsShowTime); } //scroll to the last message wpwKits.scrollTo(); }); }); /*Products details part **/ // if(globalwpw.settings.obj.open_product_detail!=1){ // $(document).on('click','.wp-chatbot-product a',function (e) { // e.preventDefault(); // $('.wp-chatbot-product-container').addClass('active-chatbot-product-details'); // $('.wp-chatbot-product-reload').addClass('wp-chatbot-product-loading').html('<img class="wp-chatbot-product-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Loading..." />'); // var productId=$(this).attr('wp-chatbot-pid'); // var data = { 'action':'qcld_wb_chatbot_product_details', 'wp_chatbot_pid':productId}; // //product details ajax handler. // wpwKits.ajax(data).done(function (response) { // $('.wp-chatbot-product-reload').removeClass('wp-chatbot-product-loading').html(''); // $('#wp-chatbot-product-title').html(response.title); // $('#wp-chatbot-product-description').html(response.description); // $('#wp-chatbot-product-image').html(response.image); // $('#wp-chatbot-product-price').html(response.price); // $('#wp-chatbot-product-quantity').html(response.quantity); // $('#wp-chatbot-product-variable').html(response.variation); // $('#wp-chatbot-product-cart-button').html(response.buttton); // //Load gallery magnify // setTimeout(function () { // $('#wp-chatbot-product-image-large-path').magnificPopup({type:'image'}); // },1000); // //For shortcode handle recenlty view product by ajax as // if($('#wp-chatbot-shortcode-template-container').length > 0){ // var data = {'action':'qcld_wb_chatbot_recently_viewed_products'}; // wpwKits.ajax(data).done(function (response) { // $('.wp-chatbot-product-shortcode-container').html(response); // $('.chatbot-sidebar .wp-chatbot-products').slimScroll({height: '435px', start: 'top'}); // }); // } // }); // }); // } //Image gallery. $(document).on('click','.wp-chatbot-product-image-thumbs-path',function (e) { e.preventDefault(); var imagePath=$(this).attr('href'); $('#wp-chatbot-product-image-large-path').attr('href',imagePath); $('#wp-chatbot-product-image-large-src').attr('src',imagePath); //handle thumb active one $('.wp-chatbot-product-image-thumbs-path').parent().removeClass('wp-chatbot-product-active-image-thumbs'); $(this).parent().addClass('wp-chatbot-product-active-image-thumbs'); }); //Product details close $(document).on('click', '.wp-chatbot-product-close', function (e) { $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); /*add to cart part **/ $(document).on("click","#wp-chatbot-add-cart-button",function (e) { var pId=$(this).attr('wp-chatbot-product-id'); var qnty=$("#vPQuantity").val(); var data = {'action': 'qcld_wb_chatbot_add_to_cart','product_id': pId,'quantity': qnty }; //add to cart ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text if(response=="simple"){ //Showing cart. wpwKits.showCart(); //handle the active tab on chat board. $('.wp-chatbot-operation-option').each(function(){ if($(this).attr('data-option')=='cart'){ $(this).parent().addClass('wp-chatbot-operation-active'); }else{ $(this).parent().removeClass('wp-chatbot-operation-active'); } }); } //Hide the shortcode and chat ui product details. $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); }); //Add to cart operation for variable product. $(document).on('click','#wp-chatbot-variation-add-to-cart',function(event) { event.preventDefault(); var pId=$(this).attr('wp-chatbot-product-id'); var quanity=$('#vPQuantity').val(); var variation_id=$(this).attr('variation_id'); var attributes=new Array(); $.each($("#wp-chatbot-variation-data select"), function(){ var attribute = $(this).attr('name')+'#'+ $(this).find('option:selected').text(); attributes.push(attribute); }); var data = { 'action': 'variable_add_to_cart', 'p_id': pId, 'quantity': quanity, 'variations_id':variation_id, 'attributes':attributes }; //add to cart ajax handler. wpwKits.ajax(data).done(function (response) { //Change button text if(response=="variable"){ //Showing cart. wpwKits.showCart(); //handle the active tab on chat board. //handle the active tab on chat board. $('.wp-chatbot-operation-option').each(function(){ if($(this).attr('data-option')=='cart'){ $(this).parent().addClass('wp-chatbot-operation-active'); }else{ $(this).parent().removeClass('wp-chatbot-operation-active'); } }); } //Hide the shortcode and chat ui product details. $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details'); }); }); //Update cart. $(document).on("change", ".qcld-wp-chatbot-cart-item-qnty", function () { //Update editor only for chat ui if($('#wp-chatbot-shortcode-template-container').length == 0) { wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_updating)); } var currentItem=$(this); setTimeout(function () { var item_key=currentItem.attr('data-cart-item'); var qnty=currentItem.val(); var data = {'action': 'qcld_wb_chatbot_update_cart_item_number','cart_item_key':item_key,'qnty':qnty}; wpwKits.ajax(data).done(function () { //Showing cart. wpwKits.showCart(); }); }, globalwpw.settings.preLoadingTime); }); //remove the cart item from global cart. $(document).on("click", ".wp-chatbot-remove-cart-item", function () { //Update editor only for chat ui if($('#wp-chatbot-shortcode-template-container').length == 0) { wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_removing)); } var item=$(this).attr('data-cart-item'); var data = {'action': 'qcld_wb_chatbot_cart_item_remove', 'cart_item':item }; wpwKits.ajax(data).done(function () { //Showing cart. wpwKits.showCart(); }) }); /*Support query answering.. **/ $(document).on('click','.qcld-chatbot-support-items',function (e) { var shopperChoose=$(this).text(); var queryIndex=$(this).attr('data-query-index'); wpwMsg.shopper_choice(shopperChoose); //Now answering the query. var queryAns=globalwpw.settings.obj.support_ans[queryIndex]; wpwMsg.single(queryAns); //Asking email after showing answer. var orPhoneSuggest=''; setTimeout(function(){ if(globalwpw.settings.obj.call_sup!=1) { orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>'; } var orEmailSuggest='<span class="qcld-chatbot-suggest-email">'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>'; wpwKits.suggestEmail(orPhoneSuggest+orEmailSuggest); },globalwpw.settings.wildcardsShowTime); }); /*Support Email **/ $(document).on('click','.qcld-chatbot-suggest-email',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail= wpwKits.randomMsg(globalwpw.settings.obj.hello) + ' '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_email); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='email'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); /*site Search*/ $(document).on('click','.qcld-chatbot-site-search',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wp_chatbot_obj.search_keyword; wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='search'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); /*Support Phone **/ $(document).on('click','.qcld-chatbot-suggest-phone',function (e) { var shopperChoice=$(this).text(); wpwMsg.shopper_choice(shopperChoice); //Then ask email address if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){ var shopperName= globalwpw.settings.obj.shopper_demo_name; }else{ var shopperName=globalwpw.hasNameCookie; } var askEmail='Hello '+shopperName+'! '+ wpwKits.randomMsg(globalwpw.settings.obj.asking_phone); wpwMsg.single(askEmail); //Now updating the support part as . globalwpw.supportStep='phone'; globalwpw.wildCard=1; //keeping value in localstorage localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("supportStep", globalwpw.supportStep); }); //Show chat,cart and recently view products by click event. $(document).on('click','.wp-chatbot-operation-option',function (e) { e.preventDefault(); var oppt=$(this).attr('data-option'); if(oppt=='recent' && globalwpw.wpwIsWorking==0){ wpwKits.disableEditor(globalwpw.settings.obj.sys_key_product); var data = {'action':'qcld_wb_chatbot_recently_viewed_products'}; wpwKits.ajax(data).done(function (response) { $(globalwpw.settings.messageWrapper).html(response); }); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); }else if(oppt=='chat' && globalwpw.wpwIsWorking==0){ $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); wpwKits.scrollTo(); wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg)); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='cart' && globalwpw.wpwIsWorking==0){ wpwKits.showCart(); //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='help' && globalwpw.wpwIsWorking==0){ if( $('.wp-chatbot-messages-container').length==0) { //if from other nob then goo to the chat window $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.decodehtml(wpwKits.randomMsg(globalwpw.settings.obj.help_msg)); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } },globalwpw.settings.preLoadingTime); }else{ //Showing help message on chat self window. var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome); var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg); wpwMsg.double(helpWelcome,helpMsg); //dialogflow if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){ globalwpw.wildCard=0; globalwpw.ai_step=1; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); } } //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } else if(oppt=='support' && globalwpw.wpwIsWorking==0){ if( $('.wp-chatbot-messages-container').length==0) { //if from other nob then goo to the chat window $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory")); //Showing help message setTimeout(function () { wpwKits.scrollTo(); globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase()); },globalwpw.settings.preLoadingTime); }else{ //Showing help message on chat self window. globalwpw.wildCard=1; globalwpw.supportStep='welcome'; wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase()); } //First remove wp-chatbot-operation-active class from all selector $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active'); //then add the active class to current element. $(this).parent().addClass('wp-chatbot-operation-active'); } //show chat wrapper and hide cart-checkout wrapper $(globalwpw.settings.messageWrapper).show(); $('#wp-chatbot-checkout-short-code').hide(); $('#wp-chatbot-cart-short-code').hide(); }); $(document).on('click','.qcld-chatbot-reset-btn',function (e) { e.preventDefault(); var actionType=$(this).attr('reset-data'); if(actionType=='yes'){ $('#wp-chatbot-messages-container').html(''); localStorage.removeItem('shopper'); globalwpw.wildCard=0; globalwpw.ai_step=0; localStorage.setItem("wildCard", globalwpw.wildCard); localStorage.setItem("aiStep", globalwpw.ai_step); globalwpw.formfieldid = ''; localStorage.setItem("formfieldid", globalwpw.formfieldid); globalwpw.formStep='welcome'; localStorage.setItem("formStep", globalwpw.formStep); globalwpw.formid=''; localStorage.setItem("formid", globalwpw.formid); globalwpw.formentry = 0; localStorage.setItem("formentry", globalwpw.formentry); localStorage.removeItem("cx-name" ); localStorage.removeItem("cx-diaplayname" ); localStorage.removeItem("cx-languagecode" ); localStorage.removeItem("cx-timezone" ); var number = Math.random() // 0.9394456857981651 number.toString(36); // '0.xtis06h6' var id = number.toString(36).substr(2); // 'xtis06h6' localStorage.setItem('botsessionid', id); wpwWelcome.greeting(); } else if(actionType=='no'){ wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase()); } }); return this; }; //Deafault value for wpwbot.If nothing passes from the work station //Then defaults value will be used. $.wpwbot.defaults={ obj:{}, editor_handler:0, sendButton:'#wp-chatbot-send-message', messageEditor:'#wp-chatbot-editor', messageContainer:'#wp-chatbot-messages-container', messageWrapper:'.wp-chatbot-messages-wrapper', botContainer:'.wp-chatbot-ball-inner', messageLastChild:'#wp-chatbot-messages-container li:last', messageLastBot:'#wp-chatbot-messages-container .wp-chatbot-msg:last .wp-chatbot-paragraph', preLoadingTime:0, wildcardsShowTime:5000, } })(jQuery);

تفاعل

الذكاء الاصطناعي في مصر تطور بلا تشريع فمن يتحمل المسؤولية؟

يونيو 10, 2025

2٬021 4 دقائق

كتبت شروق عارف يشهد العالم تطورا غير مسبوق في التكنولوجيا، حيث أصبح الذكاء الاصطناعي قوة مؤثرة تعيد تشكيل حياتنا وتغيّر قواعد العديد من المجالات. ورغم ما يتيحه هذا التقدم من فرص واسعة، إلا أنه يثير تحديات ومخاوف، خاصة في ظل غياب تشريعات واضحة تنظم استخدامه في مجالات حساسة كالجراحة، والسيارات ذاتية القيادة، والمجال القانوني. هذا الواقع يطرح تساؤلات مهمة، أبرزها: من يتحمل المسؤولية عند حدوث خطأ؟ وتواجه مصر اليوم تحديا في سن قوانين تحمي حقوق الناس وتواكب في الوقت نفسه التقدم التكنولوجي

لا قانون للذكاء الاصطناعي حتى الان

صرح المحامي محمد عاطف بأن الذكاء الاصطناعي لا يخضع حتى الآن لإطار قانوني واضح ومحدد.
و لم يتم إصدار قانون شامل ينظم استخداماته حتى الآن.

وأوضح أنه لا يجوز قانونًا للذكاء الاصطناعي تقديم استشارات قانونية، حيث إن هذه المهام يجب أن تكون من اختصاص محامي مرخص أو جهة قانونية معترف بها، لضمان صحة المعلومات .

وفي ما يتعلق بالمسؤولية الطبية، أشار إلى أن الطبيب هو المسؤول الأول عن الخطأ الطبي، باعتباره صاحب القرار والمتخصص في تقديم الرعاية الصحية، وبالتالي فهو الذي يُسأل قانونًا عند وقوع أي تقصير أو إهمال.

أما في حالات حوادث السير، فقد بين أن السائق هو المسؤول قانونيًا عن أي خطأ يقع أثناء القيادة، لأنه هو المتحكم .
وأضاف أن القانون لا يزال غير مستوعب بشكل كامل لمفهوم القيادة الذاتية، وبالتالي لا يحمل الذكاء الاصطناعي أي مسؤولية في هذا السياق حتى الآن.

من جانبه، أوضح المحامي الجنائي محمد علي أن الذكاء الاصطناعي لديه القدرة على تقديم استشارات أو خدمات قانونية.
ولكن لا بد أن نفرق بين دوره ودور المحامي، فالمحامي لا يعتمد فقط على المعلومات، بل على فهمه العميق للقانون وظروف كل قضية، وهو ما لا يستطيع الذكاء الاصطناعي تقديمه، لأنه في النهاية مجرد أداة.

كما أن الذكاء الاصطناعي يمكنه المساعدة في الوصول إلى مواد قانونية أو شرح بعض المفاهيم، لكنه لا يقدم حلولًا قانونية كاملة، ولا يستطيع التعامل مع تفاصيل كل حالة على حدة كما يفعل المحامي البشري.

وأشار إلى أن مصر لا تمتلك حتى الآن قانونًا خاصًا ينظم الذكاء الاصطناعي.
كما لا يوجد ما يمنع قانونًا استخدام أدوات الذكاء الاصطناعي في تقديم استشارات قانونية، لكن لا يمكن الاعتماد عليها كبديل عن المحامي المرخص، حيث يشترط قانون المحاماة أن تكون المرافعات والتوقيعات القانونية صادرة عن محامي معتمد من النقابة.

وفي المجال الطبي، أوضح أن القانون المصري لا يميز بوضوح بين الخطأ الناتج عن الإنسان والخطأ الناتج عن الذكاء الاصطناعي.
فإذا وقع ضرر نتيجة استخدام أدوات مثل الروبوتات الجراحية أو أنظمة التشخيص، فإن المسؤولية تقع غالبًا على الطبيب.

أما فيما يخص السيارات ذاتية القيادة، فأكد أن مصر لا تملك إطارًا قانونيًا ينظمها حتى الآن.
وفي حال وقوع حادث، قد تتحمل المسؤولية إما الشركة المصنعة أو مالك السيارة، حسب ظروف الحادث.

من جانبه، أكد المحامي المدني رامي أبو رية بأن مصطلح الذكاء الاصطناعي يعد تعبيرا فضفاضا، مما يجعل من السهل القول بأنه لا يوجد قانون محدد ينظم استخدامه.
إلا أن الواقع أكثر دقة فبمجرد تفكيك المصطلح والنظر في كل مجال تُستخدم فيه التكنولوجيا المعتمدة على الذكاء الاصطناعي، نجد أن القوانين الحالية تنظم هذه الاستخدامات بشكل أو بآخر.

وأكد على أهمية تحديد نوع المسؤولية القانونية عند مناقشة الأطر التنظيمية للذكاء الاصطناعي، موضحًا أن الحديث هنا ينصب على المسؤولية المدنية، التي تنقسم بدورها إلى نوعين: المسؤولية العقدية والمسؤولية التقصيرية، التي تُعد الأقرب لتطبيقات الذكاء الاصطناعي في الوقت الراهن.

وأوضح أن المسؤولية التقصيرية تقوم على ثلاثة عناصر: الخطأ، والضرر، وعلاقة السببية، وهو ما تنظمه المادة 163 من القانون المدني المصري.
وأعطى مثالًا على ذلك بالسيارات ذاتية القيادة، مشيرًا إلى أنها تخضع لأحكام المادة 178 من القانون المدني، التي تتعلق بمسؤولية حارس الأشياء، أي الشخص الذي يملك السيطرة الفعلية على الشيء الذي قد يُسبب ضررًا للغير.
وبناءً عليه، فإن مالك أو مشغل السيارة ذاتية القيادة هو المسؤول مدنيًا عن أي ضرر ناتج عنها.

وفيما يتعلق باستخدام الذكاء الاصطناعي في تقديم الاستشارات القانونية، أشار أبو رية إلى أن هذه التقنية يمكنها حاليًا توليد نصوص قانونية تُقدَّم على هيئة استشارات، لكنها لا تستطيع تطبيقها فعليًا.
وقد تتضمن هذه الاستشارات معلومات عامة متداولة، أو تفاصيل دقيقة لا يعرفها سوى المتخصصين، ما قد يشكّل خطرًا على مصلحة من يطلب الاستشارة دون الرجوع إلى مختص بشري.

صرّحت الأستاذة هند توفيق، المحامية المتخصصة بالإستئناف العالي بأن استخدام الذكاء الاصطناعي في مصر يخضع لإطار قانوني واضح، حيث ينظمه قانون حماية البيانات الشخصية الصادر عام 2020، بالإضافة إلى قانون مكافحة جرائم تقنية المعلومات لسنة 2018، ما يضع استخدام هذه التكنولوجيا تحت الرقابة القانونية.

وأوضحت أن الذكاء الاصطناعي يمكن الاستفادة منه في تقديم استشارات وآراء قانونية أو خدمات مساعدة، مؤكدة على استخدامه بشكل فعلي في الأبحاث القانونية وصياغة المذكرات، إلا أن هذه الأدوات لا تحمل طابعًا رسميًا، ويمكن الاعتماد عليها كمصدر تمهيدي أو مساعد، لا أكثر.

وفيما يتعلق بالمسؤولية القانونية في حالة الأخطاء الطبية الناتجة عن استخدام الروبوتات، أكدت أن هناك شقين للمساءلة: جنائي ومدني. ففي الشق الجنائي، يُعد الروبوت بمثابة أداة جراحية، وأي خلل ناتج عنه يؤدي إلى مساءلة الطبيب جنائيًا بتهمة القتل أو الإصابة الخطأ، وفقًا للضرر الواقع. أما في الشق المدني، فالمسؤولية تقع على الطبيب كذلك، باعتبارها مسؤولية تقصيرية، مضيفة أن القانون المدني المصري يتضمن مفهوم “مسؤولية حارس الأشياء”، والتي يمكن تطبيقها على الروبوت باعتباره شيئًا ماديًا، مما يرتب تعويضًا مدنيًا عن الضرر.

وبالنسبة للحوادث الناجمة عن السيارات ذاتية القيادة، أوضحت أن المبدأ نفسه ينطبق؛ حيث يُسأل مالك السيارة مدنيًا، ما لم يثبت أن العطل ناتج عن خلل تقني أو عيب مصنعي، مع تأكيده على اتخاذه الاحتياطات اللازمة. أما من الناحية الجنائية، فلا يوجد حتى الآن نص قانوني واضح يعالج هذه الحالة.

وفي تقييمها للتأثير الاقتصادي للذكاء الاصطناعي، شددت الأستاذة هند على أن هذه التكنولوجيا باتت تمثل خطرًا حقيقيًا على العديد من المهن، خصوصًا تلك التي تعتمد على المهارات الذهنية، مثل مهنة المحاماة والقضاء. لكنها أوضحت أن الوضع في مصر يختلف، إذ لا يمكن الاعتماد كليًا على الذكاء الاصطناعي في تحقيق العدالة، بسبب الطبيعة البشرية لتكوين قناعة القاضي واستنباط القرائن، وهو ما لا تستطيع الخوارزميات محاكاته حتى الآن.

واختتمت حديثها قائلة: “من يعلم؟! ربما نشهد بعد سنوات قليلة طفرة جديدة تجعل الذكاء الاصطناعي قادراً على أداء مهام لم نكن نتخيل أن يفعلها. منذ أربعين عامًا، لو قال لنا أحد أننا سنتحدث اليوم عبر جهاز يسمى الموبايل ونتبادل الرسائل الإلكترونية، لكنا اتهمناه بالجنون”.

لم يعد الذكاء الاصطناعي مجرد فكرة مستقبلية، بل أصبح واقع نعيشه ، ودخل مجالات حساسة تمس حياة الناس بشكل مباشر.
ومع هذا الانتشار السريع، يظل القانون في مصر متأخرًا عن مواكبة هذا التطور، فلا توجد تشريعات واضحة تحدد من المسؤول عند وقوع الخطأ.
ولهذا، فإن وضع إطار قانوني ينظم استخدام الذكاء الاصطناعي أصبح ضرورة لا تحتمل التأجيل، لحماية الحقوق وضمان الاستخدام الآمن والعادل لهذه التكنولوجيا.

يونيو 10, 2025

2٬021 4 دقائق